ARNOLD Masonry & Landscape

We liked that this company works from a contract not just an estimate, so you can be confident that the price is the price. After going through this project we now have a new appreciation for the custom work this company does. They took the time to properly grad the yard prior to pouring the concrete for the patio which ensured our patio would be level, but that it would also drain properly on our slightly sloped yard. The large amount of attention and precision given to shaping the patio stones and especially the fireplace stones was incredible. For the chimney, they started with rocks the size of footballs and then preceeded to hand chip each one so that it perfectly fit together to create a beautiful custom chimney. They paid attention to the small details that added a finishing touch to the patio like putting mortar around the sides of the patio so that you couldn't see where the concrete stopped and patio started. They use a thick concrete foundation and thick flagstone, so the quality is very good. The second part of our project was the landscaping work around the patio. We had 8 tandums of dirt brought in which they graded in a strategic way to allow for water to properly drain down the left, middle and right sides of the yard. Initially, we had not thought about putting in an irrigation system, however WE ARE SO GLAD WE DIDI!!!. Based on the company's recomendation we decided to add an irrigation system and now we can't imagine not having one. If you are contemplating an irrigation system, please take our advice and put one in. You don't want to be running around your beautiful new yard moving sprinklers! One thing I would recommend is that when they trench your yard and lay the pipes you should take the time to take pictures so you know where all of the pipes are laid in case you ever have to make repairs. Once we tested our irrigation system's pressure we realized that the water pressure in the back of the house was not enough to support our yard, so they trenched around to the front spout instead. Our price was not affected by the additional work required to trench to the front of the yard because they were committed to doing what was best for our system. Once the irrigation system was in, they graded the dirt and then laid the sod. A couple of days after they finished the sod, we had a very heavy rain storm which caused a 5 inch deep, 6 feet long trench in the yard where the soil beneath the sod had washed away. We were initally disappointed that this happended to our brand new yard, but one phone call to the landscaper and he made time to come out the same day and give us suggestions for how to fix it and how to prevent it from happening again. This company is truly committed to customer satisfaction. They were in constant communication with us during the whole project and even when weather caused delays in our timeline, they were giving us daily updates as what we should expect. We had mulitple in-person visits from the owner of the company to ensure that everything was going well and they were constantly asking us if we were happy with the progress being made with our project. We highlly recommend Arnold Masonry & Landscape and we will definitely use them again when we decide to add plants and lighting to our backyard.

The project went perfectly. Exactly as planned and actually faster than I had expected. Their workers were very hard workers who are clearly experienced at what that do. The workmanship was great. Their attitudes were great. Their effort was great and they always cleaned up after each day. I am fairly hands on and they took the time to discuss progress along the way with me and explain options. They were super to work with and I would highly recommend them for your project.

Never responded to my communication

This was the first time I have ever paid for a quotation for work, regardless if it is credited to the final project. The gentleman who did the quotation did not seem interested in the work. Continued to tell me everything he was not interested in doing or would not do or assist with resolving. Overall, not very pleased. The pricing was not only high but higher than I have ever seen even for the work he was proposing. Leads me to believe he was not interested in the job.

We discussed the service and determined it was not appropriate for me.

We needed help figuring out how to redesign a back grill area. He came out and really didn’t listen to what we needed. He said he would show us more pictures, but he didn’t follow up. He told me go online to see photos, but I couldn’t find them. He basically just told me to imagine what things would look like. He didn’t provide us with a concrete vision or physical design. I told him he owed me a design, but he claimed that he didn’t owe me one. Overall, he was just a jerk throughout the whole experience. I got the impression it wasn’t a big enough job for him. I feel like the consolation should have been free. I do not recommend them.

Scott was selected among many other companies to redo our backyard. We have 3 Newfoundlands dogs (if you do not know the breed ours average 150 lbs. each...) and our backyard looked like a war zone. From our first call we knew Scott Arnold would provide excellent service as we received a prompt call back and a quick visit from him, the owner, and not some sales person with no knowledge. The entire work took less than a week, and that was FAST, and the results are excellent.The new drainage is doing an excellent job, the patio is nice, we love the lights at night. and the trees and other plants have been selected with good taste. Also, his team was not afraid of our big dogs, which for us was definitely a plus... Scott prices are more than good for the quality of the work and service but if you are hunting for a cheap bargain job he may not be the one for you. We enjoyed working with this team and I think built a good relationship with everyone. We will definitely have more work for them in the future as we are now thinking about building a custom outside grill to fit the patio. The only negative thing is that now our backyard looks so much better that we feel we may have to redo the front of the house too :=).

