Bertolli Floors

They were fantastic. We used them for a big job and we did use Angie's list for that and that was really good.
The work was stellar. They held to their schedule. They brought in a lot of different crews because there was carpet work crew and hardwood flooring crew and they timed it all perfectly. When they ran into any problem and fixed it and so I was extremely impressed. They are all very professional, very courteous and they did exactly what they said they were going to do. I would use them again.

They were quite fantastic.  We had laminate flooring which was basically worn out and they replaced it with engineered hard wood.  We actually had to have some carpentry work done because we had a leak in the wall of the house which was causing the flooring to warp which was part of the reason why we changed.  They provided the carpentry staff to go ahead and do the carpentry repair work.  It was somebody whom they work with and it was an all package deal.  They are fantastic, they do a great job, and they are not over priced nor under priced.  Bruno Bertolli is the manager and he has a brother and they are both very easy to work with, both very attentive, and I was very pleased with them.

Overall, project went very well.  Took only one day to complete and the cleanup was wonderful. Ronnx and his crew did a fantastic job and I would highly recommend Bertolli flooring.  As a matter of fact, I will have them come back to do additional work for me later this year. A pleasure doing business with this company and their crew.

Bruno came to my house for an estimate within 48 hours after I called.  We scheduled the delivery of the wood, which arrived on time and then the crew came a week later to install the floors over a two day period.  They were professional, polite and did a great job.

The  job was quoted by Bruno.  He reviewed all of our requirements and explained how they would remove the existing carpet, prep the subfloor and install the 2 types of flooring.  He also gave us an allowance for the carpeting we were replacing and told us to let him know our choice from ProFloors.  The job was scheduled to begin on a Friday but he called the day after we signed the contract and asked if he could start a day earlier.  The work was done in a townhome we had just bought and it was totally empty.  His crew came in and started the work early while my wife and I started to make other changes.  The carpeting came out and the new flooring was installed within 3 days.  At that point we left them to do the sanding, staining and finishing.  3 days later we came back in and the floors were dry and we could start painting.  The work was excellent and it is not possible to tell where the old flooring ended and the new floors begin.  The stairway carpet was replaced with our new selection.  The new carpet should resist stains better and the replacement eliminated the last traces of smell from the previous owner's dog.
We are giving the new floor a bit more time to dry in before we put furniture and rugs on it but we are painting all the walls.  In spite of the amount of material and equipment that was moved up and down the stairs there are no marks on any the walls and the paint job is just to put in our colors.  We did not have any damage to repair and I could not be happier with the results.

The most important thing (to us) is that the finished product was gorgeous - beautiful hardwood floors and tiling.
The transaction was smooth at first, with great responsiveness and ample options from which to select.  
The only downside was toward the end, when some miscommunication led to a big mess being left in our house, which we had to pay another service provider to clean since we had already moved across the country.  Had we still been in Atlanta we probably could have sorted things out amicably, but we were definitely disappointed in the lack of follow-through by Bruno &/or his team.

They did a good job in refinishing the floors in two of our rooms in our older condo. The process was pretty quick and they showed up on time and did good work.  Would recommend them to anyone needing older hardwoods refinished.

I solicited estimates from three companies for our townhome-flooring project. They including Bertolli Floors, a heavily advertised shop-at-home company and another small company that I found on Angie's List. 
We selected Bertolli for several reasons.  First, Bertolli was the only firm to submit a printed detailed estimate.  Second, we were able to visit his supplier's showroom (ProSource) and borrow additional flooring and carpet samples that we could view in our home under all lighting conditions.  This helped to confirm both our wood and carpet choices.  It is also worth noting that the final cost of the job was came within a few dollars of the larger firm's estimate, even factoring in its alleged truck-load discount and the higher quarlity carpeting that we eventually ordered through ProSource.
We presented Bertolli a very tight deadline -- and his crews delivered as promised (although the carpet installers were a little late
 arriving).   At this point, we are very satisfied with both the carpet and wood floor installation.  We are especially pleased with the new hardwood flooring.  The floor installation crew showed exception skill during the shoe molding installation (I have some experience with this task from working on Habitat for Humanity homes), neatly boxing out two fireplace aprons and two decorative pillars and correcting  errors made during the builder's flooring installation.
Bertolli's crews were pleasant to work with.  Damage to walls, etc. (there is always some damage during carpeting and floor
installations) was minimal.  While I believe it is good practice to solicit multiple estimates for large home improvement projects, I recommend Bertolli Floors for consideration.

