Nelson Exteriors

They positioned themselves as a very professional company - and being new to the area, after four bids I went with them. Long story - but let it be known they are not professional and do not stand behind their work. I know a lot of people are happy with them, so I was one of the unlucky ones. There were multiple issues and followed their orders to get independent inspections. After four were done, they were not accepted and wanted a special certified inspector. Pictures I have show gaps in caulking, wood that is not pieced together properly, loose siding boards, paid for two coats of paint and in a number of areas there was hardly any paint at all. There is so much more wrong with the job they did - but as they wrote me -'you paid your invoice so you must have been happy with the job we did'. Shows no concern for wanting to do things right and fix what may go wrong. Agree with one of the reviews below - their Forman was terrible and the crew they assigned to the job was equally as bad. Have many pictures to show what I am saying.

Nelson was very professional and the quality of work performed is great. House looks new again.

After 45yrs owning different homes I’ve used several roofing company’s over the years. Nelson Exteriors finished the job in one day. Love my new roof. Quality and price were great. I highly recommend them.

Nelson Exteriors was referred to me by a number of people on the NextDoor neighborhood site, and was already in their recommended section for satisfied customers. We have received many compliments on our house after they completely repaired, resided and painted the entire outside of our home. I obtained 4 estimates, and not only was Nelsons the least expensive, but they included several things the competition did not. Everyone was helpful, friendly and professional. The project manager came to the site every day, and talked to me numerous times while the house was being worked on to make sure we were all on the same page. I feel they went what I would consider "above and beyond" in their scope and duty. I would use them again without hesitation, and highly recommend them.

Terrific. Jason, our Project Manager kept us informed, was on site and kept job on schedule. Second time we’be used Nelson, recommend.

Kudos to them for being so busy they don’t want/need more business . . . But very unprofessional.

I requested a quote for the entire interior of our home on 10/11 and 10/16 through the form on their website. On 10/17 I called and asked why I hadn't heard anything back from them. The response I received, because we are short crew members and aren't working out that far.... Seriously? So you don't even bother emailing me back to tell me that in a reasonable amount of time from the first email being sent. There was also no mention in the phone call of an apology for not returning my call. The guy acted as if this was to be expected!

The company was very red when I called. The workers showed up everyday and worked very hard. Overall great job!

They were very professional, did excellent work and followed up to make sure everything was to my satisfaction. They were one of the best companies I've worked with and are definitely someone I would definitely recommend.

We've used them twice. I've used them before and I'm very happy with their work and with the quality of their service. I liked their follow-up. They answer questions very thoroughly. They don't oversell. They listen to what you need to have done and they give you suggestions for what work they can do. As far as having the old gutters taken down, they arranged for subcontractors to come out and do the work. They had a project manager after the work was done and check on the work itself and that impressed me. Their responsiveness was excellent. I would definitely use them in the future.

They painted perfectly. It was a great job. That's why I called them back for the gutters because I knew they did good work. I was impressed with the project manager that not only came out and evaluated what needed to be done but he was also out here in the daytime to make sure that when they repainted the siding, the color matched. When it didn't match, he told them to stop. He went and got a better color match and had them do the job correctly. I really appreciated having that project manager monitor what was being done.

They were not getting an A. The estimator included some things that weren't done. I didn't read the contract that they e-mailed to me. I just assumed he knew things like replacing a board but it wasn't done. When I asked the painters about it, they said, "We would have to charge you this much extra because a carpenter would have to come out and do that." I was working into the assumption that that was a part of my contract. However, when he e-mailed me the copy, he didn't clear that. I didn't read the estimate which was my fault. I would never use them again. I think they were a little high.

I felt that the supervisor of job employed by Nelson did not supervise properly. It is my opinion that one worker acted spiteful and drove nails into existing PVC where not needed and now unsightly. I felt Nelson reneged on initial painting contract.

Dave, Steve, Grace, and entire crew were terrific to deal with. Everything was clearly explained, pricing was fair (especially unexpected additional required work), and Angie's coupon accepted. Very helpful in many ways, much appreciated!

Arrived every day at the time promised. Hard and very concientious workers. Great job done and good follow-up as well.

From the estimate though the completed job, everyone I was in contact with was professional and conscientious. I felt the people who are part of Nelson painting truly cared about the job they did on my house. Very prompt and completed job as quoted in the time frame promised. I would definitely use them again.