Very professional, detailed quote, was a strong contender. I choose another vendor who presented what I felt was a better overall solution at a lower price

The process was as smooth as we could have hoped! Scott met with us initially to discuss the project and come up with ideas. We then went back and fourth until we had come up with a scope and price we all agreed with. Once we gave him the green light, the project started right away. He said it would take two weeks to complete the work, but it barely took one! The crew were very polite and tidy. The backyard was left in the same condition they found it, with the exception of a beautiful patio and fireplace.

It was a good experience. I haven't had him do any work. He did honor a $25 thing. He was very busy and got a lot of work. He was very responsive. He knew a lot about his service. He was expensive, but he seemed to understand the stuff I needed.

Very happy with the project! Before meeting with Scott, I had talked to a landscaper who basically listened to my ideas for a front walkway and told me "sure, we can do that!" Thankfully something told me this person was just telling me what I wanted to hear. Scott explained that what I wanted to do may look great in a picture, but would not last on my sloped lot, explained why, and proposed a solution that I am very happy with - a beautiful flagstone walkway. My job required leveling and widening parts of the walkway, and it turned out great. As soon as the budget allows, I plan to ask Scott to replace my old concrete back patio with the same flagstone he used for the front. His prices are not the lowest, but I have learned you absolutely get what you pay for: be wary of landscapers that claim to do it all - if you want stone work done, go with the professionals!

Project could not have gone more smoothly. From the first consult, where Scott (the owner) listened to all of our concerns and needs, to the design phase where drawings and quotes were provided (with multiple options to choose from) and on through the entire construction phase, everything was handled efficiently and professionally. Scott's team of workers showed up daily on time and worked non-stop despite difficult weather conditions. Scott communicated to us daily about any schedule changes, letting us know when to expect the workers to arrive, what they would be doing, and answer any questions we might have. He made sure that we met and talked personally with the landscape professional about the artificial turf options and other planting needs as well as with the electrician who handled the installation of the new lighting. We were astounded at how quickly a project of this size and scope could be completed. Other than the weather, there simply were no glitches.

He was very prompt with the appointment. We were looking to have some landscaping done. I contacted him after the estimate for a follow up question, but did not hear back. We decided not to do the work because the price was too high.

we looked into 3 estimates and picked Arnold's, he had lots of suggestions and a beautiful portfolio of photos.. they started on time and finished on time.. wonderful workers who knew what they were doing!!! we couldn't be happier with the finished product!

Unfortunately, this contractor was out of my service area and therefore, my purchase from Angie's List was refunded.

Very professional through and through. Job was designed and executed with mastery. They are organized, very clean, and easy to work with. I recommend them to anyone!

We originally searched Angie's list for potential contractors, and found that Arnold Masonry had excellent reviews. Made contact with Scott the owner, who was punctual, courteous and very knowledgeable and helpful. He had very good ideas and gave us several things to think about. We researched other projects they had done, and were impressed with the imagination and quality, so scheduled a second meeting. At this meeting WE began to add more to the project, causing several re-quotes...all of which were done in a timely manner. We decided to go with Scott for the project based on what we felt was a fair price given the scope of work required. The crew arrived when he said, and were extremely courteous and professional. They worked several long days, and completed the project in about 6 days out of the 7 projected. We are thrilled with how it all turned out! Scott was very clear in letting us know the heavier equipment would tear up part of our yard, but we both agreed on the path the equipment would take...so there were no surprises. They did in fact grade and re-seed what was affected. If you are going to do a project requiring a bobcat etc, make sure you clearly understand the path and potential impact on your yard. I felt they were very honest and accurate in assessing this for us. We would highly recommend them for their quality of work.

