Bellhop

My experience with Bellhop Moving was an absolute nightmare. I had never heard of Bellhop, but I was encouraged by the strong reviews I read online. I called the reservation agent to make a reservation for Saturday, June 29, 2024 to move apartments; the agent encouraged me to instead book for the following day because Sunday is the less expensive option. My lease ended on Sunday, July 30th. On moving day, only one mover showed up (Elijah); he was wonderful, but I had reserved two movers and one mover would be unable to complete the task. I called the company and it turns out the second mover was on another job and that they could not find a replacement to come on a Sunday. Mind you, this was the last day of my lease and I had no other options. I was and am FURIOUS. THIS COMPANY LEFT ME HIGH AND DRY with nothing but an apology and a refund. Had I not found outside help, I would have incurred additional fees from my apartment. I wish I could leave this company negative stars. Never again. After this experience I learned through reviews that many others had a similar experience. Also, I filed a complaint with the Better Business Bureau (from which this company has an "F" rating.

Team captain arrived with no plan, which led to a truly awful experience. Within 30min he was complaining loudly about how "big" our furniture is. He threw stuff around the truck as he repacked it multiple times. Took the whole 5 hours they recommended the move should take just to leave the move out address. At the move in address, things really went south. After addressing his attitude towards me after i enquired about a missing leg on a chest and heard him yelling off the truck about me accusing them of damaging it, he proceeded to throw a sofa and a Cal King mattress off the truck into the driveway in a tantrum. 2/3 beds were left unbuilt as they misplaced the hardware. Ceiling going up to split level bedrooms was damaged. 5 Dining chairs left move out - only 4 arrived at the move in, one with a leg almost completely snapped off and no explanation for how this happened. I would strongly recommend not using Bellhop.

I am a repeat customer. I made a reservation for a move and for some reason two reservations were made, for the same exact date and time. I had to reschedule the move, not knowing there were two reservations. The day before the original move they call to confirm and I told them the reservation was rescheduled. They kept my reservation from the duplicate order!!! They say I should have known and cancelled both. Why the h*** would I make two reservations for the same day? They will not refund my original deposit. This is terrible customer service. Luckily I had enough time to cancel the rescheduled move. I will give my business to someone who doesn't steal money from customers. All they had to do was apply the deposit to the new move and I would have been happy.

This company is shameless and, in my opinion, dishonest and i did not get the service I requested yet was still charged.

Absolutely horrendous excuse for a moving company. Not only is customer service all sitting in a call center somewhere, they all read from the same script, they don’t listen or know how to solve problems and they don’t care about you if something goes wrong. My movers were booked on a job they had to get to after me which made it impossible to complete mine. The movers didn’t even put things where they needed to be and we were left to put our furniture back together. Scheduled a follow up move and they failed to send me a working QR code or any contract so the movers couldn’t even do the job - still got charged a $200 fee for “cancellation” even though the fault was entirely their own on multiple fronts. Horrible experience from quote to finish.

BAIT-AND-SWITCH TACTICS, MOVER BEWARE! Moving my mom In St. Louis, MO: Quoted me via email at $200/hr for the job over a month in advance. The day before the move I received a call from a company that is not Bellhop but told me that they "picked up the contract through Bellhop". The next day the movers worked out well but then charged me $1150 on a $750 quote, a quote that Bellhop had provided. Instead of $200/hr, they charged $250, plus extra fees for the truck rental, all of which I was made aware of AFTER the move completed; I had no reason to think that the estimate had changed. Single bedroom, in city move, 3.5 hours and 3 people with a truck rental. I just did a similar move in Sacramento but with a 2 bedroom and it cost me less than that. Bellhop is saying that they have no record of the transaction and that it isn't their responsibility. I still have the voicemail of the movers saying "Hi, this is (moving company name), we picked up your contract through Bellhop..." Check some other reviews, their backend systems (CRM) don't talk to each other (so they can claim there's no accurate record of your transaction) and their customer service is an insult to paying customers. I'd give no stars if it was an option.

They were awesome! They were early which was phenomenal. The guys that moved me I would recommend to anyone and everyone. They were very, very good!

There were supposed to be here at 9am today and have no record of it so cannot be here until 3pm. They offered a 15% discount so I hope it gets resolved. He was very pleasant to speak with and trying to get it resolved and I know he was flustered too but I just need this taken care of as well. At the end of the day, I know they are trying and I know It was just an error.

The workers showed up on time, but the truck was an hour late. Workers clocked in, expecting me to pay for their standing around doing nothing for my move. Customer service was non-existent when they answered the phone.

Excellent!!! Best movers ever. Use again in a heart beat.

My movers were friendly, efficient and careful. I would defintely use Bellhops again.

I’ve used Bellhops three times to help me move and every time I have used them it has been a dream. They hire local college students who are more than happy to jump in and do the work in a quick, timely fashion. I can honestly say that they made moving in with my boyfriend, into our first rental together, and then the first house we bought a very special experience each time. It’s well worth the money as they handle all the rentals and such- and since the price is based on specific timing- the hops actually work as hard as they can to get your move done within that time frame so you won’t have to pay more. It was super refreshing. I can not recommend them enough.

Two very polite and strong young men arrived as arranged and helped us load and transport a few heavy pieces of furniture. The entire experience was positive and we gladly recommend them.

Overall I liked the service that bellhops provided, I don't care for the fluctuating costs, as many of the resources have different rates

They were incredible from start to finish. Very professional and truly cared about making us feel comfortable and going above and beyond to make sure everything was taken care of. I will be using them again on my next move.

Excellent. Tracy F. and his team were fast, friendly, and efficient

No issues. Fast service. Friendly movers.

They were fantastic, agreeable and patient while decisions where to put things were decided. GREAT company!!

Excellent! The students were professional and courteous. They completed the job in record time. I would use this service again!!

Great! I love that I pay them for their time actually worked not estimated times. They were on time, respectful of our things and over all good guys!

Excellent communications with the company on the phone and with the movers themselves...also, very easy to schedule online. Very professional and punctual staff, everytime I've required their services. Highly recommended for DIYers and homeowners.

They were very professional and courteous. Felt very comfortable with the crews that we had working with us. Would most definitely use them again!

Great, budget-friendly, and professional moving service! I rented my own moving truck and they did all of the packing of larger items, moved boxes, and unloaded into each room of the house at destination. I would definitely hire again and I highly recommend them! Thank you!

Faster than estimated, friendly, helpful. Hire them.

Used them twice. Very professional and did a great job.