CertaPro Painters® of Atlanta

As repeat customers, we recently had our deck and outside wood stained by CertaPro, and unfortunately, the results were not what we expected. The quality of the work was below our standards, and we are quite disappointed with the outcome. They first talked us out of the proper stain, but even after we agreed to move forward, the quality of the job was pretty bad. To make matters worse, a representative came out, took pictures, agreed it was not a quality job, and told us in person and via text they wanted to make it right. Well, he lied and ghosted us. It’s been over two months. We believe in transparency and want to share our experience to help others make informed decisions.

I had certapro paint the exterior of my home and it was a terrible experience. Certapro does not have any painters on staff and subcontract to random small painters who aren't good enough to have their own customer base. For my project they subcontracted to Alex Ruiz Painting. Alex told me that Certapro charged me almost double what the work was actually worth. First bad thing: certapro charged me a $500 lead paint containment fee, but then the paint subcontractor didn't follow any special protocol and used a leaf blower to blow the lead paint chips all over my yard! Super annoying even if the paint wasn't lead-based! I had to repeatedly ask them to clean up after themselves. They half assed the cleanup multiple times. I asked for the containment fee to be removed from my bill. They wouldn't give any discount until I contacted someone higher up in the company, and even then it was only a partial refund. There are still tiny paint chips in the yard. Secondly, the trim was supposed to be painted white but they painted it cream. After I pointed out the error they repainted it but it added a day to the project. The result was a rush job so there were flecks of white paint everywhere. Part of the job was to replace a short section of rotten wood in an exterior door frame. The Certapro salesmen told me that they had good carpenters on staff that could do it. Turns out it was just one of the painters, and he repaired it with a piece of scrap wood he found in the trash. When I complained about the shoddy craftsmanship and how bad it looked, they used spackle to smooth over the low quality wood. It looks bad to this day. Finally, the painters broke my spigot while they were pressure washing the house. Instead of getting a certified plumber, one of the painters "fixed it". A few days later, the improperly repaired pipe became detached from the joint and nearly flooded my crawlspace. A plumbing company had to come out to fix it — the plumber said the painter has used two different types of pipe that can't be bonded together, which is why the joint failed. In summary: I will never use certapro again. They overcharge and then cut corners at every opportunity and require a ton of handholding to ensure anything gets done properly. Instead I'll find a painting company that has painters on staff.

Went really well. Customer service was up to the quality of the job as well. When we had a couple needed touch ups they were on top of it and the whole process went very well.

The Historic DeKalb Courthouse is a very special old building and it demands a high level of skill and historic sensitivity. CertaPro's team is always up to the task. When we started working with CertaPro, the building hadn't been painted in 25+ years and several spaces were in pretty bad shape. From start to finish, they consistently exceeded our expectations. The quoting process is very fast, accurate, and fair. Jeremy is super knowledgeable, efficient, and professional. The scheduling and billing process is also a breeze. Manuel and the other painters are highly skilled and respectful. They always do an amazing job! After completing three major jobs with CertaPro Atlanta, I wouldn't dream of ever hiring anyone else. They really are that good.

Everything went well. The initial meeting for the quote went well, and I was given a detailed itemized cost estimate so we could figure out exactly what we wanted to do. The sales associate was on time, and very friendly and helpful. The painters started just a few days later, and did a great job. We were very pleased. A few days later we noticed a minor issue with the carport poles. We sent Certapro an email about it and they were very responsive and took care of it very quickly. Throughout the entire process, and even afterwards, everyone we worked with seemed to take pride in doing a good job and making sure we were 100% satisfied. We will certainly use them again in the future when we need any painting done.

CertaPro Atlanta was great to work with and we would definitely use them again. They painted our entire exterior and trim and did an absolutely flawless job. They were very responsive, punctual and professional from beginning to end. The guys were so patient during the paint color selection process and let us try several before settling on the perfect one. They were very tidy during the process and cleaned up every thing afterwards. They went the extra mile with the prep, pressure washing our screened porch for an extra spruce-up. Everything looks great!

CertaPro painted the exterior of our home in 2014. The paint looked great. After two and a half years, paint had peeled in some places. We contacted Jeremy and his team, based on the warranty provided in the contract. Although the warranty period had run, Jeremy personally visited our home and agreed that the paint had not performed as it should and that CertaPro would repair the paint pursuant to the warranty. He and his team got about repairing the paint within days. His team pressure washed and scraped the peeling paint, and then repainted the peeled areas with a superior paint that matched the color. We are in the process of selling our home, so CertaPro's prompt response and outstanding customer service was tremendously helpful and appreciated.

It was a nightmare. CertaPro did not manage their contractor and most of the time the contractor didn't manage his own people. They did not prep properly and painted over peeling paint, mildew and cobwebs. The paint was peeling off the house the day after they left where they did not scrape or sand. They splashed one color on the color next to it in over in dozens of instances. They left debris all around the house. They took 3 times longer than they said they would. I will have to hire someone else and start over.

