Pure Home

The two teams did a very good job and got rid of the black mold

Make sure to check if this company is insured and make sure to shut off water for them as well as any other things you are worried about. We contracted through Christian, and that was decent. It felt as if we were trying to wheel and deal a little bit, but I suppose that is part of many businesses these days. Christian was very nice to us and was thorough in any case. I was offered a reduction of cost if I awarded five stars in review and if they earned them. Still a bit odd, so other reviewers, I would recommend taking other 5 star reviews here with a grain of salt. Marvin and Jesse were our workmen who came over the next day to perform mold remediation. To make it short and sweet, they cut one of our pipes by accident which then flooded our basement a bit. Drywall, insulation, and structural beams got wet and some soaked. Many personal items got wet, a few things damaged, but thankfully I and Jesse were fairly quick in getting the water turned off. So nothing lost, we hope. We are still sifting through our wet belongings. Marvin was not there when this happened, poor Jesse was. Our kitchen had a bunch of sitting water, our laundry closet, our bathroom next door, and also our downstairs too. They had to replace insulation, which to their credit was better than the previous insulation that we had. They cleaned, sprayed, and did as much as they could before finishing the job both in the original job site, our kitchen, and then again downstairs because of the flooding they caused.. The flooding also got into our HVAC/AC home unit, into the ducts as well so now they will have a ductwork repair person out the next day to patch up the problem. All in all, it was incredibly stressful and frustrating and I had to call off of work to stay home and prevent further water damage, in a panic. The guys handled it the best they could and did replace and clean up the mess decently well. For their attempts at rectifying the situation and being professional about it, I gave them a star back. I was going to give the lowest review but they did the job, and it seems correct (+1 star) they flooded my house, messed up our kitchen plumbing and HVAC/ductwork, and got our personal affects wet (-4 stars), but they did rectify it and worked through making amends (+1 star). I may add one more star if the HVAC is repaired properly. I am willing to update this review if the company wishes to go above and beyond the work they did and provide complimentary service for our home in a way that compensates for the workmanship, or if there was a significant reduction in the costs because of the mishap.

Pure Home remodel our master bathroom. The team was able to do all we asked and helped with great suggestions. We are very happy with our remodel bathroom.

Pure Home was very insightful and helped me every single step of the way.

Good customer service.

Beware, if I had to do it all over again, I would not have used Pure Home. My requirements for this project was to add 12" of insulation to my attic and install new batting on the attic wall. Issues I had: 1. Pure Home missed their schedule, apparently had equipment failure but did not call me until I left several VMs. 2. Did not install the insulation measuring sticks. 3. Missed several locations in the attic. 4. Did not install the 12" of insulation per my instructions. 5. Left a mess, insulation on the floor at the two attic locations. After speaking with the manager, the field manager came out and inspected their work. He installed the measuring sticks and we agreed to bring the total insulation level up to 16", 2" lower than I orginally asked for, costing an additional $450. If your going to use Pure Home, I would highly suggest you only speak in inches of insulation, not R Value, I would also personally inspect their work. Do not sign off by looking at pictures.

The team was awesome I had mold in my childrenâ s room from rain damage they came in the next day and fixed everything In a timely manner thank you Pure Home!

The sales team promised me they would fix curtain things with the attic and the crawl space. When the insulation people came they did not do those repairs. It?s been a month and a half they have not finished the job after they promised they would return and have stopped responding.

Good experience

They sold us a loan, that was then sold to Aqua Finance, and the loan starts to accrue interest from the moment it is signed, despite them saying you have three months to make no payments. This is basically deceptive. Also, from what I've heard, the price PureHome charges is well above the going price.

Did not have a good experience. Would not recommend.

Prompt. A bit expensive

Great

Great

Great Company! I would recommend them to anyone.

Troy came out to see a spot of mold in my basement about 6in wide and 12in high. After after doing his routine as a comedian he gave us a quote of $7300 to clean and seal the wall, install a french drain across the front of our home, and spray some magic chemical throughout our home. The entire work took them a total of 7 hours work. A couple weeks later we had a heavy rain which again had water running down the wall, we tried to reach Pure Home without a return call. We were grossly over charged and the effort was fruitless. We want a full refund

Pure home did mold remediation in one of the bathrooms in my home and it appeared they did a good job. They were supposed to wrap things up by putting in new drywalls and painting the bathroom but they consistently missed their appointment time. I had to call them on two occasions to find out if they were going to keep their appointment time and both times I was told they would only to find out later on that they would not be able to make it. I ended up canceling them entirely and finished the project with another contractor. For this reason I would not recommend this company or anyone.

Very professional

This team did a great job at getting back to us in a timely manner. Answering our questions, and having our best interest. I definitely trust them and the work they do is with excellence!

Quick, responsive and friendly service!

Great price! Great turn around!

Make them your first call.

I hired these people to remove mold from my basement. Because of the inconsistencies in the information that they were giving me, I had the area tested again for mold after they did the mold remediation. There was absolutely no change in the mold reading. Not just that, but you could still see active mold in the area that they treated. I have asked them 6 times for the material safety data sheet for the substances that they used on my home. Over a month and I have received nothing. The actions or inactions of this company are putting my family in danger.

Really liked the way all workers worked with me.

Pure Home completed the work October 8, 2022. Part of the sales pitch by Troy was that I would get a credit from Georgia Power and a tax credit on my federal taxes in 2023. When I contacted Georgia Power, there was information that I needed to complete the forms that I did not have. I contacted Troy 2 times and he promised to email me the information but did not. I contacted Marvin by phone and text and no response from him, as well. I paid them with "cash" by their request $3165.00. I am very disappointed that they did not have the courtesy to give me the information I needed. Troy showed me their 5 star rating and sold me my pitching the credits and his military background.