Pure Home

Hired Pure Home to install a kitchen on my first floor and while it looked good, I hired a certified electrician to check the work and he said the work they did could burn down my house. After I confronted them they apologized and fixed the problems. Since I had pictures of their shoddy electrical work, they promised to do a great job upstairs on my other kitchen. This was a disaster! Since this job was financed through their finance company, they submitted fraudulent documents that I did not sign, and got paid 30k AND DID NOT FINISH MY KITCHEN. There are so many details where they lie and manipulate customers and do not care as long as they line their pockets. Hopefully this helps someone and spare you the stress and heartache I had to go through.

Day one, demo day. Ryan, Wesley and their crew were excellent on demo day. Kind, friendly, and knowledgeable. They cleaned up after themselves and were very respectful to our home. Stay tuned for more reviews as the job is completed.

I contracted Pure Home to remodel my kitchen. I want to take you step by step through the process. The salesman came the same day I called, and he gave me an estimate. He said numerous times that there were discounts that I would be entitled too, there were no discounts. The workers started the work that next week and finished within two weeks. When they took out the old cabinets, they cut the A/C drainage line in two places and tried to repair it with tape instead of repairing it correctly. Their selection of cabinets and other fixtures is extremely limited (make sure you see them before hiring Pure Home). Their prices on anything you may want outside of the original estimate are ridiculous. They wanted over $5,000.00 on putting lights under the cabinets and over $7,900.00 for a tile backsplash and only gave me two choices (I had the backsplash done myself for $1,300.00). Their main installer did good work and seemed to really care about the work he was doing. During the process I was told that after the job was completed, they would come back in two weeks to follow up on any adjustments that needed to be made. There were some cabinets that needed adjustment along with the microwave that they striped out one of the holes that holds it to the cabinet. They said that they would order a new microwave and be out to replace it and adjust the cabinets when it came in, that was 12 weeks ago. Finally, they told me last week that the microwave had been discontinued (I looked it up online and there are several places that have the microwave in stock). Bottom line is that they never returned. I hope this helps anyone deciding to contract with Pure Home.

Horrible experience with Pure Home. Do NOT sign their DPA - theyâ ll say itâ s just a Direct Payment Authorize but will later try to use it as a contract for services they did not render. (screenshot) Their DPA explicitly states itâ s for remediation- mold, biohazards, etc., any type of repair that ensures your home is safe from biohazards and is geared toward emergent situations - our home had already been mitigated. The DPA has no verbiage related to repair, remodel, renovate, etc. and Pure Home is trying to use it as a contract for repair services. At the beginning of the process everything was yes, no problem. Later on, everything was a problem. They also use this DPA to employ bullying tactics, get you â locked inâ and then tell you what color vanity you have to select or that you cant change the color of your cabinets even though insurance is paying them to prep, prime, and paint. I inquired about upgrading my floors from carpet to LVP and was quoted 7k+ by Troy who stated their profit margin has to be 47% to make the project worth it. Michael was a wealth of knowledge on insurance/supplement claims but the minute your interest don't align he begins to send passive aggressive messages saying, make sure you take a good look at the DPA you signed, â All our calls are recordedâ , etc.. I signed the DPA myself, although Iâ m not the owner of the home, nor am I listed on the deed. I asked Michael if he needed me to get my dad (the owner) and he told me it wasnâ t necessary. They never met him or got his permission for anything. Verbal or in writing. That should have been my first red flag. Michael knew we intended to reuse our granite but went into our garage and took photos of minuscule damage and even coached me on how to take the photos once the home owners insurance requested more (screenshot). I still did not want to replace the granite. The VP Mark did advise that they could give me a 3.5k credit toward something else for keeping the granite the same as long as I signed something releasing Pure Home from liability pocketing some 5k. For O&P and 47% profit and cost. (screenshot) The home owners insurance paid for new living room floors as they connect to our kitchen. I informed both Michael and Mark, I prefer to go back to the insurance and keep the living room floors the same as you can see them from the front door and it wouldnâ t look right to have a different floor from the foyer. Pure Home was not amendable. Iâ ve continually requested an itemized bill of services rendered to pay within 10 business day as their DPA stipulates. Theyâ re demanding I pay a fee of 7.1k for their negotiations with the home owners insurance. Iâ ve pointed out their DPA does not mention a fee for exactimate, negotiations, gas to and fro, etc. I eventually started to record every conversation I had with Pure Home - they cannot be trusted. They will sale you a dream and kick you in the behind. In my case, a part of this was due to our mortgage company performing inspections before releasing funds (understandable), but youâ re not going to force me to get a white vanity for my 3 small kiddos when my current one is brown. Youâ re not going to tell me you arenâ t going to paint cabinets when youâ re being paid to prep, prime, paint, and refinish said cabinets. The little repair work that was completed (sheet rock and prepping for paint in the kitchen) was done incorrectly and will cost more money to have repaired. They moved our electric for the stove down and closed in our vent hood opening. When brought to the project managers attention he said heâ ll talk to the workers about it. But no mention of correction. Michael did later send an official contract for services that I did not present to the home owner as I was already leery of Pure Home and requeste

I hired Pure Home to do some mold removal. They did great work. I highly recommend them!

