About us
Bertolli Floors is a family owned flooring company who has proudly served Atlanta since 2003. Offering installation and sales of a variety of flooring products for both residential and commercial. Dustless hardwood refinishing. We provide free in-home estimate! See hundreds of floor samples in the comfort and lighting of your own home, at no cost to you!
Business highlights
Eco Friendly
Family owned & operated
22 years of experience
Services we offer
We sell and install hardwood, laminate, tile, luxury vinyl plank, carpet and more. Dustless hardwood refinishing. Free in-home consultation.
Amenities
Eco Friendly Accreditations
Yes
Free Estimates
Yes
Warranties
Yes
Senior Discount
3%
Accepted Payment Methods
- American Express
- Check
- Visa
- Discover
- MasterCard
Our recent projects
- 44
Assorted photos uploaded by Bertolli Floors
Reviews
4.7214 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 87% | ||
| 6% | ||
| 1% | ||
| 4% | ||
| 2% |
Filter reviews by service
Showing 76-100 of 214 reviews
Susan L.
Nov 2015
Hardwood Flooring Service, Flooring
No work was done (my error) -- see previous question.
Response from Bertolli Floors
"We appreciate you taking the time to write this review. Please let us know if we can be of service in the near future."
Blair M.
Nov 2015
Hardwood Flooring Service, Flooring + 2 more
Bruno, in sales, was incredible before and during the overall process. He knows his products, knows how to listen and understand your needs, suggest products and colors and promptly provides an estimate. Any issues, he took the call, and resolved them quickly, to our satisfaction.
Today, the floors look incredible, the product quality is excellent, we are very pleased with the end result. It was done on time, at the agreed to price.
My rating of "B" is due to how a problem in our kitchen was resolved and the lack of respect for our antique furniture.
Tossing old flooring with nails towards antiques that are worth more than the entire job doesn't work.
When the kitchen floor was being laid, the floor layer did not adequately plan out what wood was being selected / used and ended with a very noticeable, defined change in wood color that created a line down the middle of the floor. This was eventually fixed to our complete satisfaction, but unfortunately, not before the foreman vehemently argued with my wife and had to be addressed by Bruno.
There are a lot of great recommendations for Bertolli Floors on Angie's List, which is why I selected them. Given the antiques in my home, a different approach should have been used regarding care for them during the demolition process. I truly appreciate the fact that Bruno made sure we were happy with the final quality of the job, even if it meant he had to relay some flooring in the kitchen.
Today, the floors look incredible, the product quality is excellent, we are very pleased with the end result. It was done on time, at the agreed to price.
My rating of "B" is due to how a problem in our kitchen was resolved and the lack of respect for our antique furniture.
Tossing old flooring with nails towards antiques that are worth more than the entire job doesn't work.
When the kitchen floor was being laid, the floor layer did not adequately plan out what wood was being selected / used and ended with a very noticeable, defined change in wood color that created a line down the middle of the floor. This was eventually fixed to our complete satisfaction, but unfortunately, not before the foreman vehemently argued with my wife and had to be addressed by Bruno.
There are a lot of great recommendations for Bertolli Floors on Angie's List, which is why I selected them. Given the antiques in my home, a different approach should have been used regarding care for them during the demolition process. I truly appreciate the fact that Bruno made sure we were happy with the final quality of the job, even if it meant he had to relay some flooring in the kitchen.
Response from Bertolli Floors
"Thank you for the compliments!! We are happy to hear you are enjoying your beautiful floors! We agree that a different approach should have taken place regarding your antique furniture and we apologize for any inconvenience. This has been corrected to ensure it won't happen again. We look forward to the opportunity to serve you in the near future."
Carol W.
Oct 2015
Hardwood Flooring Service, Flooring
They did a great job, Bruno measured the material needed very accurately so there was very little waste. The quality of the insulation was excellent.
Response from Bertolli Floors
"It was a pleasure to assist you. We hope you continue to enjoy your floors for many years to come!"
Mark L.
Oct 2015
Flooring
.
Response from Bertolli Floors
"Thank you for your review. It was great working with you!"
Paula R.
Oct 2015
Hardwood Flooring Service, Flooring + 1 more
From the very first contact I made with Bertolli Flooring, the response and subsequent professional relationship was outstanding!
I had been searching for new floors for the past six (6) months, and had a specific type/style in mind. Once I found the flooring, I began to search for a company to purchase and install that 'dream' floor! The search left me disheartened with the same sales rhetoric typically found.
I was aware of Angie's List, but had never used their services. Upon further research, I signed up, and the rest has been positive comments to family, friends and co-workers about Angie ?
I found Bertolli Flooring on the site, and from my first contact with Bruno to my new floor installation - I could not be happier!
