AMERICAN STANDARD PLUMBING RPR

Did not try to find things to charge us for... very honest company!

The technician was very responsive and arrived the same day that I called. He did several hours of problem-solving, and ultimately concluded that the pump was broken, was the wrong pump, and a clog had formed further up in the line. He tried to coil the line, but it was too deep in the line, so he had to return the following day to jet the line. He also replaced the pump. The repair was much more significant and costly than I anticipated, but appeared to be what was necessary.

I called North Atlanta Plumbing at 1:45 to inquire about service. They were able to dispatch a truck from a Virginia highlands job. Bob called from the truck to confirm directions, arrived within the hour. I was provided an estimate before work began, work went quickly and smoothly, by 3:30 the same day the problem was resolved, and I am writing this review.

The SUBCONTRACTOR came to my home to estimate work, which turned out to be twice what was finally contracted for with another provider. He tried to get a preferred heater manufacturer, but was unable to do so. I agreed to accept another brand, but contractor was unable to get model with features above ''standard'' in a reasonable time, and I discontinued negotiations with this party. Horth Atlanta's owner called repeatedly to see how negotiations were proceeding, and even called after installation of another supplier as a followup.

My over all experience was very positive but I felt their price was a bit high and used another company.

I now use H & H Plumbing, and am happier with them, than I was with North Atlanta!

Jeff did a great job, called ahead and showed up on time. My wife was comfortable with him being in the house. My 3 yr. old son wanted to watch and Jeff was very friendly to him and explained what he was going to do. The work estimate was accurate and there were no hidden charges. I felt the charges were in line with market.

I CALLED THEM ABOUT A HEATER. THEY SOUNDED NICE AND PROFESSIONAL ON THE PHONE. THEY SENT A MAN FROM ANOTHER COMPANY WITHOUT MY KNOWLEDGE AND APPROVAL. IT DIDN'T SEEM RIGHT THAT THEY WOULD SUBCONTRACT THE WORK OUT LIKE THAT WITH OUT TELLING ME IN ADVANCE.

I CALLED NORTH ATLANTA PLUMBING BECAUSE OF A BROKEN WATER LINE FROM HOUSE TO STREET. OWNER RECOMMENDED ANOTHER RIDGEWAY MECHANICAL BECAUSE THIS TYPE OF SERVICE WAS NOT THEIR SPECIALTY. RIDGEWAY COMPLETED THE SERVICE QUICKLY AND AT A GREAT PRICE.

MET EXPECTATIONS. ARRIVED ON TIME. PROVIDED INFORMATION AND SERVICE REQUIRED. VERY GOOD EXPERIENCE. WILL CALL THEM BACK WHEN WE REPLACE FIXTURE.

VERY FRIENDLY GUY, NOT A POSITIVE OR NEGATIVE OUTCOME. WILL NEVER USE AGAIN.

THEY WILL NOT COME BACK AND CORRECT THE PROBLEM WITH THE TOILET.

INITIALLY HAD SOME TROUBLE GETTING LEE OUT FOR AN ESTIMATE, BUT IN THE END IT WAS WORTH IT. THE JOB CAME IN UNDER THE COST QUOTED. I DID HAVE TO DO SOME OF THE CLEANUP OF SAWDUST, ETC., BUT OVERALL I WAS VERY SATISFIED.

I SO MUCH APPRECIATED LEE'S PROMPTNESS IN RETURNING MY CALL, AND THEN GIVING ME REFERENCES OF TWO PEOPLE WHO ARE CAPABLE OF DOING MY JOB. HE WAS VERY KIND ON THE PHONE, AND TOOK THE TIME TO HELP ME. I WILL DEFINITELY CALL THIS COMPANY AGAIN IF I EVER HAVE PLUMBING PROBLEMS.

VERY HELPFUL WITH INFO. ON DIFFERENT WAYS TO SOLVE THE PROBLEM. WORKED WITH MY SCHEDULE, WHEN POSSIBLE. WILL CALL AGAIN. P.S. TECHNICIAN DID LEAVE BOX TANK CAME IN INSTEAD OF DISPOSING OF IT, PROBABLY JUST FORGOT.

KEVIN WAS A LITTLE LATE ARRIVING, BUT HE WAS VERY EFFICIENT, VERY KNOWLEDGEABLE, AND VERY REASSURING. WOULD MOST DEFINITELY CALL THIS COMPANY AGAIN. PRICES WERE VERY COMPARABLE TO OTHERS I HAVE PAID. HE DIAGNOSED THE PROBLEM WITH THE DISHWASHER (CONTRACTORS HAD FAILED TO OPEN THE NEW DRAIN TO THE NEW DISPOSAL, AND LEFT THE WATER TURNED OFF TO THE DISHWASHER)! WITH A SIMPLE ADJUSTMENT, THE DISHWASHER WAS WORKING AGAIN. THE SHOWERHEADS WERE JUST MINUTES EACH. THE WEIRD NOISE WAS DUE TO HIGH WATER PRESSURE, WHICH REQUIRED THE NEW VALVE. WE WERE VERY, VERY PLEASED WITH THE WORK.

EXCELLENT, THEY HAD A PLUMBER IN THE AREA, AND ARRIVED WITHIN 2 HOURS. WORK WAS DONE QUICKLY, AND POLITELY.

