ARNOLD Masonry & Landscape

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I'm satisfied

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I was given a refund.

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See above

excellent

He was very professional and helped with the design aspect of it.

They were very professional and everything was fine. We didn't go with them because the quote was too high.

From the beginning, Arnold Masonry & Concrete was attentive and punctual. Every question or comment I had was immediately answered and addressed. Also, the ideas and suggestions provided were incredibly helpful. The design of the stairwell and the layout of the backyard are perfect. I could not have envisioned a better result. Scott and the crew were very easy to work with and worked on the project as though it was their own backyard. Scott met with me at each step and followed up as the project progressed on a daily if not hourly basis. In a way I dreaded doing this project and working with a contractor (due to some past remodel experiences) although I was excited about what I wanted to do. Finding Arnold Masonry & Concrete could not have been a more perfect fit. It was truly an enjoyable experience.

We are so thrilled with our new outdoor entertaining area that Scott and his crew designed and installed. It?s absolutely stunning! We contacted Scott in early November to discuss options for our backyard make-over. He came out to our house on a Saturday with his landscaper/water feature expert, Dennis. After discussing what we had in mind, Scott was kind enough to let us visit his home to see his work in person as well as a job he had just completed in Atlanta. He was quick with getting us a full turn-key quote and within the next week construction was underway!! Scott was the ultimate professional and communicated every step of the project with us as far as scheduling and the installation process. The end result is a spectacular 800+ square foot crab orchard flagstone patio which includes walkways and stone steps , a beautifully crafted 9? crab orchard fireplace (which is truly a work of art) and a pondless elevated water feature that makes the whole living space feel unbelievably tranquil. Scott also removed our existing deck staircase and constructed a new stairway with two landings to connect to our new patio. The project was finished off with beautiful landscaping and low voltage night lighting that creates such a warm and inviting ambiance to the entire living space. We can?t wait to have all our friends over for a BBQ and show off our new space! Thank you Scott and the rest of the crew at Arnold Masonry for creating a fabulous space we will thoroughly enjoy for years and years to come!! ** Six Month Follow-Up Review** This is a follow-up to my original review of Arnold Masonry and Concrete. Back in November, Scott and his crew designed and installed an outdoor entertaining area for us. As with any home improvement project, unforseen issues can arise. Six months after the project was finished, we contacted Scott to go over some of these concerns that we were experiencing with our back patio and water feature. Scott and his crew promptly assessed our concerns, and a few days later Scott scheduled his crew to come over and fix the drainage issue we were having on our patio as well as reline our waterfall (which was leaking due to a rodent eating through the liner). He stands behind his product and workmanship, and I always received follow-up emails after the work was completed. Thanks so much, Scott!

The bottom line is that Scott Arnold and all the different crews of Arnold Masonry and Concrete are professional and understand how to satisfy their customers. Honestly, I am not the easiest client to work with in that my expectations are very high for the work done by a contractor I hire and my expectation of the highest level of professionalism in doing their job. Prior to hiring Arnold Masonry and Concrete, I investigated and interviewed 5 other contractors who had either been recommended by someone I know or who had a number of positive reviews on sites like Angie's List. Whenever I expressed any question or concerns to Scott or the leader of his crews, Scott would call me or come by, LISTEN, and patiently address my question or concern to my satisfaction. Through the process I learned to trust Scott and understand that in the end only my complete satisfaction mattered to him. I have never done a renovation project that did not come with its share of unexpected surprises and it is during these moments that you learn who your contractor is. I can say without any hesitation that you will be happy if you hire Arnold Masonry and Concrete for your next project and I will be hiring them again in 2011.

I was not happy with them. Their workers used the restroom in our yard and left toilet paper laying in yard. When we marked stones that we wanted them to work on with tape they took off the tape and left it laying in the yard. The owner was very professional but his workers were not. One of them snapped at my wife when she pointed out something that was not right and he started throwing something around.