We hired Bertolli to replace some older wood and tile floors in the house we recently purchased.  We chose the company based largely on all the rave reviews we saw here on Angie's List, and felt that we should contribute our review to help others make a flooring decision in the future.
We replaced an older engineered wood floor with hardwoods in the entry, dining room, living room and hallway of our first floor.  We also replaced tile in our kitchen with a travertine, and with slate in the pantry/laundry room/half bath.  The floors do look much better now, although the slate floor is not as level as I would have expected (the slate "tiles" do have variation in the surface, which I expected, but several of the tiles are not laid level so you can feel a "lip" between one tile and the next  one in several places.)
 There are several other aspects of the job that were not quite what I expected based on all those prior great reviews.  
The first issue we had involved scheduling.  When we got the quote from Bruno, we were told that the whole job would take a week (and the quote had time frames for each element of the job in writing.)  My husband arranged to take off from work so he could be there Mon-Fri.   A couple of days into the project, no one had even started to touch the wood floors, and we were told that they would be done by a different crew (fine) ...but that they were not planning to *start* until Friday - so no chance they would be done in the promised timeframe (not fine; having your floors torn up is not a pleasant experience, and the house is a disaster while it's going on.)   
We were not very happy about the prospect of dragging the project out, especially since my husband was scheduled to be traveling the following week, and I was not in a position to take off from work to supervise the job.   After several conversations and emails back and forth, Bruno did reschedule the crew to come out earlier to get the job done in the promised timeframe, but it was definitely stressful.
 
Another issue arose with the hardwood installation in our living room, which is on a different level than the adjoining hallway.  There are three entrances to the room that all involve a single step down into the room, and those steps are all made of the same wood as the floors.  The workers had a hard time removing the existing (glued on) engineered wood on the "riser" portion of the stairs, and tried to pressure my husband into agreeing not to replace them. First he was told that we should "just sand them and re-stain them to match" the new wood.  (No, you can't sand/re-stain engineered wood - it's a laminate.)  When he pointed that out, they then said, "well, you can paint them white, or maybe paint them to match the walls."   (Um, no ...)
We had to strenuously insist that the job be done correctly and that ALL the old wood needed to be replaced with the new hardwood.  In the end, installing those three pieces of hardwood took only about 30-40 minutes so clearly it was not all *that* difficult, so I'm not sure why they didn't just do it properly in the first place, but again it was a stressful situation to have to argue about how the work was being done.  When we spoke to Bruno about this, he stated that he was just offering options.
Other issues:  when the workers removed the toilet from the half bath, the flange under the toilet broke, and thus the toilet could not be replaced when the slate was done.  They said they could call a plumber - at our expense - to reinstall it.  The plumbing work necessary ended up costing almost $500.  (Bruno did offer to reimburse us for part of that cost.)  
They did not re-hang any of the doors that they removed when the floor was installed, and when my husband and I did that ourselves, we found that they no longer clear the new floor, and had to be sanded down to open and close properly.  It's not the end of the world but given the amount we spent, ($10K *plus* the cost of wood, travertine, slate, grout ... so almost $20K all told) I did not expect to have to do that myself.
I also had to spend quite a long time scrubbing the baseboards and cabinet doors to remove the grout left on them after the travertine was installed.   Maybe I should have anticipated that but again after reading all the rave reviews, I did not expect to be on my hands and knees scrubbing the cabinets...
All in all, the new floors do look very good overall and the workers were generally pleasant and cleaned up after themselves at the end of the workday.  They were clearly proud of their work and took photos at the end of the job and it definitely does look a lot better, but the issues outlined above would make me uncertain about hiring them again or recommending them to others.

I am extremely pleased with my outcome!
Bruno stayed true to his estimate, he was very responsive to all my calls, and he explained everything in detail throughout the whole process.  He supplied 2 different teams --- one for the hardwood and one for the carpeting.  Each was terrific.
Ronnie headed up the hardwood crew.  Both crews were on time, moved all my furniture, put back my furniture, and cleaned up afterwards.
One of my favorite parts was choosing my hardwood and carpet.   Bruno sent me to a terrific supplier where I had tons of choices and lots of expert help.  I chose Brazilian Cherry hardwood and a plush carpet. Both turned out GREAT!
Bertolli Floors was not the cheapest estimate, nor the most expensive. I feel I got a good value overall for both product and labor.  There were no surprises, and that's a good thing.  Bruno stands by his word; I highly recommend Bertolli Floors!

Bertolli floors recently installed engineered hardwood in my home, on concrete slab. The slab was not level, and they worked to make it more suitable for a good installation. They were professional, friendly, and on time for the job. They worked hard all day. The floors are beautiful! I am very pleased! They even recommended that I have my water supply hose on my refrigerator changed to ensure no leaks. I will highly recommend them. Thanks to Bruno for his professionalism, honesty, and flexibility with delivery of the wood!

Excellent. Bruno came to the house, consulted with me, measured and was out the door within 15 minutes. He provided the estimate to me via email within 12 hours.

It went very well and the floors looked great. We were very happy to have Bertolli Floors to install the floors.

Great Job !!

.

Bruno the owner showed up on time, explained how he could make the repair and provided a written quote and an estimated timeline for when he and his crew could get started. His team showed up on time, they marked each piece of furniture, moved it out and completed the work and moved the furniture back in place while we enjoyed a couple of days away.