From start to finish the entire experience was wonderful. I was contacted electronically less than 8 hours after I sent a message through Angie's List and arranged an appointment for an estimate the next day. The Certopro representative Miguel was timely, reviewed all of our needs and prepared an estimate during our meeting. We scheduled a time for the work to be done. When an earlier time came available we were contacted and began the work the same week. Despite the cold the three person painting crew, arrived promptly each day, worked diligently, kept us informed of the progress and were able to complete the full job in 4 days. It was a wonderful experience throughout and I recommend them without any reservations.

We had recently bought a house and wanted to paint several rooms before we moved in. Certapro worked with our a very short timeline and even provided a color consultant to help us choose our colors (which we love!). We had a few points of contact at the company and everyone was very courteous and professional. The crew that painted our house was phenomenal -- they were fast, efficient and their painting was impeccable. They also were very neat and did an excellent job cleaning up. We couldn't be happier with the job that they did and we'd use them again in the future without hesitation.

The quality of the work was good. There was some minor paint splattering on the front of the house, but the painter found some of the paint used a number of years ago to paint the house and used this to touch up the splatters. The painter also touched up details on the front porch to create well done job. Painters tended to show up about an hour later than promised, but not a significant delay. Getting the work performed did take some effort. I signed the contract on February 18. After receiving contact information for the scheduling of the job the same day I heard nothing further. On Friday, March 6, I sent an e-mail inquiring about the status of the job, while indicating there was no rush. The scheduler called the following week while I was unavailable. I returned his call, and got a voice mail. I left a voice mail asking to be contacted to schedule the job. A week later, after receiving no reply to my voice-mail, I sent an e-mail on 3/18 and after an e-mail exchange we finally set a date of 3/30. I heard nothing further after 3/18. Since the date had been tentative, I finally sent an e-mail on 3/28 asking if they would be coming on 3/30 and received a confirmation that day. The individual doing the actual work called me on the following day (Sunday 3/29) saying they would arrive between 8 and 9 on Monday. Given the bad weather on 3/30 I was not surprised when no one came and I was eventually contacted in the afternoon to 4/2. When the painters arrived they did not seem entirely clear on the work to be done, but this was clarified by consulting the contract/estimate and a phone call. The initial round of work was completed on 4/2, bad weather and my work schedule delayed further work until 4/4. I spent the day at home since the painter indicated he might be able to complete the job that day. However, another job occupied him for the day and the job was finally completed on 4/5. On 4/7 I called the office to arrange payment, since I had not been contacted to do do so. Overall, mixed feelings--the job was done well; however, communication was a bit slow and unclear.

Every step was well coordinated to detail. The team was exceptional and very detail. This includes the onsite supervisor,s carpenters, the stucco guys, and gutter crew. Communication was key throughout the project. Pricing was great and most add on/incremental cost were approved after estimates were provided. With such a large project I recommend creating a very detail Request for Proposal outlining every critical detail for the project. It helped with pricing, timeline, warranties specification, insurance, managing sub-contractor, etc. Overall everyone is very pleased with the work Jeremy's team (CertaPro) did for us and we will definitely be using them again.

As an update, we were initially PROMISED by Mr. Rhett that, if the paint peeled within the warranty period (which it did), that the warranty would apply, and the peeling sections would be repainted. He assured us that the products he was recommending were the correct ones for our situation and would not peel. He was wrong. There was a more expensive primer that should have been used. Had it been used, I don't think the paint would have peeled. Only after we posted a negative review on Angie's List, did Mr. Rhett offer to honor the warranty and have the peeling areas repainted at no additional expense to us. The painter that he sent was the person who told us about the better primer. We are pleased with the resulting paint job, and, so far, it is showing no signs of peeling. Personally, I think Mr. Rhett is a very nice man. He was well compensated for this project. Had he simply agreed to honor the warranty without our having to resort to Angie's List, we would have given him a glowing review.

They were on time. Protected the carpeting and furnishings. They fixed holes in the walls and prepped before painting, the rooms look fabulous, like new. They did however rinse brushes in the common courtyard area which left a white trace for a week or so. Next time I would ask that they clean-up in the back.

The job was done fantastically, very professional. We couldn't have been more pleased.

They were excellent and professional. I got several bids and picked this one because they were honest, professional, and very knowledgeable of the laws, my neighborhood, and requirements. Their cost was very fair and competitive and I would recommend them.

The finished job looked excellent. Woodworking is one of my hobbies so I watched Sean while he was doing the installation. He was very accurate with the cuts and fitting the pieces during the installation. All along both Sean and Taylor were very professional. They arrived on time and stayed late to finish the job that very same day instead of the following day as scheduled. They left the place nice and clean.

The provider primed and painted my interior walls in a timely fashion. He was very responsive especially when I needed a painter in a hurry. My wife and I were very pleased with the work done at a fair price. I would most definitely recommend CertaPro. CertaPro showed up on time, organized, understood our time frame, did a thorough estimate at a fair price, and performed the job we had asked to our standards. We were very pleased how the walls looked after they were completed. Communication was used through phone contact and text messages.

