National Express Logistics

Initially it went fine, the people on the phone at the office that i spoke to were nice and helpful. i got a quote for the move based on a list of furniture i provided to the compamy - $1331.00 and an estimate by them of 441 ft of space on the truck. The move was scheduled for sat morning sept 21 however i was told that they could not come untill sun the 22 of sept - not a big problem. i paid the driver $800 (money order - no credit cards excepted) the required 60% of the estimate. i was told that " a long carry of over 75 ft to the truck would cost extra plus packing materials which i understood. The furnitur that was loaded was exactly what was on my list with the exception of three items, a shoe rack, table leaf and a vacuum cleaner. After returning to ny , i called the office to find out my balance upon delivery - i was told that a charge for long cary $180 and for packing material $135 was added tom bill and ny balance wae $1601! ( my initial thought was that it did not take into account my $800 deposit at furniture pick up) - my thinking had the balance at $535 (the remaining 40% of the estimate) + $180 + 135 to equal $850 ! when i tried to find out what the discrimpancy was the office suddenly could not help - they could not find the paperwork, told ne that they would call me back with the information but never did - i made numerous calls to the office but the girl i was dealing with from the start was " not in the office or not available" , out to lunch or not in today" when i finally got ahold of a "supervisor" i told him that (my first thought) was that i belived they forgot to deduct my initial $800 from the balance but was told that it was deducted and that the furniture took up more room on the truck than the estimated by 234 sq ft ( a over 50% error ???) for 3 minor items??) . i was told if i wanted ny furniture i pay the $1600 or dont get my items! Upon dilivery i payed the $1600 ( payment only by cash, cert. check or money order ) - all my furniture was loaded into ONE side of my two car garage -an area of 10' x 20' = 200 sq ft - this was loaded by the truck crew making the delivery!!!!! i feel i was "set up and robbed "without a gun" for over $800 by this company - they knew what they were doing from the start. i woul not recommend this company to anyone !!!