IT HAS BEEN TEN DAYS SINCE HE MADE THE FIX. THE CEILING IS DRY AND THE DISCOLORATION HAS NOT EXPANDED, SO I BELIEVE HE SUCCESSFULLY CORRECTED OUR PROBLEM. THE PLUMBER WAS POLITE AND KNOWLEDGEABLE. HE EXPLAINED THAT HIS RELUCTANCE TO OPEN THE CEILING WAS SO THAT I WOULD NOT HAVE TO HAVE THE CEILING REPAIRED. HE WAS LATER THAN EXPECTED (I WAS QUOTED 8:30-9:00, BUT HE ARRIVED AT 9:25) AND WAS THERE FOR ABOUT FIFTEEN MINUTES. GIVEN THAT THE LIST SAYS THEY DO NOT CHARGE FOR TRAVEL, I BELIEVE THE COST FOR THE SERVICE WAS HIGH. IF I ASSUME $4 FOR THE SMALL AMOUNT OF PUTTY THEY APPLIED TO MY DRAIN (IT WOULD COST $1.07 AT HOME DEPOT), THAT WOULD EXTRAPOLATE THEIR HOURLY RATE TO $480 DOLLARS PER HOUR.

RIC WAS VERY KNOWLEDGEABLE. HE TOOK THE TIME TO INVESTIGATE A PROBLEM NOT RELATED TO THE INSTALLATION OF THE RECIRCULATOR. HE FOUND THE CAUSE OF A SLOW DRAINING KITCHEN SINK WAS THAT THE LAST PLUMBER FAILED TO REMOVE A TEST BALLOON FROM THE PIPE! RIC REMOVED THIS AND REPLACED WITH THE PROPER CAP.

OUTSTANDING!! JEFF NORTON SHOWED UP ON TIME, QUICKLY WROTE UP AN ESTIMATE AND WITH MY APPROVAL, BEGAN THE WORK. IN ADDITION. DURING THE WORK PROCESS, HE REMINDED ME OF A $50 COUPON IN THE LATEST ISSUE OF ANGIE'S LIST. HE WAS VERY CAREFUL, METHODICAL AND THOROUGH IN EVERY ASPECT OF THE JOB. HE REPAIRED MY BATHROOM FAUCET AT NO CHARGE! FINALLY, WHILE WORKING ON THE LAST TOILET, A PIECE OF THE FLUSH MECHANISM BROKE. JEFF CAME TO ME AND TOLD ME THAT HE ACCIDENTALLY BROKE IT AND WOULD ORDER THAT PART AND COME BACK TO INSTALL IT. WHEN I WAS WRITING OUT THE CHECK, WITH THE $50 DISCOUNT, JEFF TOLD ME THAT I DID NOT HAVE TO PAY HIM UNTIL HE GOT THE BROKEN PART IN AND FINISHED MY REPAIR. I WAS ASTOUNDED. JEFF MADE CERTAIN THAT THERE WAS NOTHING FOR ME TO CLEAN UP AFTER HIS WORK AND HE LEFT EVERYTHING IN EXCELLENT CONDITION. BECAUSE OF HIS WORK, I HAVE BEEN RAVING ABOUT THE SERVICE TO FRIENDS & CO-WORKERS. WOULD I CALL THEM AGAIN? YES, IN A HEARTBEAT!

LEE WAS VERY HELPFUL, INFORMATIVE, AND COURTEOUS. HE RESPONDED TO US QUICKLY. THE PERSON WHO INSTALLED THE WATER HEATER WAS EFFICIENT AND VERY POLITE. SO FAR, THE WATER HEATER IS PERFORMING VERY WELL AND WE ARE PLEASED WITH OUR EXPERIENCE OVERALL.

OVER THE PHONE LEE EXPLAINED HOW TO CLEAR THE PROBLEM. NO VISIT, NO CHARGE, DISPOSAL WORKING FINE.

THE PLUMBER GAVE A FIRM PRICE ESTIMATE BEFORE BEGINNING WORK, AND HE COMPLETED THE WORK IN A TIMELY MANNER.

THE PLUMBER WAS ON TIME, VERY POLITE AND REASONABLY PRICED. WILL DEFINITELY USE THEM AGAIN!

NORTH ATLANTA PLUMBING IS GREAT. I CALLED THEM TO UNCLOG THE DRAINAGE PIPE LEADING FROM MY HOUSE. THEY DID AS MUCH AS THEY COULD, BUT I EVENTUALLY HAD TO ALSO CALL IN THE CITY. NAP GAVE ME THE NECESSARY INFORMATION I NEEDED TO DEAL WITH THE CITY. WHEN THE CITY FINISHED AT THEIR END, NAP CAME BACK OUT AND FINISHED UP THE JOB. AND THEY CLEANED UP MY BASEMENT AFTERWARD. THEY WERE EXTREMELY PROFESSIONAL, COURTEOUS, KIND, FAIR AND DETERMINED TO HELP ME TO THE BEST OF THEIR ABILITY. THEY CALLED WHEN THEY SAID THEY WOULD CALL. THEY SHOWED UP WHEN THEY SAID THEY WOULD SHOW UP. I HIGHLY RECOMMEND THEM. AND WOULD CALL THEM IMMEDIATELY MYSELF IF I HAVE ANOTHER PLUMBING PROBLEM.