GB Services

I had a new HVAC system and Hot Water tank installed in February 2020 with G-B Services. This January it was discovered that there was an issue with the system. I called Troy at G-B Services and he promptly called me back and then came out to evaluate the situation and realized there was an issue with the system installation and he stood behind his work and reputation and fixed what was wrong quickly and without a single charge to me. In today's world it is difficult to find a company that will stand by their work and promptly fix it at their expense.

Mark discovered several issues. Thermostat not working properly.

G.B. services came out immediately to assess after dealing with our home warranty company for over 3 weeks. Extremely satisfied with their responsiveness, detailed explanation and recommendation. Really appreciate Mark, Brandy and their team on how they service clients.

It was outstanding! One of the best I had since I moved here.

Wow. Wow. Wow. We are so glad we hired GB Services. Mark, the owner, was very accessible for questions when we were making initial decisions and even came to the house to work on one of the days. His crew, John and Wesley, were such nice people and very professional and competent. They worked hard at our house for several days. John was the one who redesigned our ductwork and ventilation system, and he treated us and our home like we were family. He is an HVAC artist. This really is no exaggeration — our new system is beautifully planned and installed. He takes pride in his workmanship and is a perfectionist. We are all missing them now that the project is done. Our home has had the new system for two days, and I cannot tell you the difference it has made. It’s like a different house. I don’t think that any of the other companies we talked with would have done half as good a job. We are thrilled.

The service provider was efficient and respectful

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Very well and signed up for their service contract thereafter

Though they say they serve Metro Atlanta, do not assume they will serve your neighborhood, they seem to be very selective.

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Great

The technician arrived actually right on the time that he had estimated. He quickly got to work and replaced a part on one of the radiators. He had originally recommended that 2 parts be replaced; however, upon disassembling the radiator, he found that only one part required replacement. This was a huge savings and I greatly appreciated his integrity. I asked that he look at another unscheduled repair and he got right to work on it. I believe this is a company that you can trust. If the technician is any indication of the company, this is a company with integrity, character, and excellence. Since the repairs on both units, I have not heard any of the sounds that once were coming from the radiators and I have had no leaks. Thank you for your prompt service and excellent workmanship John!!

I found GB Services in June of 2012 & have chosen them as my HVAC company from here on out.

They were very knowledgeable and fair with the cost. I chose them based on other reviews found and their work supported the excellent comments I found on various sites. They responded within a few hours of my request for service.

John was great and did a fantastic job of fully explaining and showing me the problems with my A/C. He was thorough and clear in his communication. Installation of the new unit went as advertised. Great service all-around!

If you are looking for and HVAC company - just go ahead and stop your search. I will never use another HVAC company ever again. Their workmanship really is that good. I was connected with GB Services by a good friend in the HVAC industry. He has grown up in the HVAC industry and when I planned on getting a new system installed he sent GB. He kew they would do great work and I must say that he was right. Everything about my experience was exceptional. There are a few qualities that make them great: Honesty - The GB Services team will shoot you straight. They'll assess your situation and tell you what you REALLY need not what will pad their accounts. They'll suggest options with the best pay back and those that are appropriate for your situation. They are truly genuine and gentlemen. Integrity - During the process they found a gas leak in my basement. It wasn't their work, but Mark came back to my house at 6:30 pm on a Friday night to make sure that the situation was addressed. It take integrity to put your customer and their safety first regardless of convenience. Pride - When they do their work you can rest assured knowing that they are going to do it right the first time. Not just "right", but "right" to the extreme. The ductwork and installation of all units was done with extreme care and planning. They took the time to really plan it out and ensure that airflow would be as close to perfect as possible. The installations are very clean and you can tell that they take pride in every step of the process. I'll be transitioning the service of all my Atlanta based properties to the GB Services team from here forward. Just use these guys - you won't regret it.

This company is wonderful! They got someone out within ninety minutes. John was polite and professional, and he diagnosed and fixed the problem within about twenty minutes. I will definitely use them again if needed and refer them to friends! Thank you, GB! Thank you, John!

Everything went well, but we chose another company for the job.

Mark saved the day by correcting another company's mistakes. He was very fair, did a competent job, and charged a reasonable price. Furthermore, he is technologically savvy and provided me with some money-saving advice instead of attempting to sell additional services.

They simplified and explained everything very well, and they were professional, too.

Everything went well. They responded promptly and did a thorough job.

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As a contractor, Mark has proven to be reliable, conscientious, and an absolute perfectionist. He calls when he says he will, shows up for the job on time and does outstanding work. Mark even provided service for us on a holiday. When he?s doing a project for us, we have peace of mind that the work will be done accurately and in a timely manner. We are extremely pleased with the work Mark has done and are very proud to tell others. Jess and Joshua Hastings

Because we were doing a major renovation it took a few months to get the house ready to have the new system installed. Throughout that time, though, Mark stayed in close contact with us to check in on progress and to figure out the optimum timing for purchasing the system from the vendor.Once we were ready to have the equipment installed and duct work ran, Mark had a crew (couple of other guys) come out and run the duct work in the attic. This was very hard work- working in Atlanta in an uninsulated attic in the middle of the summer. However, the guys were VERY fast to run the duct work and did a great job. We used flexible ducting, and they sized the ducts based on Mark's initial calculations and installed them so that there weren't any major bends that would affect air flow and they were secured with good quality hangers so they wouldn't shift around once installed. It was a while longer after the ducts were installed that the system could be turned on and started up (because of other work being done at the house, Mark recommended keeping the system off to minimize dust that would get pulled in.) At one point, once we were ready to activate the system for a test run, he came by the house and dropped off a gently used filter that we could install in the system to save our really high quality filter for once the construction dust had settled.We've been using the system for about a month now and have been extremely pleased with its performance. Mark has checked in on a couple of occasions to make sure that all was working OK and that we didn't have any questions. He was also extremely helpful in processing the rebates available through Carrier and Georgia Power.I have worked with a number of different contractors as a result of our home renovation and I can say that Mark / GB Services have been the most helpful, most professional, and most responsive contractor I've ever worked with. Whenever I had a question I knew that I could get in touch with him easily and that he would call or e-mail me back quickly. It's been a pleasure working with him on this project and we will definitely use him again once we are ready to install the downstairs HVAC system. I have already recommended him to my sister to get help with their A/C unit, and would definitely recommend Mark / GB Services to anyone else that is needing help with any of their HVAC needs.