They were very professional, on time, and cleaned up after themselves. They were very personable and a joy to work with. They did a wonderful job and I get so many compliments on my new floors!

UPDATE
About 2 weeks ago, one of the pieces of wood in the kitchen is coming up. I called them and they told me that they would send someone out to fix the problem. I waited a week and never heard from anyone and now every time I try to call them it goes straight to voicemail.

Bertolli came in for a free estimate, and we knew this would likely break the bank, so were only considering downstairs for refinishing the hardwoods.  Given the price, we seriously considered doing upstairs as well, but chickened out in the end, much to my regret.  When the service started, two men came in, sanded one room, and showed us 4 sample colors, indulged us while we mulled overlong.  They completed the sanding and first coat of stain in one day, including removing the shoe moldings, putting up plastic.  There was no sawdust produced as they used a vacuum attached to the sander, so no real impact there.  One of the sanders came back the next day, but the floors had not dried sufficiently, so he came back the next day to apply the stain (without grumbling - just a very professional artisan looking to get the best result).  Finishing occurred another day but I was out of town.
The result is unbelievable.  I'm kicking myself for not doing the whole house.  The work is the absolute highest quality, and the price is completely reasonable.  I shout Bertolli from the mountaintops, or recommend them here, which is probably more effective.

We fired them off the job after being unreliable, always late and basically not getting much done while here. After telling them not to come back we hired another company who had to remove the work they had tried to start because it wasn't being done properly and start over. That company explained why they had to remove the work started and showed me how it should have been done. I now have a beautifully tiled room and the second company was a joy to work with. I would never recommend Bertolli and would never use them again.

The whole operation was very easy and well done, from estimate to installation. Bruno came out at the time he said he would be there and had samples of flooring from Bruce, which is the same brand we already had installed in the kitchen. I asked Bruno to give me two estimates, one for three rooms and one for the Dining room, Great room, Master bedroom, three upstairs bedrooms, upstairs hallway, main floor half-bath, and foyer. The price difference between the two was insignificant so we decided to have the whole house done. After some negotiating we agreed on a price and scheduled the work. Bruno said that his guys would be in Bertolli shirts and driving a Bertolli labeled truck. He said that they would arrive by 9:00 AM on Friday to start the work. I let him know that I would be dropping my son off at school but that I left a key with the neighbor to let them get started if I was not back. True to his word the guys were there, dressed as he said, by 9:00 AM. When I returned from school shortly before 9, the guys were already pulling carpet out. This team, led by Ronny, did not dilly dally, they were hard-chargers all day long, only stopping for lunch at noon. By the end of the first day they had finished the upstairs rooms, had finished most of the great room, pulled up the hardwood in the foyer and started to work in the Master bedroom. They stopped at 5 PM and finished their cleanup at 6 PM. I was pleasantly surprised that they actually cleaned up the worksite, and organized their tools before leaving. Ronny then said they would be back at 9 AM on Saturday and true to his word there they were, 9 AM on the dot. They dove right back in and finished the rest of the house by 3 PM. Ronny and his team took great pride in the work that they did, and justifably so. When they finished Ronny even helped me install a new rug that my wife and I bought that afternoon. My neighbors were impressed with how quickly they worked and how well they cleaned up at the end of each day. My wife and I were overwhelmed at how great the new floors look and the job the Ronny and his team did!

Bruno was very nice and professional. His responses were timely and he was always punctual. The floors look great a week after the job was done.

I contacted Bertolli about the job.  They came out to the rental house and gave us an estimate.  I scheduled the work with them.  The job took them about four days.  The results are gorgeous!  
The only little problem had to do with coordination.  Bruno told me that it would be okay to have painters in the house on the day after his crew put down the last coat of polyurethane.  However, when the painters arrived, Bruno's guys didn't think it was a good idea, and the painters themselves didn't want to attempt it because they wouldn't be able to wipe up any small drips from the polyurethane without causing a visible streak.
Overall, Bertolli did a great job.  This was the second time I used them, and I will certainly use them again for work on my hardwood floors.

Bruno was a pleasure to work with.  He was always professional and returned my e-mails in a timely fashion.  His team did an amazing job...the floors are incredible.  They were asked to match the downstairs pine floors to the upstairs darker floors and the match was perfect. 
The finished product looks very expensive, but the price is very affordable.  It isn't highly laquered, which can look cheap.  Really brought out the grains in the wood.I would highly reccommend Bertolli.  Great job guys!

I joined Angie's List so I could find a reliable company to refinish my hardwood floors. After reading the reviews, I decided to call Bertolli Floors. Brian answered right away and scheduled an appointment for the next day. The owner, Bruno, met me at the house. He was prompt, knowledgeable and prepared a written estimate on-site. I knew the price was at market for refinishing hardwood floors (about $2 psf). I did not bid the job. I signed the contract and Bruno was able to take a credit card payment for the deposit. All work was completed as promised. My floors look beautiful!

Excellent.