Estes Services - HVAC Plumbing & Electrical

In terms of responsiveness, it was “A+”. They were quick in responding. The air conditioner was not working properly. I called them that morning and they were there that afternoon. I would use the services of Estes Heating & Air Conditioning Inc. again in the future.

The replaced AC system failed while it was still under warranty but Estes would not repiar it. He said that he had given us a discount at the time of purchasae and so he could not afford to make the repair without charging us. He also explained that the failed part, the compressor, was indeed still under the manufacturer's warranty so I could hire another AC person to obtain a free replacement part and then have him install it for a fee. Estes was a real old-fashioned money-is-everything kind of southern gentleman. NEVER TRUST ESTES.

Our technician was terrific. The office, however, leaves much to be desired in the area of customer service. We were given a timeframe of 12:00 noon-5:00pm for the repair. I had to take a vacation day in order to get this work completed. I hadn't heard anything from Estes by 5:00pm so I called to inquire where the technician was. At that point I was told "he is running late." I called again several times when the technician didn't arrive, and were subsequently told more than once that it "would be another 15-20 minutes." Finally, at 8:15 pm the technician arrived. At no point did anyone from their scheduling department call me to let me know they were having problems with the schedule. I understand we are in an excessive heat wave and they had emergency calls now, but if they had made a simple phone call to explain, this illwill could have been completely avoided. It seems as though their scheduling department has no regard for their employees workload, nor for the time of their customers.

We had a leak in our system. They responded promptly and explained the reasons behind the leak. Very informative folks!

They were great, on time and very professional. They did what they were supposed to do. I don't have anything bad to say about the person that came out. He explained the system to me quite thoroughly. He was very quick to clarify any questions I had for him. I will consider this company in the future.

Replaced broken low power wire -- $74/63 Preventive replacement of worn Single Pole Contactor. -- $213/181 Diagnostic fee - $129/109 Environmental/Safety Fe -- $10 Bought annual service agreement at $149 to gain $73 discount on this invoice of $426/353. Paid by credit card Invoice# 136182 Excellent service provided by a professional. I recommend using this company.

The technician, Michael, arrived on time for the scheduled appointment. He was professional, courteous, efficient and informative. He stated that the system was not cooling like he would prefer and recommended that an upgraded more efficient A/C unit be considered for the future.

Estes was quick to respond. The service tech, Hank Cox, was very polite and explained the issues with the heater effectively. He recommended that we get our heater replaced as it was over 30 years old and had some major issues going on. After reviewing the estimate and talking possible price for a new heater, I agreed. He said he would have a salesman call and later that day Leverne Jackson called. I met with Laverne and we discussed the situation. Leverne knew exactly what I was looking for and the next morning a crew arrived to remove the old heater and install the new one. Overall everyone was polite and professional. We are also happy with the price.

I have had good experiences with Estes in the past (including an A review that has been previously submitted), but this was a rare unpleasant experience. My experience began on a bad foot when I felt I was led to believe that we were being quoted prices for units that qualified for certain tax credits. After agreeing to the price under this assumption, I learned during the installation that the units did not qualify for the tax credits. This was disappointing, but nonetheless, we decided to keep the units after some discussion with the sales department about other pricing options. The most disturbing part of this experience was actually about a month after the installations when the gas needed to be shut off to our house by the gas company. While re-connecting the gas lines, a gas company inspector pointed out that an exhaust pipe had not been re-attached and he stated that this would cause carbon monoxide poisoning if not fixed. (Note: I have since spoken with Tommy Estes who informed me that even if this had occurred that the shut-off valve would have prevented anything like that from occurring. Regardless, Estes had not completed the installation and had not bothered to inform us that they had not completed it.) We contacted Estes who scheduled someone to come out to look at the units. That person suggested some changes to the vents and had to schedule another crew to come out to do the work. On their third visit of this (now over two months after the initial purchase and installation) they finally connected everything correctly. I will say this, about the experience - once we found the right person, they did more work than was included in the original scope of the job. Additionally since submitting this review (this is an revised review of the original that was taken from a phone call from Angie's List), Tommy Estes has called me several times to get to the bottom of what happened here which is a sign that they take their customer service concerns very seriously - something to be admired and respected. Everyone makes mistakes, and I am hopeful that this review is an anomaly and they go back to the great service that I have received from them over the years.

Outstanding! The crew arrived on time, discussed with me the various ways it could be installed, were considerate in making cosmetic changes, did an excellent installation, gave me a thorough briefing on its operation, and were finished by early afternoon. Estes gave me the best sales presentation and price. They'll be my first call next time.

I have a yearly contract with them. I cannot recommend them highly enough. They are prompt. They come out when I call them. They come out on weekends, if I have an emergency. They come on time and their work is excellent. I have used them exclusively for 20 years. Their price is probably higher than other companies, but their service is worth it. I will use them in the future, too.

They didn't even look at the second air conditioning unit. The issue was addressed but I do not know what they did. They were on time though.

