Empire Today®

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They have very high quality of material. They were very polite and timely. I am very happy with the work that they did it look very nice. You can not even tell it is laminate it looks so much like slate. I like the fact they do what they say they are going to, and they provide excellent service! I am pleased with me experience with Empire and the excellent service they provided me. They didn't have any problems doing the work, and were helpful when I chose what I wanted for my flooring.

The product was misrepresented. They said there was a five day water warranty but there wasnt. I was overcharged for the product. The installers were perfect though.

Sales staff was quick and responsive, salesman visited within 2 days. Was pleasant and knowledgeable, but was unable or unwilling to address my questions, about the difference between different kinds of hardwood flooring. I had done some research, he did not address my specific concerns. His approach was reasonably low-key, but unwilling to negotiate any details. Empire Direct called with a computer calling system several times a day for 3 or 4 days, very annoying. Found a reputable company, that quoted several thousand dollars less, for better quality flooring, and much more personal service.

The initial MSRP of the carpet was told to me to be $2680, but I could get it at $1815. After some negotiation, the price was reduced to $1650. He had to call in his manager to see if it could be lower because, apparently, if they had the carpet in stock, he could give me a better price to "keep his crews busy." The price he then gave me was $1456 which "included everything" including moving the beds and all furniture as well as placing down padding. I asked if I could have the carpet replaced in a few months from today and he said he couldn't give me the $1456 price for then. I told him for $1400 he would have a deal. The guys showed up earlier than they were supposed to (the called at 6:30am instead of 8ish) and wouldn't move the beds b/c they'd have to charge more. They did a great job. I called the sales guy back and he said they were supposed to move the beds but he couldn't do anything. After contacting Cust Svc, I was refunded $100 for moving the beds myself. Overall pleased!

The installers were absolutely excellent but the salesperson came on a little strong. I would have liked them to have left a sample of the carpet I chose after choosing it.

Empire is a great company to use but I wish that they didn t have such pushy salesmen come out before they begin their work. We don t like to be pressured but honestly the quality of the work and the responsiveness of their servicemen are unparalleled. We loved the way our new carpets look and are glad we used Empire for this.

The salesman was prompt and knowledgable. The first crew was on time, but only one guy spoke English at all and that was poor. We had specifically spoken with the salesman about the number and location of the seams. The installers had four seams in the hall alone, it looked like they tried to piece it together with scraps. The seam in the living room was in the worst possible place. The local supervisor came out and immediately commented on the ''bad job'' and offered to send a new crew to replace carpeting. The new crew came promptly, did an excellent installation, but brought the wrong carpet, it did not match the stairs (it was one shade darker). The crew came out the third time and replaced the stair carpeting to match the hall and living room. Empire refunded us $200 for the hassle. We were very satisfied with the response.

I didn't order the work. I did not trust them.

Good Overall. Salesman was a little pushy, wanted to know right then if the estimate was good and when they could schedule the crew to come out next day.

They came out the day after I called with samples and measured to give me an estimate. They were several hundred dollars higher than another quote I had received and when I mentioned this they met the other quote. The installers came a few days later (they would have come the next day but I requested a later date). The installers were on time and did a great job with the carpet installation, but I did notice two scratches on my furniture after the installers left. The carpet looks really good.

A salesman came out on 10/3, I signed an agreement for the product and was told that someone would be out the following week to do a final measurement and installation would happen shortly after. As of 10/19 I have not heard from anyone. I called and they said someone would get back to me. So much for next day service.

Excellant workmanship, very polite, well groomed, cleaned and swept after finished.

Company never called back to schedule an appointment.

The salesman said that they have their ''own crews'', and the TV ad shows guys in uniforms. This crew was most definitely independent contractors. Very nice guys, hardworking, but their English was very limited and we struggled to communicate. They were very noisy and scattered things all over the parking lot and sidewalk. They did clean up after themselves when the job was completed. Part of the job was not completed to my satisfaction, but a supervisor returned my phone call promptly and the issue was handled.

Apparently they are not customer service oriented.

I scheduled two appointments for an in-home visit and they broke both of them. Although they did call before the 2 hour window expired, I had twice rearranged my schedule to accommodate their visit. That they couldn't make a sales appointment, left me with little confidence that they would install carpet in a timely manner.

I HAD TO RESCHEDULE BECAUSE THERE WAS A DISCONNECT BETWEEN DISPATCH AND THE SERVICE TECH THE FIRST TIME. THE SECOND TIME NO ONE SHOWED UP OR CALLED! I TOOK TIME OFF WORK TO MEET THE SCHEDULED APPOINTMENT AND THEY DID NOT EVEN GIVE A COURTESY CALL TO SAY THEY WERE NOT GOING TO MAKE IT. THEN, WHEN I CALLED THEIR SERVICE DEPARTMENT, THEY COULDN'T GET IN TOUCH WITH THE SERVICE TECH!!!! WHAT KIND OF BUSINESS DO THESE PEOPLE GET WITH SUCH TERRIBLE CUSTOMER SERVICE? MIND YOU, THIS WAS ONLY FOR AN ESTIMATE. GOOD GRIEF.