I orginally called to get the carpets stretched. They told me, over the phone, that they would just move the furniture to one side and then to the other side of the room and then put the furniture back again. I called a 2nd time to add the cleaning. No one told me anything different over the phone. When they got to my house, they looked at my rooms (one room had 3 pieces of furniture in it) they said it was going to be an additional $50.00 due to the amount of furniture in the rooms (my other room has 4 pieces of furniture in it). They proceeded to pull out all the furniture of both rooms. Then they told me I could not go into the rooms for 10 hours! This was 5pm in the afternoon and I have a family that would be coming home soon to go to their rooms and put to bed. I had to go to a hotel unexpectedly! The next day (BTW, I am a lone house wife) I called the men again hoping they would fulfill what I was told over the phone that they would put the furniture back but they would do that for an additional $180.00! I was quoted $175.00 for the stretching in my first phone call. My second phone call I was quoted $185.00 for the stretching and $125.00 for the cleaning. In the end I spent over $350.00 plus a $245.00 hotel fee. That is a huge increase and I still had to move the furniture back by myself. I refused to pay more. Completely bummed out in Atlanta with bait and switch business and swindlers.
Description of Work: Came to stretch and clean my carpets in my two small rooms.
Rating Category
Rating out of 5
quality
4.0
value
2.0
professionalism
3.0
responsiveness
3.0
punctuality
4.0
$600
Response from Green Clean Fresh
At Green Clean Fresh, we recognize that satisfied customers are the backbone that supports every successful business. We approach every customer as if they were one of our own family members. We always express our respect, appreciation, and gratitude by providing professional, quality service. With our approach, it's no wonder we've developed such a loyal customer base throughout Georgia. Sorry for the misunderstanding.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
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Service Categories
Carpet Cleaning,
Oriental Rug Cleaning,
Floor Cleaning and Waxing,
Drapery Cleaning
FAQ
Green Clean Fresh is currently rated 2 overall out of 5.
Sunday: 8:00 AM - 5:00 PM
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
Saturday: Closed
Green Clean Fresh accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,PayPal,Visa
Yes, Green Clean Fresh offers free project estimates.
Yes, Green Clean Fresh offers eco-friendly accreditations.
No, Green Clean Fresh does not offer a senior discount.
Yes, Green Clean Fresh offers emergency services.
Yes, Green Clean Fresh offers warranties.
Green Clean Fresh offers the following services: Carpet & Upholstery Cleaning