I just didn't trust them and felt like they were just trying to up sell me without really taking the time to diagnose. They charged me for the repair call, but didn't repair anything, nor was the repairman concerned about the fact that I had no air conditioning upstairs and it was 85 degrees outside. The other company I ended up using, took the time at their own initiative, to give me temporary service until I could make my decision as to whom to use, and get it replaced. They treated me like a person, rather than a "number" and they didn't charge me for a service call. They just did this because they knew what they were doing and cared. Needless to say, I went with the other company and wouldn't use Estes again. I did feel comfortable with the Estes salesman, but he wouldn't have been the one to install or maintain the system,so I didn't want to take the chance with the unknown.Last year, I had a small mold issue and this same Estes repairman suggested a treatment that thank heavens I didn't do as I later found out it would have taken a small mold issue and blown mold throughout my home and potentially caused a huge mold issue which would have been dangerous and very costly to fix--this was confirmed by a highly rated mold prevention company.

Went very well. They called ahead, he was clean, professional and showed me everything regarding the filter and float switch. Left old float switch with me. So far, I feel really glad I did research through Angie's list and have switched to Estes. Though he did tell me about a whole house comfort test that they can do, he didn't hit me over the head with a heavy sales pitch. I was really happy the filter replacement was so much cheaper than we had been paying. I inquired re the Media Merv that had been sold to me the last couple times ($170), and he said we definitely did not need to go up to that level. Update a week later: Wildlife service came and did complete review, found no evidence of recent rodent activity, no chew marks on old float switch, several untouched traps containing old peanut butter, non entry points. I wasn't sure what to think about Jose telling me rodents eat styrofoam from old float switch. Laurie called from office a couple days ago as a follow-up (which my old service never did). I told her my story. She called a supervisor, and called me back a few hrs. later, saying they would send me a refund check of $20, even though Glen (I think was his name) said rodents do eat float switches. Still am unsure about the float-switch, but both my husband and I are happy with where things stand at present and I would not mark them down.

AC stopped working after power outage during storm. Estes offered diagnostic service call next day.... on a Saturday.... of a holiday weekend... at no extra charge! Service associate Peter was highly skilled and extremely polite. He quickly assessed and diagnosed; then he efficiently replaced the capacitor on the compressor and confirmed proper function in under an hour. Payment processing (via credit card) was instantaneous. He provided us with an overall impression of our general HVAC health and offered some tips for prolonging the life. Excellent experience!

I called a few companies and Estes was the first one that offered emergency service. The technician called and said he had several people in front of me, but would get to me if I still wanted him to (saying it might be in the middle of the night). We agreed he would call back around 9:00 pm and give me a better idea of the time. He said he could be at my house by 10:15 pm and he was. Ray was extremely professional, explained everything clearly and checked out several things. He also changed filters in both furnaces since I had new filters. I was so pleased with the service that I purchased a service agreement--something I had been planning to do anyway, but had not settled on a company. The after-hours fee was $50 which I thought extremely reasonable since it was a Sunday night and I was not an existing customer.

All in all, a great experience. I would not hesitate to use Estes again!

I had actually scheduled the appointment for June 11 but received a call from Estes on June 5 saying that they were in my area on a service call and would I prefer to have the work done now. Since that worked fine for me, I agreed and the tech showed up a few hours later. I was very satisfied with the experience. I had halfway expected them to try and sell me on a new system for the house but they said everything was fine with the old one for now. They did suggest a surge protector and float cutoff which I declined at this time.

I was most pleased with Estes' service staff, who did a maintenance and inspection on my old system first, and then with their salesman, LaVerne Jackson, who provided significant information to me regarding the purchase of a new, upgraded A/C system. They also had the best price on a quality, name brand system of the three companies I consulted. I was also extremely pleased with the young men who came out and installed the system. They were polite, friendly, professional and very helpful. I also contracted with Estes for bi-annual maintenance servicing of my system. I am most pleased with the service I received from Estes, and I will use them in the future.

Estes made sure I was completely satisfied.

They were on the expensive side, but in this instance it was worth it. Terrific service during installations, terrific follow-up for maintenance. For the first year after installation they'd come out to run a check-up and change filters (I think we paid extra for that, or maybe it was included, I don't remember). They'd call me to schedule a good time, and would always leave an extra filter, and the technician was always friendly and professional. We have had absolutely no problems whatsoever with any of the systems they installed. We are moving to another house this month, and will probably need a new HVAC on that one, we will definitely use Estes again.

Actually was serviced by one of the Estes family. Wasn't there to witness the work, but did speak to the individual. He explained what he did, and a few recommendations on items to repair / replace before they break. Cost for the annual contract was reasonable, based on calls made to several other highly rated Angie's List contractors. Systems continue to work fine to this day. Looking forward to the fall tune-up on our furnaces.

I selected Estes, in part, because of their Angie's List ranking and I did not regret it. They were courteous, prompt, professional, and responsive. I would happily do business with them again and was very satisfied with their work. I had been previously told by another HVAC business that I should have my furnace and AC replaced at a cost of about $6,500 with the estimated cost for AC replacement alone at $4,000+.

Screened for top-rated contractors and decided on 4 to get quotes on multiple brands(Carrier, Lennox, Trane, etc.). While all four contractors were responsive and impressive, Leverne Jackson did a thorough and professional job in providing the best overall value for upgrading our system.

Very disgusted with their business practice. Did not even offer to apply the $79 towards repair.