Factory Direct Liners Inc

Very unpleasant experience. Like the other reviewers have said, the owner was rude and full of excuses, and the installers did a very lousy job. My major problems with them: 1. The liner was too tight, which will certainly impact the life-expectancy. 2. The installers did not prepare the floor well (just patched 1 or2 potholes). The whole time they spent on preparation was no more than 10 minutes. I was there and asked them to do more, but they simply refused and said it won't matter. The result is you can feel lots of debris after the liner installed, some are quite sharp. 3. The cost for replacing the whole wall foam was $225, and before we signed the contract they said no need to replace the whole and it's free to do patching. I would rather pay and have the whole wall foam replaced but they said they will see. Then on the installation day, they found it difficult to rip off the old one and decided it's easier to put the new one on the old one. But the wall foam they brought with them could only cover half of my pool wall. I asked them to get more but they were not willing to and said the other half was not bad. They also said it's considered to be patching and won't charge me anything. Well not a surprise, in the end the office charged me $225! I was not happy that only half of the wall foam was replaced, it's because the installers would not get more foam plus they offered free of charge so I accepted it. As I communicated with the office it was a terrible experience. I offered to pay half of the price but after many excuses (they tried to claim that my pool was too large so they had to charge more but my pool size is actually under the size they claimed), in the end, they offer to give me $50 store credit, which I would never use!

Extremely stressful experience. Took 9 weeks due to mistakes and lack of communication. Installer was unprofessional as was owner. While liner was finally complete, the experience was horrible and the owner was rude and full of excuses.

The job went good. Weather played a major part in delaying the work. I am happy with the finished product.

This company promised a liner install in my pool by July 4, which was about 2 months from when I first made contact with them. Not only did they not make the date, they were 9 days late and I missed out on being able to have my son's family of 5 on the 4th and the next week my daughter's family of 6 swim in my pool. They strung me along for the last two weeks promising that it was going to be the next day then the next. The work seems to be fair to good quality, but it took 5 days.

unknown

I have a very old pool that needed various repairs as well as a new liner. The representative from Factory Direct Liners came out to inspect and give me a quote and I was impressed from the get-go with his honesty because he gave me suggestions on how to save money rather than selling unnecessary services. I did have other company quotes for comparison but chose them because the company is family owned and they have been in business in Atlanta for many years. They have a beautiful selection of liners and everyone there is so nice and easy to work with - from the office workers to the guys in the field. They showed up when they were supposed to and completed each task to my satisfaction. Practically unheard of these days! It was very interesting to watch how they go about taking out the old liner and installing the new one. They have a system that worked 1,2,3 - I thought it was going to be a nighmare of a mess but they worked so quickly. The new liner looks fabulous and I feel like I have a brand new pool. I appreciated how neat they were during the whole process and they completed all the work on time which is also surprising these days! I also purchased a pool cover which I did not previously own so next Fall they will come out and winterize the pool and cover it for a nominal charge. I have been busy for years each Fall trying to keep the leaves out of the pool and should have purchased the cover a long time ago. They sell chemicals too so it is one-stop shopping for your pool. I can't say enough good things about the job they did and how incredible my pool looks. Can't wait to have a pool opening party and show off my 'new' old pool. It was a great value.

Factory direct liners came to my home and were very professional and involved my husband every step of the way. They allowed my husband to make choices on whether or not we wanted other repairs. While the pool liner was off although they thought the repairs were not urgent they still allowed us to make the decision on what was right for us! They also honored our coupon for $100 off even after it expired. Thank you, Factory Direct Liners-good job!

In May of this year, I called the company to let them know that the liner had completely faded. I had to call them for over 3 months. They asked that I take pictures of the problem, I submitted pictures to them twice and was told they were not good enough. They then sent an ex-employee, and friend who happened to be in the area, to my house to take pictures of the liner with his flip phone. In July, no one from the company had come out to our house, and there was no resolution. I called again and insisted that someone from the company out to look at it. In October the finally sent an actual employee out to the house, causing me to delay closing my pool. He, Brad, agreed that there is something not right with the liner. He also took pictures. Their final decision is that the liner fabric came from the manufacturer in Canada, and that company doesn't feel that they owe me a new liner. I explained I bought the liner from Factory Direct Liners, and there is no reason I should have to deal with the manufacturer they bought it from. I have even offered to pay for the labor to have a new liner put in, just not pay for the actual liner itself. I have owned this pool since 1982, I am not a beginner at pool maintenance. All I want is the same liner I have, and I will even pay to have it put in.