Imagine if moving were fun. Well, it would have to be simple and easy and stress-free. That’s what we’ve come up with, anyway. And it’s made us one of the fastest-growing companies in our industry. We’ve been arranging friendly, reliable moving services since 2011 and have completed over 140,000 moves with an average star rating of 4.8/5. You may have heard about us on Fox & Friends, People magazine, Good Morning America, The New York Times, and the ‘Today’ show.
Business highlights
13 years of trusted experience
Services we offer
We can arrange a local or long-distance move tailored to your specific needs. Or you can book Bellhops by the hour to load or unload a truck you've rented, help with at-home projects such as moving porch furniture, re-organize your garage, or set up in preparation for a party or wedding.
My experience with Bellhop Moving was an absolute nightmare. I had never heard of Bellhop, but I was encouraged by the strong reviews I read online. I called the reservation agent to make a reservation for Saturday, June 29, 2024 to move apartments; the agent encouraged me to instead book for the following day because Sunday is the less expensive option. My lease ended on Sunday, July 30th. On moving day, only one mover showed up (Elijah); he was wonderful, but I had reserved two movers and one mover would be unable to complete the task. I called the company and it turns out the second mover was on another job and that they could not find a replacement to come on a Sunday. Mind you, this was the last day of my lease and I had no other options. I was and am FURIOUS. THIS COMPANY LEFT ME HIGH AND DRY with nothing but an apology and a refund. Had I not found outside help, I would have incurred additional fees from my apartment. I wish I could leave this company negative stars. Never again. After this experience I learned through reviews that many others had a similar experience. Also, I filed a complaint with the Better Business Bureau (from which this company has an "F" rating.
Description of Work: I needed a move from my apartment. A driver failed to show and they did not find a replacement.
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Jodie B.
06/2024
1.0
moving companies
+ -1 more
Team captain arrived with no plan, which led to a truly awful experience. Within 30min he was complaining loudly about how "big" our furniture is. He threw stuff around the truck as he repacked it multiple times. Took the whole 5 hours they recommended the move should take just to leave the move out address. At the move in address, things really went south. After addressing his attitude towards me after i enquired about a missing leg on a chest and heard him yelling off the truck about me accusing them of damaging it, he proceeded to throw a sofa and a Cal King mattress off the truck into the driveway in a tantrum. 2/3 beds were left unbuilt as they misplaced the hardware. Ceiling going up to split level bedrooms was damaged. 5 Dining chairs left move out - only 4 arrived at the move in, one with a leg almost completely snapped off and no explanation for how this happened. I would strongly recommend not using Bellhop.
Description of Work: moving home - 7 miles
Rating Category
Rating out of 5
quality
1.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
2.0
$1,673
Liz A.
06/2024
1.0
moving companies
+ -1 more
I am a repeat customer. I made a reservation for a move and for some reason two reservations were made, for the same exact date and time. I had to reschedule the move, not knowing there were two reservations. The day before the original move they call to confirm and I told them the reservation was rescheduled. They kept my reservation from the duplicate order!!! They say I should have known and cancelled both. Why the h*** would I make two reservations for the same day? They will not refund my original deposit. This is terrible customer service. Luckily I had enough time to cancel the rescheduled move. I will give my business to someone who doesn't steal money from customers. All they had to do was apply the deposit to the new move and I would have been happy.
Description of Work: Moving services
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$1,200
BJ A.
04/2024
1.0
moving companies
+ -1 more
This company is shameless and, in my opinion, dishonest and i did not get the service I requested yet was still charged.
Description of Work: 2 movers and a truck to move from one location to another. This company Never sent the truck, so I had to cancel the move and they still charged me $200 for a "late cancellation fee" even though it was their mistake.
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$565
Michael G.
