Estes Services - HVAC Plumbing & Electrical

excellent service...I was given a time of between 12pm & 5pm...I received a call at 12:15 within ten minutes service man was at my home...he was great very patient answered all questions went above and beyond with his service...was very impressed with his knowledge of my furnace and things I could do to make unit more energy efficient...recomend this company to anyone

They are hard working, honest people, and it was a pleasure to deal with them.

The person who came was trying to sell me a new system. He was responsive and punctual.

They were excellent. They came out quickly and in a short amount of time. They did the work very quickly and they were cheaper than they had actually estimated.

I have been using them for a while and have always been happy with them. I have a regular maintenance contract which is about $95 a year and another contract which I think is $145 a year where they change the filters and so forth. My experience with them has always been excellent. I work odd hours and therefore I leave my keys for them. They come over and take care of the maintenance. I have no problem with them being in my house when I am not there.

Called in morning and they said they would be there between 12-5. They Called before they came and they were actually running ahead of time and came at 11:30. Professional serviceman that quickly diagnosed and repaired the problem.

Excellent experience with this company. The serviceman was helpful and communicative. He explained what he had done and helped me address other issues I needed to consider while he was there. I will use them from now on.

My property was being sold and the buy requested a thorough service of the HVAC. The technician arrived on time, promptly serviced the unit, added freeon and provided a detailed receipt for the home buyer.

They were extremely knowledgeable during the sales process. It is a very complicated decision and they were the most knowledgeable technically. They proposed a system that actually met our needs. They zeroed in on what we needed and wanted. The installation and start up systems were incredible. In and out in one day. They sent someone out later to make sure everything was installed and running properly.

This is a 1950's home that had a central unit retrofitted, Subsequent renovations cut off a few of the returns and supplies. The equipment has fine, but the duct system was not sufficient to circulate air properly. They replaced part of the ducts and rebalanced the airflow. By changing airflow in a few rooms and adding several outlets and returns. Work was done promptly and well. They weren't the cheapest quote, but the proposed solution seemed to make more sense, and solved the problem. Completely satisfied with their service.

I discussed the repairs needed with a service manager, who described in various detail what would be done. After the work was completed, I called back to ask for an invoice describing completion of the items which had been mentioned, and was sent only a job description invoice with the words "Install Heil Coil." I asked again about drip pan and shut off pump triggered by overflow and was sent a package containing operating instructions, venting tables, installer's information manual, limited warranty document, and parts list, none of which seem to mention the details I had requested. At this point, I gave up.

There was no project since they never returned my calls.

They called in advance to let me know they were on the way and arrived shortly thereafter. The technician was very professional, friendly, and knowledgeable. I will definitely use them again!

In an effort to be fair and provide the whole picture, this is a follow-up to previous report. After the previous report on the original visit, I scheduled a visit with a salesman who was professional, thorough, and credible. My reasons for not continuing with Estes were mainly two: timing--the salesman was anticipating being unavailable for a few days; and the fact that another proposal included several code-related installation requirements that were not mentioned (although Estes did mention one or two). I maintain an overall rating of 'Fair', because this experience was in line with--but did not exceed--expectations. I raised professionalism rating to 'Good' because I received a personal note from the company owner expressing goodwill after my previous review. These factors don't change the facts of my initial impressions, however, and the summary of these two reviews comprise my whole assessment. In this report, I changed my 'would refer' response to 'Yes' because of the experience with the salesman and would qualify any referral according to my previous report.

Billy the service technician did an outstanding job. He answered all my questions and told me things about my system that I had not learned in the six years I have had it. I ended up purchasing an annual service contract from them.

I called at 11 am and was told a service person would be here between 12 and 5. He arrived at 2:45. I called because the evaporation unit was leaking all over my basement floor. I knew the drain was working because I checked it myself, so knew the problem was inside the unit. The tech didn't pay attention or didn't hear any of this as I explained it, or chose to go through diagnostic procedure regardless of explanation. (Unit was cooling fine, just flooding basement.) He looked for less than a minute inside the unit and suggested 'either the drain pan or evaporator coil is cracked', which I knew already. He did not investigate further to determine which or approximately where or to what extent. He did not offer price estimates on these repairs without prompting. He did not indicate interest or suggest options to repair; he instead, after about five minutes of diagnosis, recommended I replace the unit and charged $89 for the expert opinion and house call. (I was not previously notified that any visit would cost $89 minimum.) He then said he sent a text message to a salesperson who would contact me. "Today?" I asked (at about 3pm), being without functioning AC. "I don't know about today," he said. So, $89 to tell me I need a new unit and send a text to a salesman: what a racket. I asked if I could get the charge for his visit backed out of any new unit price (knowing full well the price will be jacked to compensate for it anyway.) He said, "Maybe half." Hard to get excited about $45 savings on what will likely be a $3500 bill. I received the sales call at 7:30pm and am glad the salesman called after hours. Whether he did so because of sensitivity to my being without AC, I do not know, but I'm glad to be moving the process along, in any case. I will submit a separate report on sales and installation, should it proceed.

When I called in my problem, Estes dispatched a repairman right away. I understood there would be a minimum service call fee, and agreed. The repairman arrived withing the hour, and I had my roommate explain the problem to him, and I signed a check in advance for his services, leaving out the amount. The repairman identified a plumbing pipe disconnection, near the A/C unit, as the source of the leak, and determined the ac unit to be functioning well. He charged me only the service call fee. Now, I can proceed to have the dry wall damage repaired.

They did high quality work. They cleaned up well after the job was finished. They were very professional. They did good work. They did a follow-up to make sure I was satisfied with the work. I've used them before and haven't had any problems with them.

It went very well. I very much appreciated the phone call I received to let me know the serviceman was on his way. The customer service department was extremely polite and went out of their way to help me make the appropriate arrangements.

I would say that I called three different companies off of Angie's List to have my unit replaced, and Estes was the most thorough and professional. I gave them the price of the competitor and they beat that price and were very thorough in their follow up.

They came in and did what they had to do. They always tell me what they are doing or how it's looking. They always leaves me with something in writing.

The experience was fine. They showed up when they said they were going to show up and they came back and took care of some problems that existed after they left.

I called and left messages three different times. I never got a call back.

We called Estes on Sunday morning, and they sent a service rep to fix the problem on Sunday afternoon. Cornell, our service rep, was friendly and professional. He confirmed that the AC had simply not been maintained properly and fixed the problem quickly by adding freon and cleaning the coils. We agreed to sign up for a one-year maintenance contract to avoid this problem in the future, and the $200 we paid for Cornell's visit includes that contract. Also, because the system is relatively new, Cornell indicated that we needed only the very basic maintenance contract and did not try to sell us any of the higher-priced ones.

I received and estimate over the phone and scheduled my appointment then. Their price is very fair and a flat rate which I liked. The worker showed up on time and worked diligently until the work was complete. He cleaned all the leaves and debris from the units, changed filters, and power washed the units, in addition to other activities involved in servicing a AC unit. They tried to sell us a maintenance agreement at the end but was not interested since my unit only need to be serviced every 2 years and it was more expensive to get the service agreement than to just get my unit serviced every 2 years.