Scott Nelson and project manager Ward Bearden did a fine job estimating and managing the job. The paint crew, managed by Sergio, did an excellent job painting the house with only a small punch list. All were a pleasure to work with no complaint about correcting the few errors?

I am located in Lithonia, which is DeKalb, but was told this was outside the service area.

Workers arrived and promptly began removing the old siding. They had a rolling dumpster that was emptied evey day. The siding removal revealed some rotted spots in the areas of each of the downspouts which were expertly repaired. The entire house was covered with a heavy plastic material which came in handy because we had a rainy day. The HardiePlank siding went on quickly and then the eaves and soffits were pressure washed; they even pressure washed my deck which wasn't in the contract. There were a couple of cold days; when it warmed up enough to paint they went to work and finished quickly. My mother currently occupies the house and reported that all the workers were pleasant and friendly. Ward, the project manager, called her every day with an update. We are both extremely pleased with the outcome and the attention to detail. Incidentaly, this wasn't our first experience with Nelson; they have worked on 3 homes for us with roofing, gutters, interior painting and repair of a dormer where a tree fell.

I was surprised to see no reviews for Nelson Painting. I have used them repeatedly for projects around the house and find them to be fantastic. I have interacted exclusively with Chris Saulinskas who is a good project manager, professional, responsive, knows what he is doing, and provides accurate and fair estimates. For the exterior, Nelson is the only company I found who would guarantee their work against peeling. They scraped areas that needed it, sanded, power washed the whole exterior, repaired some rotted molding on the garage doors, replaced a rotted bay window and caulked to repair the leak, replaced a rotted French door, primed all areas where needed, applied two coats of the highest quality Sherwin Williams paint available, restained our deck and stairs a darker color, and applied two coats of marine varnish to the ceiling of our covered deck. This work was completed within the estimate, was done beautifully, and they left zero mess or paint drips anywhere. The date of service above (5/13) and cost ($2000) was to replace four large custom size shutters including construction of the shutters, deinstall rotted shutters, reinstall new shutters, repair and painting the frames, and painting all new shutters (prime all edges and bare wood, plus two coats of exterior paint). Nelson also has repaired dry wall for us, built a custom box in the wall for a TV on our terrace level, and completely painted one interior room and attached bath (ceiling, walls, all moldings). When I need any of this type of stuff done I just contact Chris and am assured of a high quality, fairly priced job.

The service wasn't very good. I had to get someone else to finish the job because they didn't prep the surface and the paint started peeling.

They were bit pricy and that’s why I didn’t go with him. They were professional and all that. They were detailed in their estimate and well presented it.

The estimate process was great. One of the owners, Scott Nelson, came out to my house to walk through and take assessment of everything that I wanted completed. I had colors on the back of the house and he showed me different options for windows that would go with my chosen colors. He patiently answered many questions and was there for over an hour. After getting in a few other bids and before accepting their proposal, I called him with more questions and was met with the same great attitude of patience. When the crew came out to perform the work, the foreman walked me through the process and it was exactly how Scott previously described and drew up in the proposal. At the end of the crew's few days at my house, they had cleaned up mostly after themselves. I did find some paint sprayed in my ivy and some of the caulk from the old windows around the yard, but I'm not too particular about that. They marked the paint cans in a way to easily identify and use for touch ups if necessary. I received many compliments on the paint job. Nelson also informed me of the paint warranty and how to maintain the paint job in order to make full use of the warranty. They have a follow up phone service which serves as a reminder for this when your pressure wash and touch up comes due. I would say they were consistent through the entire process and very courteous in person. I would hire them again.

When I called Nelson's, they were quick to arrange an appointment for providing an estimate. Chris Saulinskas arrived at the scheduled time and was professional and knowledgeable regarding exterior painting; he provided a detailed proposal on the same day. All work was done in a professional manner and all workers were pleasant; they appeared to take joy and pride in their work. I especially appreciated Chris's attention to detail; he has a sharp eye. Working around the weather, the whole project took approximately four days. Each day the workers cleaned up the debris and left everything in neat order.

I have had them do 3 or four jobs for us. The project manager is very reasonable very easy to work for . He is very professional and polite. But they have had to come back and fix things. I had to have them come back and touch things up and i don't think i should have to deal with that.