Bruno took time to talk and come to my home to discuss my selection, without any pressure; made suggestions and worked with me on my end goal.
From the first call, to signing the contract - everything was clockwork. They did what they said and said what they did. The schedule was spot on and the flooring is gorgeous.
Oscar and the crew were on time, courteous, professional and their installation was impeccable. I returned home close to completion and was truly speechless. Not only did Bruno steer me in the right direction, the floor was even more than I had imagined. The crew had installed the flooring and trim to perfection. They walked me through the installation and future care of the floor, cleaned up everything (cleanup was a minimum because they stayed on top of it) and put my furniture back in place.
Everyone who has seen my wood floors are as impressed as I am. When I walk in everyday, my floors bring a huge smile to my face.
I personally recommend Bertolli Flooring, and will suggest that you also make that phone call - before signing a contract with anyone else!
Thank you, Bruno, Oscar, and everyone at Bertolli Flooring!!
Warmest regards,
Paula
Canton, GA
I had been searching for new floors for the past six (6) months, and had a specific type/style in mind. Once I found the flooring, I began to search for a company to purchase and install that 'dream' floor! The search left me disheartened with the same sales rhetoric typically found.
I was aware of Angie's List, but had never used their services. Upon further research, I signed up, and the rest has been positive comments to family, friends and co-workers about Angie ?
I found Bertolli Flooring on the site, and from my first contact with Bruno to my new floor installation - I could not be happier!
Bruno took time to talk and come to my home to discuss my selection, without any pressure; made suggestions and worked with me on my end goal.
From the first call, to signing the contract - everything was clockwork. They did what they said and said what they did. The schedule was spot on and the flooring is gorgeous.
Oscar and the crew were on time, courteous, professional and their installation was impeccable. I returned home close to completion and was truly speechless. Not only did Bruno steer me in the right direction, the floor was even more than I had imagined. The crew had installed the flooring and trim to perfection. They walked me through the installation and future care of the floor, cleaned up everything (cleanup was a minimum because they stayed on top of it) and put my furniture back in place.
Everyone who has seen my wood floors are as impressed as I am. When I walk in everyday, my floors bring a huge smile to my face.
I personally recommend Bertolli Flooring, and will suggest that you also make that phone call - before signing a contract with anyone else!
Thank you, Bruno, Oscar, and everyone at Bertolli Flooring!!
Warmest regards,
Paula
Canton, GA
Response from Bertolli Floors
"Thank you for your kind words. We are happy to hear you are enjoying your beautiful hardwood floors!!"
Keon E.
Sep 2015
Hardwood Flooring Service, Flooring
The estimate did not take any time at all.
Response from Bertolli Floors
"Thank you for sharing. We look forward to working with you!"
Sandra V.
Aug 2015
Hardwood Flooring Service, Flooring + 1 more
The engineered flooring installation went exceedingly well. ?I cannot think of one area that needed improvement. ?Bertolli Flooring = Excellence, Professionalism, Outstanding Work Ethic, Trust. By the way, this is the 4th time I have contracted with Bertolli for my flooring needs. ?Every single experience has been outstanding!
Response from Bertolli Floors
"Thank you for sharing & being a valued client of Bertolli Floors! Great working with you!!"
Elizabeth D.
Aug 2015
Hardwood Flooring Service, Flooring + 4 more
.
Response from Bertolli Floors
"Thank you for your review. Enjoy your new floors!!"
Max H.
Jul 2015
Hardwood Flooring Service, Flooring
Bruno and Ron (brothers) and their team exceeded expectations in responsiveness, professionalism, and price. ?The team is very service oriented, and were very flexible in working with me and my schedule. ?The floors / quality of installation was very impressive. ?The crew was very organized, professional, and non-intrusive. ?I really appreciated being offered a fair price on the 1st attempt, no negotiating or haggling needed. ?I will definitely use Bertolli for floors again.
Response from Bertolli Floors
"Thank you for sharing! It has been a pleasure to assist you with your flooring needs. Enjoy your new floors!"
Jaci E.
Jul 2015
Flooring, Ceramic Tile Service
This was not a perfect job, but I am submitting this revised review because the company came back out and re-worked areas of the floor that were a problem. I have been left much more satisfied than originally.
Response from Bertolli Floors
"Thank you for your review. Our company strives for 100% customer satisfaction. Upon completion of your project, you sent us a text message stating the laminate install on the kitchen looks great and that the Luxury Vinyl in the master bath required additional work. Bertolli floors promptly came back and performed the repairs to ensure client satisfaction. I encourage you to call me directly at 678.887.9955 so we can set up a time to meet and discuss your project."
Sandra V.