Scott, the owner of Arnold, Masonry and Concrete designed, created and built a gorgeous new multi-level outdoor living area for us. We are very impressed with his professionalism, reliability and creativity. Scott was hands on during the entire project and always available to answer questions and offer suggestions. The estimate was very reasonable and there were no hidden costs. The project moved along seamlessly and was completed when promised. Scott's design included a complete renovation of our old back deck measuring 45' x 14'. One end measuring 14' x 18' was transformed into a covered open air room complete with gorgeous stone columns and stone arches. One wall is solid stone with architectural candle niches and a beautiful ventless gas fireplace. The ceiling is vaulted with stained V-groove pine. Electrical, cable and gas were run and Scott even installed our TV above the fireplace. The new elevated patio is about 11' off the ground so he came up with a frame design to handle the weight and used synthetic stone instead of heavy real stone. The stone looks so amazingly real that no one can tell the difference! The floor of the elevated patio, included the covered living area, is finished in a stunning 16" x 24" Kund Slate. They also constructed stone columns along the whole outside with a decorative steel railing in black and an impressive stone built-in grill. Scott suggested that we go with a custom built spiral steel staircase in black. We are so happy with the end result. Architecturally it looks amazing and really adds to the WOW factor of entire project! They finished the underside of the elevated patio with can lights, fans and a wood ceiling. The ground level patio is finished in brown Crab Orchard flagstone. So we now have a completely finished ground level outdoor living area also. They painted the exterior of the house and installed new gutters. Scott recommended going with a deep bronze gutter to replace our painted white gutters and painting the shutters, doors and columns underneath to match the new gutters. What a transformation! The Landscaping is next on the list and we are excited that Scott is handling this for us as well. He has come up with an amazing landscape plan that will compliment our new outdoor living areas. If Kudzu would allow pictures I would love to post some, since the project in itself and the transformation of the whole house is astounding! I hope to see some on their website. Our friends and neighbors are so impressed with the project and transformation that several have already contacted Scott. We are so pleased with the end result- it could be featured in Architectural Digest! We highly recommend Scott and his firm and look forward to using them in the future for any exterior or interior projects. Thank you Scott and AM&C - you far exceeded our expectations!

We worked with Scott & the gang to get a new patio poured under our deck. They were very easy to work with and they did a very good job. The job was done in a timely manner and the quality is very good. We would recommend Arnold Masonry & Concrete to anyone who wants a quality job at a fair price.

We were very pleased with the quality of work, ease of doing business and overall professionalism of Scott Arnold and his crew. I would highly recommend them for any hardscape needs. Our exiting patio was a very tight space, but Arnold Masonry was able to blend the new work with the existing hardscape without much room to maneuver. We are very happy with the results, and the job was completed quickly. A great company to work with. You know exactly what you are getting.

The work was done on time, on budget and all of my questions were answered. When other companies were telling me it would take 1 to 2 weeks, they got the whole job done in 3.5 days. All of there employees were friendly and kind. They also did a great job of keeping me informed on where they stood with the project and what to expect in the coming days.

Scott provided a professional project plan and work estimate. He kept the project within our agreed budget, and he kept us informed of his progress daily, as the project progressed. He always showed up on time, and returned calls promptly. The entire project turned out great. We would highly recommend Arnold Masonry and Tile.

The crew showed up on time and worked 8 hours each day. Debris was kept in check, plans were followed, budget was kept, and project was done in HALF the estimated time. We are totally happy with the service provided, and found the owner, Scott Arnold very professional, artistic, knowledgeable, and friendly to work with. A total pleasure, and I am considering him for other work as well.

Prompt with the estimate that was right in line with others, made suggestions to prevent the same problem again, showed up on time on the right days, completed the work on time, cleaned up everything, followed up with a phone call to check my satisfaction. Not cheap but you get what you pay for. Looks great!

Scott Arnold was the most professional contractor that I have ever encountered. He called and he showed up ON TIME, EVERY TIME! The project took approximately 2 1/2 months. I would give Scott very high marks on his attitude and the work completed.