MyPorter Full Service Moving & Storage

NIGHTMARE MOVING COMPANY Whatever you do, do not use MyPorter. I wish I could give them zero stars. Becoming a new home-owner was a dream until MyPorter turned it into a nightmare. They dropped entire crates of my belongings (furniture, keepsakes, mirrors, TVs, there was a hole through my mattress) on move-out day and did not tell me until move-in day a month later. Sixteen thousand dollars worth of damaged was caused (every single item I owned had been affected) and they quit corresponding and have yet to compensate me for any of it after they promised to make it right. I now have to seek legal action due to their negligence. They tried to cover it up by reboxing my packages. I even had to drive to the warehouse to retrieve the rest of my belongings which didn’t even make the move-in. They then charged me to drop off the items they forgot. Worst experience moving of my entire life. Don’t do it.

**BEWARE** MYPORTER HIRES MOVERS WHO SMOKE WEED ON THE JOB!!! MyPorter has failed to make me whole, despite over 3 months of being patient on getting a light fixture repaired and the monies for that repair! So here is my review: MYPORTER MOVING COMPANY IS AWFUL!!! The movers came to our house and smelled like weed. Because the movers smelled like marijuana, one can infer they were HIGH while moving our furniture and everything else we had in the room. MYPORTER MOVING CO. hires movers who take hits on the job and show up to customer's homes ready to move them smelling like weed. I'm sure they took the hits in the truck right before they walked up to our home. Who the **** hires people who smoke on the job? This company does not even drug test their employees. If MyPorter drug tested their employees and had procedures in place, this would never have happened. Do you want to hire a moving company that doesn't drug test their employees and hires people who get high on the job? Plus, do you want movers who DRIVE a truck full of your things while they are high? Or, do you want to hire a moving company that drug-tests their employees ensuring their movers do not do drugs, whose movers who are professional, and careful with moving your items. The choice is clear, MyPorter is not the right moving company for ANYONE. After damages were done, I reached out to the Claims/Damages manager, Brandy. Brandy initially was very responsive and professional. While Brandy did get me the monies for the furniture damages and broken glass from a large picture, I have yet to receive monies from her/MyPorter because of a light fixture the MyPorter movers damaged in our home. I have been patient and tried to work with Brandy over the last month to 6 weeks. Each and every time there is communication between myself and her (text, email, etc.) she either ignores me or states something is preventing her from sending me the monies and getting the repair scheduled. I am sick of the excuses! I finally told her back in early November that if I did not see the funds in my Cashapp account by Nov. 15th I would contact management. Our move was August 1st! 3+ months of waiting for reimbursement, NOT OKAY! Today, November 16th, I called both Brandy and MyPorter and left voicemails. MyPorter and Brandy have failed to return my phone calls. MyPorter dragged their feet with getting this repair scheduled, so much so that we got our management company (since we rent out our old home) to give us an estimate on the repair. We then forwarded that estimate to MyPorter so they could schedule the repair. Then, we waited over a month and MyPorter still couldn't get their act together to come out and repair the broken light fixture. Our management company took care of the repair and now I am seeking monies from MyPorter for the light fixture repair. I have all the texts and emails documenting and supporting that I have been communicating with Brandy extensively about this matter. If MyPorter wants me to take this review down, I have to see monies in my Cashapp account for the light fixture repair. The cost of the repair was $425. My review stays up until this matter is resolved to my satisfaction.