Jul 2015
Hardwood Flooring Service, Flooring
I am exceedingly pleased with my choice of Bertolli Flooring! Absolutely perfect experience. The installers were on time. Worked diligently throughout the day. The installers were very respectful of my home, very punctual, exceedingly diligent about staying clearly on task. For having your home disrupted by having hardwoods installed, this was the best experience one could have considering.
The gentleman that stained the stairs was a perfectionist. He too was punctual, worked diligently and quietly with the utmost respectfulness of my home environment. His work was absolutely beautiful. Thank you to all at Bertolli Flooring.
I will only use Bertolli Flooring in the future.
The gentleman that stained the stairs was a perfectionist. He too was punctual, worked diligently and quietly with the utmost respectfulness of my home environment. His work was absolutely beautiful. Thank you to all at Bertolli Flooring.
I will only use Bertolli Flooring in the future.
Response from Bertolli Floors
"Thank you for the kind words and for being a valued client of Bertolli Floors! We look forward to assisting with with your next flooring project. Thank you!"
Padmini R.
Jul 2015
Hardwood Flooring Service, Flooring
I have used them on multiple hardwood refinishing projects. They have been great so far. I did have a problem with darker stain not finishing up properly on naturally lighter colored woods, but they warned me up front.
Response from Bertolli Floors
"Thank you for sharing. We do appreciate your business!"
Mary V.
Jul 2015
Hardwood Flooring Service, Flooring
Bertolli Floors is extremely professional.? I had a quote the same day they came to see the property.? They suggested solutions to our issues that no one else had addressed.? They did a beautiful job with the installation.
Response from Bertolli Floors
"It was great working with you. Enjoy your new beautiful floors!!"
Jennifer L.
Jul 2015
Hardwood Flooring Service, Flooring
.
Response from Bertolli Floors
"Thank you for sharing. The handscraped engineered hardwood really transformed the unit! Regards, Bruno Bertolli"
Teresa H.
Jun 2015
Hardwood Flooring Service, Flooring + 1 more
Bruno Bertolli and his team of workers were fantastic!! I cannot say enough good things about them. They were timely and always arrived when expected. A quick text to Bruno was always, always answered regardless of day of the week or time of day! He was so responsive and helpful. I had referred him to another friend who used his services before I did, and not only did he do a fabulous refinishing hardwoods job at her house, but she said, "He could not be any nicer!" This is so true!
My project was so big that Bruno and I interacted daily over carpet removal, flooring installation, choosing of the stain color, sanding, and then applying three coats of poly. Also, I had three rooms tiled, and found myself texting questions and pictures of tile to Bruno from the tile store, always getting back sound advice. Finally in the end, all of the shoe mold installed. Beautiful work, very nice team, very good price, wonderful experience in every way!
Bruno also referred to me a plumber who was fantastic too (Thank you, Plumber John Dellavechia!). 99% of the work done was perfect and on the minor things that I wanted changed (we are all human), it was handled professionally and in a very kind manner. Bruno's response was always like, "We will take care of you" and he would make it happen. There is so much stress with house remodeling that dealing with a kind person is important.
Oscar, head of the install team, was a perfectionist who was also such a nice guy! His work is incredible. Let me tell you, when you get your floors done, you want a perfectionist on the job.They worked so long and hard and then cleaned up beautifully! Having someone who comes in, gets the job done efficiently, encourages you to check it over, and then responds kindly and respectfully to questions for clarification or when I asked for a couple corrections (because believe me! There were not many things wrong with Oscar's floors! He is quite incredible) without ever getting upset but being easy-going, is just a wonderful experience. I wish all contractor experiences could be as good as this one!
As for pricing, Bruno's was very reasonable and fair. Also, when I found a few add-on items that would make the floors better, like fixing previous hardwood installer's poor job, or installing stain-to-match air vents, the pricing was upfront and fair. I appreciated the flexibility to get it right by doing the add-on's.
Further, it was very convenient to have a single contractor handle both the tiling and the flooring. They knew in what order to do the work and all the thresholds and transitions were coordinated between the three tradesmen (tilers, installers, and finishers), something I had not considered. I also appreciated them installing the shoe mold in the tiled areas, something I had also not anticipated and I'm not certain an independently-hired tiler would have done. So my advice is to get Bertolli's to handle both the hardwoods and tiling if you need both done.
So in closing, I would look nowhere else! Here is a team with good pricing, excellent work, who is wonderful to deal with, and they get the job done beautifully. I mean, my floors are GORGEOUS. I am so grateful that Angie's list led us to this team. Thank you, Bruno and team!!
My project was so big that Bruno and I interacted daily over carpet removal, flooring installation, choosing of the stain color, sanding, and then applying three coats of poly. Also, I had three rooms tiled, and found myself texting questions and pictures of tile to Bruno from the tile store, always getting back sound advice. Finally in the end, all of the shoe mold installed. Beautiful work, very nice team, very good price, wonderful experience in every way!