04/2024
1.0
moving companies
+ -1 more
Absolutely horrendous excuse for a moving company. Not only is customer service all sitting in a call center somewhere, they all read from the same script, they don’t listen or know how to solve problems and they don’t care about you if something goes wrong. My movers were booked on a job they had to get to after me which made it impossible to complete mine. The movers didn’t even put things where they needed to be and we were left to put our furniture back together. Scheduled a follow up move and they failed to send me a working QR code or any contract so the movers couldn’t even do the job - still got charged a $200 fee for “cancellation” even though the fault was entirely their own on multiple fronts. Horrible experience from quote to finish.
Description of Work: Local moving
Rating Category
Rating out of 5
quality
1.0
value
5.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$2,500
Jonathan H.
08/2023
1.0
moving companies
+ -1 more
BAIT-AND-SWITCH TACTICS, MOVER BEWARE! Moving my mom In St. Louis, MO: Quoted me via email at $200/hr for the job over a month in advance. The day before the move I received a call from a company that is not Bellhop but told me that they "picked up the contract through Bellhop". The next day the movers worked out well but then charged me $1150 on a $750 quote, a quote that Bellhop had provided. Instead of $200/hr, they charged $250, plus extra fees for the truck rental, all of which I was made aware of AFTER the move completed; I had no reason to think that the estimate had changed. Single bedroom, in city move, 3.5 hours and 3 people with a truck rental. I just did a similar move in Sacramento but with a 2 bedroom and it cost me less than that. Bellhop is saying that they have no record of the transaction and that it isn't their responsibility. I still have the voicemail of the movers saying "Hi, this is (moving company name), we picked up your contract through Bellhop..." Check some other reviews, their backend systems (CRM) don't talk to each other (so they can claim there's no accurate record of your transaction) and their customer service is an insult to paying customers. I'd give no stars if it was an option.
Description of Work: 1 bedroom, in-city move.
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$1,168.2
Kathy M.
03/2021
5.0
moving companies
+ -1 more
They were awesome! They were early which was phenomenal. The guys that moved me I would recommend to anyone and everyone. They were very, very good!
Description of Work: Moved home
Rating Category
Rating out of 5
Yes, I recommend this pro
Breyona S.
08/2020
3.0
moving companies
+ -1 more
There were supposed to be here at 9am today and have no record of it so cannot be here until 3pm. They offered a 15% discount so I hope it gets resolved. He was very pleasant to speak with and trying to get it resolved and I know he was flustered too but I just need this taken care of as well. At the end of the day, I know they are trying and I know It was just an error.
Description of Work: Moving from one location to another
Rating Category
Rating out of 5
Margaret B.
07/2020
3.0
home & garage organization
+ -1 more
The workers showed up on time, but the truck was an hour late. Workers clocked in, expecting me to pay for their standing around doing nothing for my move. Customer service was non-existent when they answered the phone.
Description of Work: Moved out of house that sold
Rating Category
Rating out of 5
quality
2.0
value
3.0
professionalism
3.0
responsiveness
1.0
punctuality
3.0
$2,000
richard B.
05/2020
5.0
moving companies
+ -1 more
Excellent!!! Best movers ever. Use again in a heart beat.
Description of Work: Local move but used them to move the furniture
Rating Category
Rating out of 5
Yes, I recommend this pro
Janet B.
12/2019
5.0
moving companies
+ -1 more
I’ve used them two times. Scheduling was easy. Both times the crews were polite, knowledgeable, and very efficient. If I need moving services in the future, I will definitely call them.
Description of Work: Moving
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
Fran E.
12/2019
5.0
home & garage organization
+ -1 more
They were fantastic, agreeable and patient while decisions where to put things were decided. GREAT company!!
Description of Work: Moving some furniture and carpet
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$460
Heather P.
12/2019
5.0
moving companies
+ -1 more
Movers were great and on time. Best experience moving!
Description of Work: Moving
Rating Category
Rating out of 5
Yes, I recommend this pro
Leonard S.
12/2019
5.0
moving companies
+ -1 more
Bellhops did a great job emptying a full U-Haul trailer in one hour that had taken a full day to pack. The guys were friendly, funny, and hardworking. Would definitely call Bellhops again.