When calling, their sales department is more than happy to get you signed up for their services (in fact that’s the only way to reach a person – their existing customer option just takes you to their voicemail), however that is where the ‘good’ about this company ends. On the day of our move, we got a call that the movers would be arriving an hour late. We were moving out of a 4-bedroom house and had 5 movers and 2 trucks lined up, so it was evident that this was a big move. Showing up an hour late severely put a dent into an already tight timeline. The movers themselves did not wear masks or have any regard for the damage being done to the house, however I thought I was covered, because we purchased the additional insurance. As they were backing their truck down our driveway, they put a couple deep scratches in the drives. They had to remove a door and ended up breaking the door itself, and scratched and scuffed the majority of surfaces they came in contact with. As they were wrapping and loading our items, it seems like the crew leader and one other guy were the only ones doing any real work. Several times, I noticed the other three hanging out by the truck or just walking around aimlessly. They also, do not put much care for your belongings, they caused a lot of damage to our old house by scratching walls and floors due to improperly protected items. They had to take apart appliances that they didn’t want to lift through the doorway, and at 1 point I saw one of the movers standing inside our refrigerator to disconnect some wires. They really do not care about your belongings. When we got to the new house, there was additional damage done, as they continued to complain about how tired they were and didn’t put much care into unloading their truck. This is where they really fail as a company: Once the move was completed, I was asked to sign the final paperwork which included a list of damages to the original dwelling, the new dwelling, and any items. Without having unpacked any boxes or furniture, they expected me to notify them of the damages that they had caused. I listed off what I knew of based on monitoring what they had done. Then came time to submit the insurance claim (we had purchased additional insurance through them, as I’ve moved a couple times and knew the risks). To purchase the insurance there was a 1 paragraph description of the coverage and liability that we signed. No where in this description did it talk about exclusions or anything of that nature. After the move, I got in contact with them to try and understand how best to submit my claim (for almost $8k in damages). I meticulously documented with photos, descriptions, and repair estimates (where possible) all the damage done. After a week I hadn’t heard anything, so I had to reach out again, and they said they are still submitting to the insurance group. This is where the insanity started. I finally got a message from MyPorter that they will not cover damages to the dwellings (walls, floors, driveway) because they are not a part of what is ensured. The customer service representative mentioned that it is implied in the language of the contract (again 1 paragraph) and upon further reading it with a lawyer involved, it’s not clear that it is. They then tried to claim that damage to a dryer plug (rendering the entire dryer inoperable) was not covered. At this point MyPorter produced a 5 page document detailing their insurance coverage, a document that was not provided earlier, nor was signed by us. Upon further back and forth, they stated that the forms that were filled out after the move was all they were going to cover. These are the same forms that they ask you to fill out and sign before the movers will leave and you’ve had a chance to unpack and assess any additional damages to your belongings. I would NEVER again trust MyPorter with a move, and I’d advise you not to either. They are a completely unprofessional company to deal with. They do not stand by their customers, and they are incredible deceptive to work with.

It went great! They showed up on time, very professional, and they did anything that I asked them to do.

It went fine. They showed up on time and they were very professional.

Very fair price for the work, moved the furniture with no issues. They even found a problem with one dresser leg and fixed it at no charge. Very happy with their work and would use them again.

We had such an amazing experience using MyPorter. One of our friends recommended them and I am so happy they did. By far the best movers we have ever used. AJ, Tavores, and B,Tate were our movers and exhibited great professionalism and we're so pleasant to work with. They showed up on time and were extremely efficient. They wrapped all our furniture and handled our things with care. Would definitely use again!

Excellent customer service from scheduling the appointment, to the computer generated notifications from the company, and finally with the 2 gentlemen who moved my furniture and boxes. I expected it to take 3 people to move my belongings but the 2 gentlemen worked efficiently and hustled to complete the move within the estimated time. Ive never seen movers run from the door to the truck. They exceeded all of my expectations.

I created an account and schedule my pickup in less than 15 minutes on myporter.com. 1-2-3. That's it/That's all. Within 24 hours, their rep called to get a brief inventory from me and to ensure I selected the right size unit. Again...1-2-3. That's it/That's all! Then,....Wait for it, wait for it...It got BETTER!!! The day of my scheduled pickup of 9:00 AM-11:00 AM EST, the movers called and asked if they it would be convenient for them to arrive early!!! YES...E-A-R-L-Y. The best experience ever. Malcolm and Thomas were early, the truck was clean (inside and outside), they worked fast but gently and carefully handled my property. They were considerate of my neighbors and used their inside voices, even when outside. The was amazing! Thank you myporter.com and a special thank you to Malcolm and Thomas! S. Ramos 7/5/2017