They delivered and started to set it up. They came to the door and said that they didn?t have all the parts. They didn?t call and we were unable to get a hold of them. We received a text message from them that they would be out the following Sunday and they would call Friday to confirm. They never called. On Sunday morning they were supposed to be there by 9 am. At 11 AM we got a text saying they were on their way to the ER. They showed up today 45 minutes late. They worked for a few hours and then told me they were going to the gas station. My husband called me shortly after and asked if they had left. I told them that they had and he said he received a text from them that our swing set is poorly engineered and that they weren't coming back from the gas station. They have left thousand of pieces of boards scattered all over our backyard. It has been nightmare!
Description of Work: We bought a swing set and hired them to assemble it.
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$425
Response from Handyman Tool Box
This report is inaccurate. First and for most this customer never once payed any money for services provided by us. Instead on slandering our company they need to address the manufactor of the product purchased. We have over three hundred satisfied custumers and it took one bad job to get a commet on here. We aided this customer with there missing product by inventoring what we didn't have after already assembing 4.5 hrs worth. We made a return trip to finish only to find more missing hardware, poorly milled wood and a few modifications that would need to be done. All of which would have been explained to the customer had they not used foul langauge and total disregard to our line of work. Our lawyer will be reviewing this claim because it is slander and I don't want the rest of you to consider this report when making a decision when looking for service work. We have tons of happy clients that will be willing to take your call for refrences. We recieved no payment for this job after two trips to their home and hours of work completed.
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Service Categories
Playgrounds,
Garage and Shed Building
FAQ
Handyman Tool Box is currently rated 1 overall out of 5.
Sunday: 9:00 AM - 5:00 PM
Monday: 9:00 AM - 5:00 PM
Tuesday: 9:00 AM - 5:00 PM
Wednesday: 9:00 AM - 5:00 PM
Thursday: 9:00 AM - 5:00 PM
Friday: 9:00 AM - 5:00 PM
Saturday: 9:00 AM - 5:00 PM
Handyman Tool Box accepts the following forms of payment: Check,PayPal
No, Handyman Tool Box does not offer free project estimates.
No, Handyman Tool Box does not offer eco-friendly accreditations.
No, Handyman Tool Box does not offer a senior discount.
No, Handyman Tool Box does not offer emergency services.
No, Handyman Tool Box does not offer warranties.
Handyman Tool Box offers the following services: Installation