The job was well done. I would hire Certa Pro again

Professional job. Followed up on ALL concerns of homeowners. Made sure it was right before they were done. Came back to finish up some very minor things months after.

He spent several hours inspecting the exteriors, asking questions and working on his computer to work up the quote. The estimate was very specific, breaking down each part of the job ( there was some repair involved). The young man was prompt, courteous and thorough. Of the 4 estimates I got Certa Pro was the highest and I chose another provider with whom I was quite satisfied. I got a follow up phone call from the company asking about my experience and why I had not chosen them. The phone call was not defensive in any way... they seemed genuinely interested in what they could do differently. I will definitely call them for an estimate when I have the interior painted next year.

Repair and paint Dormers,as well as,wooden trim that had rotted.

It went very well. Ashford, who came out for the initial estimate, was well versed in the best approach for each room; each room had different needs in terms of existing paint color, condition of walls and trims, and each room needed different things; some were main walls only, some were walls and trim, one was walls, trim and ceiling. His quote was very detailed and covered all the necessary steps by room for the paint crew. I was busy with work, and asked for the interior designer they work with to come out and give me some ideas. She went off the existing bed and curtains in one room, and I let her choose the colors for the guest bed and bath. Christina's color selections worked out beautifully, they complement the existing colors in the house really well while giving each room and its bathroom some character. We ended up with 7 different colors (or shades) for all the spaces, and Christina took care of matching up each color to the right room/area in the work order, so there were no mixups. The 2 man crew (Miguel and Jesus) arrived Monday morning around 8:30 as indicated and put in 3 very long days to get it done. They were very efficient with the sequence of work; one or two rooms would be drying from spackle, primer or paint while they worked on the other spaces. They took care of my furniture, fixtures and wall hangings. The only small issue was a quarter sized area of overspray above the door jamb in the living area. When they were sealing the trim, the white spray sealer overshot - with 3 skylights in the room it was impossible to see until later in the afternoon (after it had dried). They asked if I had any matching paint so they could fix it, but I could not find the can for the life of me. I'll take care of it when I find the can. 2 people followed up on the work, one by phone, and one who came out to the house to check on the work. End to end, a very well done job that came in underneath the other quotes I received, and was done in the timeline I needed (before out of town guests arrived).

We got 3 bids to paint the exterior of eleven (11) 5-story stucco townhomes... a $55,000+ job. CertaPro's bid was in the lower-middle of the price range and as a result was not initially awarded the contract (BIG mistake on our part). The board made the selection purely on price. The contractor selected (Allsouth) did an extremely sloppy job, applied the paint in sweeping motions that left inconsistent coverage, strung out a 6-week job to over 4 months, and then broke the contract when it came to the most difficult phase of the project due to lack of technical skills to maneuver an 80' cherry-picker (boom), thus leaving us in a major lurch!!! We awarded CertaPro (Jeremy Rhett) the contract to finish the job and correct the Allsouth mistakes (which numbered quite a few). Not only did CertaPro finish the job and correct the previous contractor's mistakes, CertaPro did a far superior job and application of paint and was far more professional. The community and homeowners were extremely pleased with the results CertaPro delivered. As a result of the great work they did for us last year, CertaPro was awarded the contract to repaint our community driveway. That work is scheduled to begin in the next 2 weeks. I highly recommend CertaPro!

The experience did not go well but the end result was good. We got quotes from at least 3 other contractors. What made us decide to go with CertaPro was the fact that our neighbor right next door used them and their house looks great, but most of all it only took them about a week to complete their job. They had so many workers on their home (and detached garaged) it look like ants all over their home. Not our case!!! The job started 6/22/13 and was completed 7/24/13. Most of the time, there were only 2 or maybe 3 workers on the job at one time, many days just one. They were to start at 8:30 a.m. and leave at 4:00p.m.. Over this lengthy process, I can't say that schedule was executed more that 4 or 5 times. The first crew (chief) came up with many excused not to show up or leave early. Now I will say, this has been a very rainy season, but this excuse of the possibility of rain was used to leave our house sitting for days in the sun unattended. The conflict of requesting service became a true pain. The owner Jeremy, could only do so much, since his crews are sub-contracted out. Jeremy did his best to get them going and even at one point, had another crew come out and knock-out the garage in one day. They came and did not leave until it was done. Once frustration starts to settle in, even if conditions are out of anyone's control, i.e. the weather, all that follows is negativity because it could have been handled better. Larger crew from the start; better communication between owner and crew; and better communication with crew as to what is going to get done on that day and timeline. I will say that Jeremy did compensate but throwing in additional ceiling painting on front porches at no extra charge, and bring in the final 'guy' (3rd) to finish up the job. It got off to a bad start, escalated but finally got completed and we get many compliments on the nice job done (mostly the paint color :) I will say, we are pleased with end result but will not use them in the future.