Bruno also referred to me a plumber who was fantastic too (Thank you, Plumber John Dellavechia!). 99% of the work done was perfect and on the minor things that I wanted changed (we are all human), it was handled professionally and in a very kind manner. Bruno's response was always like, "We will take care of you" and he would make it happen. There is so much stress with house remodeling that dealing with a kind person is important.
Oscar, head of the install team, was a perfectionist who was also such a nice guy! His work is incredible. Let me tell you, when you get your floors done, you want a perfectionist on the job.They worked so long and hard and then cleaned up beautifully! Having someone who comes in, gets the job done efficiently, encourages you to check it over, and then responds kindly and respectfully to questions for clarification or when I asked for a couple corrections (because believe me! There were not many things wrong with Oscar's floors! He is quite incredible) without ever getting upset but being easy-going, is just a wonderful experience. I wish all contractor experiences could be as good as this one!
As for pricing, Bruno's was very reasonable and fair. Also, when I found a few add-on items that would make the floors better, like fixing previous hardwood installer's poor job, or installing stain-to-match air vents, the pricing was upfront and fair. I appreciated the flexibility to get it right by doing the add-on's.
Further, it was very convenient to have a single contractor handle both the tiling and the flooring. They knew in what order to do the work and all the thresholds and transitions were coordinated between the three tradesmen (tilers, installers, and finishers), something I had not considered. I also appreciated them installing the shoe mold in the tiled areas, something I had also not anticipated and I'm not certain an independently-hired tiler would have done. So my advice is to get Bertolli's to handle both the hardwoods and tiling if you need both done.
So in closing, I would look nowhere else! Here is a team with good pricing, excellent work, who is wonderful to deal with, and they get the job done beautifully. I mean, my floors are GORGEOUS. I am so grateful that Angie's list led us to this team. Thank you, Bruno and team!!
Response from Bertolli Floors
"Thank you for taking the time to leave this great review. We take pride in the quality of our work and we are happy to hear you had a wonderful experience. And thank you for recommending us to your friends and family. All the best, Bruno Bertolli"
Pamela C.
Jun 2015
Hardwood Flooring Service, Flooring + 1 more
Both installs went very well. The guys were very professional and punctual. Bruno, the owner, was very informative as to what I should expect during each install. The guys handled my furniture and appliance with care and cleaned up after themselves at the end of very day. The finished product was more than I ever could have imagined -- my floors look amazing! I have referred Bertolli Floors to a co-worker where they performed a refinish on her old hardwood floors. She is still raving about it. They are going to install wood on my cousin's staircase next week. I have even told several other people at work about their work and I am sure they will be getting plenty more business on my referrals. Keep up the good work!!!
Response from Bertolli Floors
"Thank you for your business & referrals! We are glad to hear about your experience with our company!"
Pauline K.
Jun 2015
Hardwood Flooring Service, Flooring
unknown
Ian K.
Jun 2015
Hardwood Flooring Service, Flooring + 2 more
Got quotes from multiple vendors and decided to go with Bertolli after meeting Bruno, seeing his work, and getting a fair price. Decided on using real hard woods, and having Bertolli supply them (again I went around and shopped for alternative product and exactly what I wanted, Bruno's offering was a good price for the hard woods). Then, after doing this I expanded the project slightly to include tile work in the kitchen and bathrooms (I had the tile and was going to have someone else do the work).
All the work was completed on time, as priced, and professionally done. The tile crew was first, they did a great job, keeping me informed and doing the work. Since we were using a bunch of spare tiles I already had, installer helped in the layout and design, they did an excellent job installing and the rooms look great. This took a few days, but the job was done right.
Then the crew came for the hardwoods, again they completed it on time, were very professional, and the head of the crew was also excellent. Had a few issues with stairs and some tight spots, but the crew leader was great, and worked it all out. Its been about a year since the work was done, and everything still looks great. I am remiss in writing this review but would highly recommend Bertolli Floors
All the work was completed on time, as priced, and professionally done. The tile crew was first, they did a great job, keeping me informed and doing the work. Since we were using a bunch of spare tiles I already had, installer helped in the layout and design, they did an excellent job installing and the rooms look great. This took a few days, but the job was done right.
Then the crew came for the hardwoods, again they completed it on time, were very professional, and the head of the crew was also excellent. Had a few issues with stairs and some tight spots, but the crew leader was great, and worked it all out. Its been about a year since the work was done, and everything still looks great. I am remiss in writing this review but would highly recommend Bertolli Floors
Response from Bertolli Floors
"We are glad to hear you are enjoying your beautiful floors! Thank you for sharing!"