The job was completed the same day that I called the company for a good price.

Amazing work and customer service from start to finish. Couldnâ t be happier with the outcome. They were extremely dependable, competent and even helped us with design decisions. Highly recommend!

The job was done and finished in a week . All the work was excellent and quickly done before the promise date.

I like there work did a very good job I will recommend them very honest tell you every thing going to happen

I had my kitchen remodeled, the job wasn't done as I told them I needed it done, the workmanship is very poor and they just did as theey pleased with doing the job how they wanted to, and not what I told them to do, so we had a lot of back and fort from start to finish and the my kitchen is still not completed, and this is from September last year till now.

Very responsive, kind, and profesional team always answering my questions and taking me step by step of the remediation with pictures of the work done. Mold was completely gone. Highly recommend their services.

We contacted Pure Home for a full kitchen remodel. They were fast, efficient and partnered with me by offering design recommendations. I found the team to be professional, they responded to inquiries immediately and worked within my time-lines. My new kitchen came out better than I expected!

They were very friendly, informative very helpful!

They were very friendly, informative very helpful!

he handled a price at the beginning, but then change for other price that was high

Its taking to long to return with results.

Initially very responsive but then not so much. Did the work as outlined in the contract but only after I had to keep on them about it. Perhaps was related to the time frame around a holiday week, but was frustrating to deal with multiple people to get the job done right. Also seemed very focused on getting paid and did not take credit cards, which was a bit of a hassle. Overall glad that experience is behind me.

The two teams did a very good job and got rid of the black mold

Make sure to check if this company is insured and make sure to shut off water for them as well as any other things you are worried about. We contracted through Christian, and that was decent. It felt as if we were trying to wheel and deal a little bit, but I suppose that is part of many businesses these days. Christian was very nice to us and was thorough in any case. I was offered a reduction of cost if I awarded five stars in review and if they earned them. Still a bit odd, so other reviewers, I would recommend taking other 5 star reviews here with a grain of salt. Marvin and Jesse were our workmen who came over the next day to perform mold remediation. To make it short and sweet, they cut one of our pipes by accident which then flooded our basement a bit. Drywall, insulation, and structural beams got wet and some soaked. Many personal items got wet, a few things damaged, but thankfully I and Jesse were fairly quick in getting the water turned off. So nothing lost, we hope. We are still sifting through our wet belongings. Marvin was not there when this happened, poor Jesse was. Our kitchen had a bunch of sitting water, our laundry closet, our bathroom next door, and also our downstairs too. They had to replace insulation, which to their credit was better than the previous insulation that we had. They cleaned, sprayed, and did as much as they could before finishing the job both in the original job site, our kitchen, and then again downstairs because of the flooding they caused.. The flooding also got into our HVAC/AC home unit, into the ducts as well so now they will have a ductwork repair person out the next day to patch up the problem. All in all, it was incredibly stressful and frustrating and I had to call off of work to stay home and prevent further water damage, in a panic. The guys handled it the best they could and did replace and clean up the mess decently well. For their attempts at rectifying the situation and being professional about it, I gave them a star back. I was going to give the lowest review but they did the job, and it seems correct (+1 star) they flooded my house, messed up our kitchen plumbing and HVAC/ductwork, and got our personal affects wet (-4 stars), but they did rectify it and worked through making amends (+1 star). I may add one more star if the HVAC is repaired properly. I am willing to update this review if the company wishes to go above and beyond the work they did and provide complimentary service for our home in a way that compensates for the workmanship, or if there was a significant reduction in the costs because of the mishap.

Pure Home remodel our master bathroom. The team was able to do all we asked and helped with great suggestions. We are very happy with our remodel bathroom.

Pure Home was very insightful and helped me every single step of the way.

Good customer service.

Beware, if I had to do it all over again, I would not have used Pure Home. My requirements for this project was to add 12" of insulation to my attic and install new batting on the attic wall. Issues I had: 1. Pure Home missed their schedule, apparently had equipment failure but did not call me until I left several VMs. 2. Did not install the insulation measuring sticks. 3. Missed several locations in the attic. 4. Did not install the 12" of insulation per my instructions. 5. Left a mess, insulation on the floor at the two attic locations. After speaking with the manager, the field manager came out and inspected their work. He installed the measuring sticks and we agreed to bring the total insulation level up to 16", 2" lower than I orginally asked for, costing an additional $450. If your going to use Pure Home, I would highly suggest you only speak in inches of insulation, not R Value, I would also personally inspect their work. Do not sign off by looking at pictures.

The team was awesome I had mold in my childrenâ s room from rain damage they came in the next day and fixed everything In a timely manner thank you Pure Home!