Scott Arnold and team were extremely professional. He helped design the patio and fireplace with suggestions on stone and construction. His installation team took great care with the placing of the stones which takes a level of artistry. They were extremely accommodating when asked questions and changes requested. They promised the job to be complete the second week of September and beat that date by a week. We had people coming over for Labor Day weekend and Scott made sure we had the patio to entertain on. We are very happy with the end results. We plan to use Arnold Masonry to extend the patio and build a pool in the next couple of years.

We ended up not hiring Arnold because they were much more expensive than the other bidders. We really liked them and felt confident that they would have done a superior job. If our house/neighborhood were more expensive -- and we thought we could get the value out -- we would definitely have gone with them. They were extremely professional/knowledgeable/courteous, and they gave us the most confidence they knew what they were doing. We just couldn't justify paying so much more than the other bidders. If you have a high-end home and are looking for a first-class operation, I would recommend these guys for sure.

The project included some stone patios with brick borders on top of a concrete base. They explained to us different structural reasons for doing certain parts of the project which the other companies did not. We wanted some tiered walls with night lighting. We also had them include a stone fireplace which we really love. We were thinking of a pond before we met with them, but decided to go with a pondless water feature. We wanted the sound and sights, but not a lot of upkeep and they explained all of this too. The final landscape part of the project we had them include which is very pretty and included lots of perennials and plants and some trees. We highly recomend them for projects that are more detailed, as ours was. They are very knowledgeable and talented in everything they do and they gave us one contratc price which never changed. We have two friends who had their prices for their projects change at the end, We were concerned yet very confident in this company and could not be happier with the whole experience. Elaine Wallace

That turned out well too. Him and three other colleagues showed up on time and looked at my landscape and hardscape needs. They gave me some information that helped me with my planning. They gave me a price for doing some of the work. I think that they were very creative and seemed to have a lot of knowledge in the area of business that they are in. They had a lot of good ideas. I plan on taking advantage of his skills next year. I had no idea going in, how much everything was going to cost. I have had to put things off a year so that I could collect the money to do it.

Scott was on-time, professional, and took all of the time needed to have a conversation in understanding what we want to accomplish. We have met with several (4+) companies in our diligence phase and Arnold has been the most impressive on many levels. First off, it was surprising how many companies in the hardscape/landscape space simply take orders. Scott was one of the few that listened to our plan, then provided his guidance and suggestions based on experience with situational relevance. Additionally he had pictures to give us an idea of how it would look. His guidance, coupled with the pictures gave us the context we needed to have a clear conversation and education of the process. As others have stated, Arnold is not the least expensive option, but based on the quality interactions, and the portfolio they have to date, the pricing appears aligned with the perceived quality. Another element is his tenure in business in the same area, with a solid body of work that he can show. I am looking forward to continuing the conversation with Arnold about next steps.

We are SO happy with this company! We deliberated for a couple years on what we really wanted to do. We met with 3 companies. We did a lot of research and were blown away by the projects ARNOLD Masonry had in their portfolios along with being in business for so long. Meeting with Scott ( who is the owner) made us feel at ease. They are VERY organized and neat ( which is important to me). They communicate very well and answered all my questions. We are busy with our own business and it was so nice to not be bothered with so many questions or problems as some of my friends have experienced with their contractors. They worked within our budget and although not being the cheapest ( or the most expensive) we received exactly what we wanted- professionalism and service and a backyard that we are proud of. It was a breeze, or at least they made it that way! We join what we have read to be many happy clients of theirs here on Angie?s List. We did see that Angie?s List allows people who are not clients to leave negative reviews which is the one thing we feel Angie?s List should change. It would be like my leaving a bad review for a Dentist that I never used but didn?t like his prices. We?d recommend to everyone to read the reviews from their actual clients since we are an actual client and they, in our book, are the best! Thank you, ARNOLD Masonry and Concrete for amazing work , professional attitudes and service!

It went very well, but I don't think I should have paid $25 for what was nothing more than what others do as a free estimate. I was expecting a landscape or design plan. Fooled me once.....

Good experience with initial contact and scheduling appointment. Scott was prompt, courteous and professional. Not sure if our expectations of project cost were unrealistic, or if Arnold's price was truly high...time will tell!