Joshua B.
May 2015
Hardwood Flooring Service, Ceramic Tile Service
unknown
Response from Bertolli Floors
"Great working with you & thanks for sharing!"
Anthony A.
Apr 2015
Hardwood Flooring Service, Flooring + 1 more
Bertolli Floors picked up the tile I selected and brought it to my home. Their installation crew was courteous, professional and just great at what they do. The removed tiles, hardwood, and carpet and replaced everything with new tile. Their installation was fast and just great quality. They take a lot of pride in their work. I will definitely use them again for other flooring projects in my home.
Response from Bertolli Floors
"It was a pleasure to assist you with your flooring project. We do appreciate your business. Enjoy your beautiful new floors!!"
Andrew D.
Apr 2015
Hardwood Flooring Service, Flooring
I've used Bruno Bertolli a few times now for flooring needs. He is so professional and his results are impeccable. He delivered once again! We wanted to strip, re-stain, and refinish our hardwoods throughout our main floor. However, we were nervous about getting the right color. Bruno said no problem - he had someone come out and strip a small section, then apply 4 different stain options for us to consider. That gave us the chance to look at the color in different light and settings. I highly recommend this step to anyone considering going with a different floor color. We picked the color we liked and had Bruno and his guys do the work while we were out of town on vacation. I woudl not have taken this risk with a contractor that I wasn't totally comfortable with. We returned from our vacation to find absolutely perfect and beautiful floors! It looks amazing. And Bruno stands behind his work. You deal with the owner, which is a plus. And by the way, his pricing is equal to or better than anyone else out there.
Response from Bertolli Floors
"Thank you for sharing! Great working with you! We are happy to hear you are pleased with our services. Thank you for being a part of our valued customers!"
Christina W.
Mar 2015
Hardwood Flooring Service, Floor Cleaning and Waxing
Really professional and really clean. I wish I could say the same for another provider I got off of Angie's List.
Response from Bertolli Floors
"Thank you for sharing! It was a pleasure working with you. Enjoy your new floors!"
Marion P.
Mar 2015
Hardwood Flooring Service, Flooring
There were a lot of complication because I needed the floor put in last minute and it had to be approved by the condo board. They were so professional and did an excellent job. There were complicated factors but I felt confident they would do a good job. They put 1300 sqft of hardwood floor down in 1 day. I was so amazed everything went so smoothly. They really were spectacular. I can't say enough good things about them. I have recommended them to my friends.
Response from Bertolli Floors
"Thank you for your kind words! It was a pleasure to assist you. We look forward to working with you on your next flooring project. Regards, Bruno Bertolli"
Shirley Z.
Mar 2015
Hardwood Flooring Service, Flooring + 3 more
As the pre-work process ensued, Bruno Bertolli was a very pleasant man to work with and we were excited about getting our new floors. We were pleased with the installation of the new wood and the way it laced in with the existing wood. We were, however, very disappointed with the finishing (one coat of stain and 3 coats of water based poly) performed on all the floor, new and existing.
The floor has the appearance that the workers poured puddles of stain, then allowed the puddles to remain too long before the stain was spread. We don?t know with certainty that this is how the spots were created, but this theory is supported by
several observations. The spots were on the floor as soon as the workers completed the job. The worst spots are comparable in size, circular/oval spots, 4-5 boards wide, and in a pattern consistent with someone pouring a puddle of stain, taking a couple of steps, pouring another puddle,taking a couple of steps, pouring another puddle, and so on. The perimeter of the spots is mid-board and remains a continuous arc from board to board. These unsightly spots are on the top surface of the boards.
When the Bertolli workers returned to put the furniture back into place, we complained about the dark spots on the floor. The workers responded that the spots were normal, replaced the furniture and left. As time went by, we became more convinced that the spots were not normal and we asked Bruno Bertolli to advise us of how he proposed to correct this apparent workmanship error in the finishing of the floors. Mr. Bertolli came by our home and agreed that the spots were not normal. He told us that he would fix the floors, but since he wasn?t sure why the spots were there, he wanted to have a flooring expert come in and investigate the reason for the spots.