Description of Work: Moving
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$100
Bradley L.
12/2019
5.0
moving companies
+ -1 more
I’ve used Bellhops three times to help me move and every time I have used them it has been a dream. They hire local college students who are more than happy to jump in and do the work in a quick, timely fashion. I can honestly say that they made moving in with my boyfriend, into our first rental together, and then the first house we bought a very special experience each time. It’s well worth the money as they handle all the rentals and such- and since the price is based on specific timing- the hops actually work as hard as they can to get your move done within that time frame so you won’t have to pay more. It was super refreshing. I can not recommend them enough.
Description of Work: Moving
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$700
Matt S.
12/2019
5.0
moving companies
+ -1 more
Excellent. Tracy F. and his team were fast, friendly, and efficient
Description of Work: Moving
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$275
Baskar V.
12/2019
5.0
moving companies
+ -1 more
The Bellhops team did an awesome job when we moved from our apartment to our new home. They were very punctual and handled our belongings with care. Will use their service again if we move.
Description of Work: Moving
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Albert C.
12/2019
5.0
moving companies
+ -1 more
Great. They were quick, professional, and efficient. No hidden costs, I knew exactly what it was going to cost.
Description of Work: Moving
Rating Category
Rating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$400
Anna S.
12/2019
5.0
moving companies
+ -1 more
they were awesome. prompt, courteous- great experience!
Description of Work: Moving
Rating Category
Rating out of 5
Yes, I recommend this pro
Natasha H.
12/2019
5.0
moving companies
+ -1 more
No issues. Fast service. Friendly movers.
Description of Work: Moving
Rating Category
Rating out of 5
Yes, I recommend this pro
Ray C.
12/2019
2.0
moving companies
+ -1 more
Damaged two large, nice pieces of wooden furniture and did not fairly compensate upon request.
Description of Work: Moving
Rating Category
Rating out of 5
Charlayne H.
12/2019
4.0
moving companies
+ -1 more
Bellshop Excellent scheduling process, professional, everything went as time plan, no hidden fees. Outsider contract truck driver truck leak oil I did not like. Left stains at my homes.
Description of Work: Moving
Rating Category
Rating out of 5
Yes, I recommend this pro
Deborah B.
12/2019
5.0
moving companies
+ -1 more
They were incredible from start to finish. Very professional and truly cared about making us feel comfortable and going above and beyond to make sure everything was taken care of. I will be using them again on my next move.
Description of Work: Moving
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Walter S.
12/2019
4.0
moving companies, home & garage organization
+ 0 more
Overall I liked the service that bellhops provided, I don't care for the fluctuating costs, as many of the resources have different rates
Description of Work: Moving
Rating Category
Rating out of 5
Yes, I recommend this pro
Danny M.
12/2019
5.0
moving companies
+ -1 more
Excellent. On time, quick, and didn't break anything.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Moving Companies,
Home and Garage Organization
FAQ
Bellhop is currently rated 4.6 overall out of 5.
Sunday: 8:00 AM - 9:00 PM
Monday: 8:00 AM - 9:00 PM
Tuesday: 8:00 AM - 9:00 PM
Wednesday: 8:00 AM - 9:00 PM
Thursday: 8:00 AM - 9:00 PM
Friday: 8:00 AM - 9:00 PM
Saturday: 8:00 AM - 9:00 PM
Bellhop accepts the following forms of payment: American Express,Discover,MasterCard,Visa
Yes, Bellhop offers free project estimates.
No, Bellhop does not offer eco-friendly accreditations.
No, Bellhop does not offer a senior discount.
No, Bellhop does not offer emergency services.
No, Bellhop does not offer warranties.
Bellhop offers the following services: We can arrange a local or long-distance move tailored to your specific needs. Or you can book Bellhops by the hour to load or unload a truck you've rented, help with at-home projects such as moving porch furniture, re-organize your garage, or set up in preparation for a party or wedding.