Moncrief Heating & Air Conditioning

Punctual, efficient and professional.

The worker that came over was just a normal serviceman, and he didn't know if what he even did would take care of the problem. He did absolutely nothing for the minimal $59 that they charged to have the serviceman come out to my house, and I think they need to tell you up front about the add on of $59 plus the $38 per quarter hour. If I had known that, I would have looked around.

They came out as promised. They were very professional and helpful, and they did a good job. I think the pricing was good, and I ended up doing a maintenance agreement which included this visit.

It was very negative and I would not recommend them. They were responsive and that was good, but otherwise it was horrible. The second visit they charged me again to tell me there was nothing wrong and then it broke down again.

Moncrief's work was punctual, and efficient. The project mgr. was very helpful and explained why certain things would be done and where. He made helpful money saving suggestions for when we did finish the basement. They cleaned up very well.

Answered my call promptly even though it was the start of the season and calls were heavy. Arrived to my home on time. Performed work as necessary and I have a cool home again.

When I called, the people on the phone were always pleasant and very helpful. The repairman arrived a little after the end of the time window. That normally wouldn't bother me but I had been sitting in a hot house for 3 hours. He said that he could not open the unit up because I did not turn the unit off. I could have because it was only blowing hot air around. But no one told me to do that. But he also needed a part that he didn't have so needless to say I went another day without air. They did come back the following day even though it was a hassle for me to be home again. I feel like the price was high, but really don't know. The air has been working great since they fixed it about a month ago.

Prompt and on time, very friendly. Extremely accommodating, talked with a technician to get the problem sorted out. Fit me into an earlier opening. Didn't try to sell me anything I didn't ask for to begin with. Prices are very decent- overall a very positive experience.

They are good people. They called before they came and came on time. They were very professional and respectful. The price was reasonable for what they did.

I left an email at Moncrief's website one evening, and was contacted the next day by a customer service rep. I wasn't home to meet the service tech but my fianc e was and she had nothing to but great things to say about him. He was friendly and professional and went out of his way to make sure she felt safe. He arrived at the schedule time and called to her her know he was on the way. The entire service call took about 2 hours. The price wasn't the cheapest in town, but you get what you pay for.

They did an excellent job! They prompt, courteous and very professional in their work. They took away the old unit and cleaned up the area. This was a good company to have do the work.

The emergency drain pan underneath our A/C unit kept overflowing, which in turn caused the unit to shut off. There was water everywhere and it was a really hot day. The next morning I started calling around and no one could come out for at least two days. These are the first really hot days of the summer and I'm sure a lot of people were having A/C issues. Moncrief said they could send someone out the end of that day. The day got later and later but they promised he would come no matter how late it was. Chris got here around 7:30, and despite having what I'm sure was a really long day, he could not have been any nicer. It turned out to be an easy fix and our AC was up and running in no time. Chris was very professional, friendly and knew exactly what to do. He fixed it in 15 minutes.

I just had the service performed this past weekend and they did a great job. hey were very responsive.

They were on time. They were professional. They were courteous and kind. The quality of the work was good. I thought the price was fair. I would absolutely use them in the future.

They called and told me they were on there way and I wasn't there, but they told my wife when they were done. They were friendly and they cleaned up after themselves.

My furnace was 18 years old and badly installed. The sales engineer, Ken Heyde, arrived on time and did a thorough inspection. He was the only bidder to show me pictures of my furnace as he explained his quote. I awarded the job to another bidder because he seemed somewhat indifferent about getting the job. ($5000)

Wonderful! I will recommend them to friends and neighbors when they need heating and cooling help.

Went very well. Completed in one day. They were able to use the same tech who had worked in my home before so I was comfortable I would get the same satisfaction.

Everything was great. They showed up almost immediately and fixed our heater on a cold winter day.

It went okay. Although the new system inexplicably stopped working two weeks after installation, the installation of the new furnace was done promptly and neatly. Moncrief has been responsive and their employees have been polite and neat. Their salesman was conservative and knowledgeable. My one criticism is with the initial systems servicing call. Although I requested a comprehensive examination of our heating and air conditioning systems, the technician was packing to leave without looking at our air conditioning. Then, I had to ask him many questions before he told me that one furnace and two humidifiers were not working AT ALL. If I were not present, and was not an old house restorer by profession, I fully believe the technician would have left without telling me either of these VERY IMPORTANT facts. And, despite these facts, he replaced the large, expensive air filter on the non-working furnace, after the non-working furnace was already scheduled for replacement.

Job 1: I would absolutely use them again. I was interested in their annual contract but at $500 plus - I passed for this year. Job 2: I've used Moncrief for annual furnace check and one emergency call. My furnace went out on a cold Saturday night. I contacted their emergency number and they called right back. They scheduled a tech to come out the next morning (Sunday! at 9 a.m). He showed up on time and was polite and professional. He identified the problem quickly (and correctly) and charged me for a half hour of labor (around $75 dollars). He showed me what to do if this happens again and how to prevent it. Great experience! Also their office staff is on the ball!

I am an absentee landlord. My tenants called and let me know of a "loud" sound coming form the furnace. I called Moncrief, they came out the same day. There were parts that needed to be ordered and they called me and took care of the whole thing over the phone. They even phoned me when the work was completed and allowed me to pay over the phone. Excellent customer service!!!

The fact that they were reasonably priced was what I liked most about them. I also liked them because of the service they provided. It was good. They were prompt and helpful, and they did a good job.

My first appointment was to be on a Monday afternoon with a time frame between 4-7 p.m and took time off work to be there. I first called at 5:30 p.m to get an ETA. Said he was finishing up a job and would be there soon. Got a call at 5:55 p.m. and said he could not come that evening as he had deeper problems at the current job and had to start over. I asked for another technician and there were none on hand. Re-scheduled for Wednesday evening for 5:30 p.m. sharp...said they would be there...took another hour off work! Called me around 5:45 p.m and said the tech was in Decatur finishing up. Customer service rep called me again at 6:55 p.m. and said tech was leaving Decatur....yeah right! Told them not to bother coming!

They were very honest about what I needed. They answered my questions and doubts. They showed up on time. They had the opportunity to sell me something and they did not, so that I really appreciate. They only charged me to come out. I would recommend them.