Mr. Bertolli?s supposed expert came to our home in January 2015. He conducted several tests and took several pictures. He left a business card claiming to have a ?Professional License? from NWFA. A few days later, Mr. Bertolli forwarded us a copy of the report prepared by the person he hired, and told us the spots were the result of excessive moisture in our subfloor. He then said he would not fix our floors unless we paid him. The report listed three possible causes (liquid spills, residue from improper cleaners or continued moisture rising from the subfloor). The liquid spills (unless they were puddles of the first coat of water-based poly)
or the use of improper cleaners made no sense as the spots were there before we
used the floors. It also made no sense as to why a competent flooring company would install hardwood floor over the
top of subflooring containing excessive moisture or why the spots would be on
both the new hardwood and existing hardwood that had been installed for over 12 years and never had this spotting issue until Bertolli Floors refinished them. Since Mr. Bertolli was including the report
from the person he hired as a basis to not fix what appears to be errors by his
workers unless we paid him, we sent our questions/concerns to Mr. Bertolli?s
expert in the hopes of him revising his report to be more accurate and
complete. Unfortunately, he did not address any of our questions or concerns and provided this response: ?Are you accusing me of bias because I was hired by Bertolli? If so, let's clear the air of this ?serious? accusation before I go any
farther. I don't care if my mother installed the wood floors, I wouldn't cut her any slack or show favoritism. It
seems that every time a report is written that doesn't benefit one side,
they holler foul and bias. Where does my report show bias, and what leads
you to believe that bias was shown to either side?? Since this person
claimed to have a professional license, and this response did not seem very
professional, we contacted NWFA whose vice president said: ?We grant Certifications. We
are not a licensing authority.? This embellishment of credentials of the Bertolli hired inspector further diminished
our ability to trust Bertolli Floors.
Mr. Bertolli then addressed our belief (that the spots were most likely from stain
soaking into the wood too long before it was spread) by saying that his company
did not apply any stain, only 3 coats of water based poly. When we pointed out that the stain was on our
invoice and receipt, he recanted saying that they did apply stain but that the
cause of the dark stains remains from moisture.
He now contends that when the floors were installed the subfloor moisture content was less than 8% in May (a typically humid month) and that the moisture exceeded 10% in January (typically a dry month). He still hasn?t explained why these dark stains now exist on floor that did not have any dark stains on them for the 12 years before his company refinished them. He has offered to discount the price for his company to refinish the floors again, but insists that we must pay for them to do what appears to be correction of their errors.
We then contacted a different flooring company about possibly having our floors refinished. When we asked their representative his opinion about our dark stains, he responded that it appeared to him that the stain was allowed to soak into the wood too long before it was spread. We are still exploring our options for resolution. Meanwhile, we do not recommend Bertolli Floors and would not use them in
the future.
The floor has the appearance that the workers poured puddles of stain, then allowed the puddles to remain too long before the stain was spread. We don?t know with certainty that this is how the spots were created, but this theory is supported by
several observations. The spots were on the floor as soon as the workers completed the job. The worst spots are comparable in size, circular/oval spots, 4-5 boards wide, and in a pattern consistent with someone pouring a puddle of stain, taking a couple of steps, pouring another puddle,taking a couple of steps, pouring another puddle, and so on. The perimeter of the spots is mid-board and remains a continuous arc from board to board. These unsightly spots are on the top surface of the boards.
When the Bertolli workers returned to put the furniture back into place, we complained about the dark spots on the floor. The workers responded that the spots were normal, replaced the furniture and left. As time went by, we became more convinced that the spots were not normal and we asked Bruno Bertolli to advise us of how he proposed to correct this apparent workmanship error in the finishing of the floors. Mr. Bertolli came by our home and agreed that the spots were not normal. He told us that he would fix the floors, but since he wasn?t sure why the spots were there, he wanted to have a flooring expert come in and investigate the reason for the spots.
Mr. Bertolli?s supposed expert came to our home in January 2015. He conducted several tests and took several pictures. He left a business card claiming to have a ?Professional License? from NWFA. A few days later, Mr. Bertolli forwarded us a copy of the report prepared by the person he hired, and told us the spots were the result of excessive moisture in our subfloor. He then said he would not fix our floors unless we paid him. The report listed three possible causes (liquid spills, residue from improper cleaners or continued moisture rising from the subfloor). The liquid spills (unless they were puddles of the first coat of water-based poly)
or the use of improper cleaners made no sense as the spots were there before we
used the floors. It also made no sense as to why a competent flooring company would install hardwood floor over the
top of subflooring containing excessive moisture or why the spots would be on
both the new hardwood and existing hardwood that had been installed for over 12 years and never had this spotting issue until Bertolli Floors refinished them. Since Mr. Bertolli was including the report
from the person he hired as a basis to not fix what appears to be errors by his
workers unless we paid him, we sent our questions/concerns to Mr. Bertolli?s
expert in the hopes of him revising his report to be more accurate and
complete. Unfortunately, he did not address any of our questions or concerns and provided this response: ?Are you accusing me of bias because I was hired by Bertolli? If so, let's clear the air of this ?serious? accusation before I go any
farther. I don't care if my mother installed the wood floors, I wouldn't cut her any slack or show favoritism. It
seems that every time a report is written that doesn't benefit one side,
they holler foul and bias. Where does my report show bias, and what leads
you to believe that bias was shown to either side?? Since this person
claimed to have a professional license, and this response did not seem very
professional, we contacted NWFA whose vice president said: ?We grant Certifications. We
are not a licensing authority.? This embellishment of credentials of the Bertolli hired inspector further diminished
our ability to trust Bertolli Floors.
