Downs Safe & Lock Company

They were outstanding I would highly recommend them and use them again.

The dispatched who I spoke with "Krystal" had a very bad attitude to begin with. I was able to make an appointment for a technician to come out between 12-4pm. After waiting three hours the technician called to say that he was in Roswell and wouldn't be able to make it until much later. When I called the dispatcher she did not apologize and acknowledge her mistake. She did schedule another tech to come out. When I requested to speak with the Manager I spoke to "John". When I expressed my disappointment about the company he did not apologize or even acknowledge the mix up. He simply said a technician was on the way. I then spoke to the owner of the company "Calvin". Who similarly had an I don't care attitude. No one apologized or admitted what a frustrating screwup they made. I ultimately told them I was going with a different company. If you want a company that doesn't care about you as a customer or your time I would recommend them. If not you should find a different company.

I went out to front yard in my pajamas to put recycle bine for pick up before 8:00 AM . The glass/ screen front door locked leaving me outside with no way to get in. I called Angie's list Phyllis Weaver was my customer service person. I had no way to pay because my purse and was inside and my car was locked. Phyllis got a rare exception from the supervisor that I could get a locksmith through Angie's list before paying for membership. Phyllis called a couple of the top rated vendors and found one that could come. When I called Downs Lock said that I would have to have proof of residency, something with my name and address. I explained that I was locked out of the house and the car and couldn't access any proof. A neighbor was standing me and vouched for who I was. That was not enough. They had a policy of not going getting a house unlocked without proof of ownership. It was frustrating. Finally I went through my recycle bin out front and found one piece of paper which identified me with name and address. It was a renewal form for Allure Magazine. I honestly don't know what else I could have done if that one piece of paper wasn't in the bin. Once the locksmith came everything went very smoothly that is why I gave a high score for the service. As soon as I got to my debit card in my purse I called Angie's list and paid for a membership. The customer service that Angie's list provided was outstanding.

Once provider quoted items they were 35% higher priced than 2 other Angie List providers. When I mentioned this to Josh, he said responsiveness cost, and they wouldn't discuss reducing their margins. On top of this, they declined to perform additional work for me. So buyer beware, if you challenge pricing they may not serve you too.

Jeff was prompt and professional. Called 30 minutes before and arrived on time for an appointment that I scheduled the day before. Completed the job in the amount of time they predicted. I would recommend them.

They gave me several options, with all the details and information. Once I made up my mind I called them, and they came and installed it within a week. They are also very knowledgeable about safes, and very nice. I don't have anything bad to say.

I sent this provider numerous messages to contact to schedule. No responses.

The locksmith that came out did a great job - fixed our lock in about 15 minutes and since we had a 30 minute window for our service started servicing the door and our other lock which had become pretty sticky. He was very pleasant and professional. Highly recommended.

Booking the service with Downs was easy. I made one call and they scheduled the service when I wanted it. The technician called before he left his previous job to let me know he was on the way and give approximate time. The technician was extremely courteous. i explained that I had 11 locks but that there were two different keys for these and I was not certain which ones were different. He worked through each room and confirmed that I would need two different keys. He made the keys and tested each one. The locks are old and a little bit touchy so he showed me how to lock and unlock to avoid issues. This was a great experience and I highly recommend Downs Safe and Lock

I called and someone was able to come out to our house the same day. He was on time (within the window provided) and courteous and professional. He rekeyed some locks (including the screen door) quickly with no issues. He also discussed with me some options for locking various interior doors with antique door knobs that didn't require installing deadbolts.

Went very well. Smooth and professional.

We had an old Yale commercial lock on the front door of the 1920s house we just bought. A previous locksmith said he couldn't rekey it for us. This company came to the rescue. They fixed the lock but were able to leave the lovely old hardware in place. Cut several keys for us on site and installed another deadbolt for us. Very clean, very efficient and completely excellent customer service. We had been using a number of service people as we got our new house in order and had experienced plenty who did lousy jobs, overcharged or were not careful with their work. Downs Safe and Lock were a bright spot. Highly recommend.

Great experience. Jeff was on time, fixed our problem, and was happy to do a couple of rekeys that we had been waiting to get done. Price was clear, no surprises, no upselling.

They were very responsive and timely getting me an appointment the same day. The technician took time to make sure the job was done well.

I was able to get an appointment quickly. The provider showed up on time. He worked quickly and was knowledgable. He answered all my questions, was professional, and personable at all times. I'm having them come back to take care of a problem with another lock caused by another contractor.

I cannot recommend Downs enough. I have been through several questionable locksmiths, paid far too much money, and have been sold defective and inadequate merchandise in the past. Now that I have worked with Downs, I have found my locksmith. The technician was prompt, called ahead of arrival to confirm my location, worked quickly, offered good recommendations, and even adjusted a deadbolt lock for no extra charge. Incredible job all around and I don't expect to have any problems going forward. As I mentioned above, Atlanta has a lot of unqualified and dishonest locksmiths offering bargain rates -- DON'T BE FOOLED. Downs is not the cheapest per visit, but when you consider the fact that they will do it right the first time, you will save a great deal of money in the end. Kudos, Downs, for bringing true professionalism to your field!

I wasn't home when the technician arrived but he waited 20 minutes for me to get home. He assessed the job and gave me a reasonable quote. He completed the job in a timely fashion. I was very satisfied with the scheduling, quote given and the work performed.

very professional and prompt service!

Very professional, on time, and he came in a company van. The lady I spoke with was very professional as well.

Don't mess with the big box on this one. With this small item of having keys made, I decided I'd call these people for anything about locks. After having trouble with several keys for different doors, I remembered there was another option and went to them. The new keys worked like butter!~

They made the copies on time and at the quoted price. But I love this company, and here is why. This is one of those companies that feels like it has been around forever and that has been doing great work for decades. The employees were appealing, the products were interesting, the display area was interesting. I ended up buying a few extra products that I didn't even know existed (door frame reinforcer.) This is a great locksmith, and I very highly recommend them.

They were fantastic! They returned my call promptly and we scheduled a convenient time for me. When it is the front door lock that is broken, you need someone to come quickly and they did. They completely understood and did not take advantage of my situation. The guy came out and installed my new lock and hardware with no problem. The experience was excellent.

answered promply, showed up on time and did above

It went well except for a longer than estimated wait to get the new hardware from their suppliers. The instalation was well done in a timely manner once the new hardware was in hand.

Tyler let me know what was going on with scheduling. Steve was punctual, professional, and nice to my dogs. Would definitely use Downs again for security needs without reservation. Thanks, Angie's List!