LAMP ARTS

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This did not happen to me, it happened to a friend of mine. However, it was such a bad experience, we thought we should post it. My friend took a lamp there with two broken sockets attached. They called to tell her they could not fix it because it had older European sockets that were not made anymore. They wanted to saw the pole off, add an American shade holder, and leave two empty holes where the old switches would have been. When she went to pick up the lamp, the broken sockets were no longer attached. While the sockets were broken, they might have been helpful in finding replacements. It would have been fine if they had owned up to it and helped her find out what was there so that she could search for replacements. But instead, they were condescending and rude and denied that they had taken the old sockets off. They lied about throwing the broken part away. The manager kept pointing to the ticket that said, "Needs new sockets" as if that was proof that they were missing instead of hanging there broken. So basically she is worse off after taking her lap there than she was originally.

I have used them before so I knew it would go well.

I am very impressed with Lamp Arts. The counter service was very friendly when I brought in my lamp. When I picked up the lamp, the salesperson suggested we try the switch. She grabbed a nearby lightbulb, screwed it in, and VOILA! Light! She encouraged me to look around at their very large selection of beautiful lighting. I will gladly visit this store again for future service, as well as future purchases.

I took my lamp to be repaired. They let me know how much it would cost before I left. They put a new metal ring in the base of the lamp that connects it to the body. They also replaced the electrical cord. It looks and works great now.

did great job, looks like new.

Seem very knowledgeable about lamps. They are very attentive. They took the time to check the lamp in back to find out what was wrong before I left the lamp there.

Great service and value. I was astounded that the repair was only $13.50. When I took the lamp in and got the estimate, the friendly clerk told me they would call me when it was ready, which would probably be the following week. I had a message the next day that the lamp was repaired and ready for pickup. When I went to pickup the lamp, I realized that I did not have my wallet and no way to pay for the repair. The cheerfully told me to just mail in a check...I am very impressed with this company!

Counter person waited on me and helped quickly, took the lamp, found the necessary part and had it back to me in 15 minutes.

The clerk was rude. The manager was rude.

I couldn't figure out how to remove the lamp socket on a lamp that was no longer working, so I did a search for lamp repair. I came across Lamp Arts, and since it's near my neighborhood, I drove to their location and asked whether they could help. It turned out that only the knob was stripped. It wasn't a problem with the socket, so they simply replaced the knob when I was prepared to replace the entire socket. It was free of charge. I realize it was a small gesture and small problem, but I appreciated the fact that they immediately assisted me when I came through the doors and treated me as if I were a long time customer or contractor.