Mr. Bertolli then addressed our belief (that the spots were most likely from stain
soaking into the wood too long before it was spread) by saying that his company
did not apply any stain, only 3 coats of water based poly. When we pointed out that the stain was on our
invoice and receipt, he recanted saying that they did apply stain but that the
cause of the dark stains remains from moisture.
He now contends that when the floors were installed the subfloor moisture content was less than 8% in May (a typically humid month) and that the moisture exceeded 10% in January (typically a dry month). He still hasn?t explained why these dark stains now exist on floor that did not have any dark stains on them for the 12 years before his company refinished them. He has offered to discount the price for his company to refinish the floors again, but insists that we must pay for them to do what appears to be correction of their errors.
We then contacted a different flooring company about possibly having our floors refinished. When we asked their representative his opinion about our dark stains, he responded that it appeared to him that the stain was allowed to soak into the wood too long before it was spread. We are still exploring our options for resolution. Meanwhile, we do not recommend Bertolli Floors and would not use them in
the future.
Response from Bertolli Floors
"As explained in the numerous emails, this cannot be stain related. The inspection report shows this, as well as our own observations. We received no concern from either of you until 8-9 months after the work had been completed. In fact, once the floors were finished, you stated that "the floors are looking great & we are very happy with how the floors turned out". (please refer to email you sent on may22nd and text message) Our crew that moved the furniture back has stated that no such questions were asked. A “theory” is just that. A theory. And a theory that the evidence does not support. We communicated to Mrs. [member name removed] that based on what we observed, as what we have come to witness in our 12 years of experience in the flooring industry, is that it was a moisture issue. We also forwarded pictures and a description to the NWFA for fully review. They could not determine what the cause of the issue was, so they recommended that we call a professional inspector. Prior to this issue, we have never hired an inspector in the past, and this is the first time we have spoken with or used Mr. Pope in any kind of service. And as for the certification, it is a long, arduous, and costly process to attain from the NWFA. We trust in the NWFA and the certification process to ensure the highest of standards and morals are used when dealing with issues such as this. Any company, any legal company, has to be licensed to work the state of GA. He is certified by the NWFA and licensed by the state of GA. There is no embellishment. But like most of the report you have filed on Angie’s list, it is a twisting of words and smoke, nothing more. Furthermore, it is not the responsibility of any contractor to fix an issue which is not directly related to the work performed. This “theory” that was conjured to place blame on our company, is just that. A lot of smoke. Please tell us why there is still moisture at these spots 8-9 months after the work has been completed? Stain dries very rapidly and would not still be wet even 24 hours after the application. We also communicated that we would not be able to return to fix any spotting until the moisture issue is resolved. That is proper policy and procedure. Considering your entire argument is based on solely appearance and “theory”, not facts, we cannot offer any other resolution except for the one already presented. We do have the documentation to prove that this is a moisture issue. It does not matter what a competing company’s opinion might be based on a visual check of the conditions. We used a moisture meter as described by the NWFA. The inspector used several other pieces of specialized equipment, including testing for pet urine. This is hard evidence, not a visual scan of the issue. Our company is not to blame for your flooring issue, as stated several times in our correspondence. We will not take the blame for something that our hardworking and skilled crews performed properly."
Edward C.
Mar 2015
Hardwood Flooring Service, Flooring
DO NOT EVER LET THIS COMPANY INTO YOUR HOME!
The damage left by the painting company was not repaired and in fact the entire floor (foyer, dining room, and office) look worse after Bertolli Floors worked on them. I can clearly see swirl marks throughout the floor and clearly one coat of polyurethane was not enough. They also smeared polyurethane on the baseboards which now require repainting.
The quote given to the painting company was $900. $250 to move furniture and $650 to repair the floor.
The Bertolli Floor crew arrived by 9am and were gone by 10:15am on the same day.
1.) Bertolli Floors arrived to move the furniture completely unprepared. The furniture was a china cabinet, buffet, table and chairs, desk, an entertainment center, and a grandfather clock. At times I had to help them lift the furniture but also provide them with five of my own household blankets so they could drag the furniture across my floor. Professional movers could have been hired for far less money. They also had the nerve to ask me if I needed help to move the furniture back into place when the work was finished. I assume that a $250 charge for about 25 minutes of work includes both moving and placing the furniture back into place.
2.) The crew buffed my floors and applied one coat of polyurethane. They told me that they would return on the following day to move the furniture back into place. I could clearly see that the damage was not fixed properly so I contacted the painting company to voice my displeasure with the quality of work provided by Bertolli.
3.) On the following day, I left work early to meet with both Bertolli Floors and the painting company at 3pm. Bertolli Floors did not show up and told the painting company that they were coming the following morning at 9am to move the furniture back into place. They did not address any of the quality complaints and clearly had no intentions to make things right. I left work early for no reason as they specifically told me to meet them at 3pm and they were a no show.
Bertolli Floors should be embarassed on many levels. Poor craftsmenship, poor customer service, and no desire to make things right. I am currently seeking quotes from other floor companies to repair the floor properly and I am considering seeking damages.
The damage left by the painting company was not repaired and in fact the entire floor (foyer, dining room, and office) look worse after Bertolli Floors worked on them. I can clearly see swirl marks throughout the floor and clearly one coat of polyurethane was not enough. They also smeared polyurethane on the baseboards which now require repainting.
The quote given to the painting company was $900. $250 to move furniture and $650 to repair the floor.
The Bertolli Floor crew arrived by 9am and were gone by 10:15am on the same day.
1.) Bertolli Floors arrived to move the furniture completely unprepared. The furniture was a china cabinet, buffet, table and chairs, desk, an entertainment center, and a grandfather clock. At times I had to help them lift the furniture but also provide them with five of my own household blankets so they could drag the furniture across my floor. Professional movers could have been hired for far less money. They also had the nerve to ask me if I needed help to move the furniture back into place when the work was finished. I assume that a $250 charge for about 25 minutes of work includes both moving and placing the furniture back into place.
2.) The crew buffed my floors and applied one coat of polyurethane. They told me that they would return on the following day to move the furniture back into place. I could clearly see that the damage was not fixed properly so I contacted the painting company to voice my displeasure with the quality of work provided by Bertolli.
3.) On the following day, I left work early to meet with both Bertolli Floors and the painting company at 3pm. Bertolli Floors did not show up and told the painting company that they were coming the following morning at 9am to move the furniture back into place. They did not address any of the quality complaints and clearly had no intentions to make things right. I left work early for no reason as they specifically told me to meet them at 3pm and they were a no show.
Bertolli Floors should be embarassed on many levels. Poor craftsmenship, poor customer service, and no desire to make things right. I am currently seeking quotes from other floor companies to repair the floor properly and I am considering seeking damages.
Response from Bertolli Floors
"Upon our initial consultation, client was made aware of 2 possible fixes for the issue with their floor. Either a complete refinish, which would have taken 5 days to complete, or a buff and clear coat, which would take one day to complete. It was also communicated that the buffer was not recommended, as the issue would still be visible after the work was completed. Due to the length of time needed to correct their particular issue, the Client opted for the buffer and clear coat, against our recommendations. All repairs and projects are completed per the guidelines and procedures set forth by the NWFA. This project was no exception. All touch ups were communicated to the client and they were made aware that touch up painting would need to be done to the baseboard and shoemold after we completed their project. As for the moving of furniture, we were fully prepared to move the furniture and our crew was offered blankets to aid in the moving. We would never ask a client to give us their personal house blankets to use as moving blankets. That is against our company policy. Secondly, we canceled the returning of furniture for Friday due to you were uncertain on how to proceed because of the dissatisfaction of the job we performed. As soon as We will always try to make things right. We did offer a complete refinish of their floors, which would have corrected any issue they might have had, free of charge. This offer was declined by the client. Again, they simply did not have the time to see that their floors were corrected. We would never leave a job unfinished or a client dissatisfied, if possible. We will make every effort to correct any issue and address any concern that our clients have about their particular project. Both clients were home upon our arrival to relocate the furniture. No concerns or dissatisfaction were voiced and no complaints were lodged by the client."
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FAQ
Bertolli Floors is currently rated 4.7 overall out of 5.
Monday: 9:00 AM - 5:00 PM
Tuesday: 9:00 AM - 5:00 PM
Wednesday: 9:00 AM - 5:00 PM
Thursday: 9:00 AM - 5:00 PM
Friday: 9:00 AM - 5:00 PM
Saturday: 10:00 AM - 4:00 PM
Bertolli Floors accepts the following forms of payment: American Express, Check, Visa, Discover, MasterCard
Yes, Bertolli Floors offers free project estimates.
Yes, Bertolli Floors offers eco-friendly accreditations.
No, Bertolli Floors does not offer a senior discount.
No, Bertolli Floors does not offer emergency services.
Yes, Bertolli Floors offers warranties.
Bertolli Floors offers the following services: We sell and install hardwood, laminate, tile, luxury vinyl plank, carpet and more. Dustless hardwood refinishing. Free in-home consultation.