I have now hired an attorney to correct this problem that occured in 2011. This is stil in progess., I would not recommend dtv to anyone.
Description of Work: Upon d/c of my service I recieved a final bill of $12.52. DTV requested that I return my boxes for service. Once this was done, I received a bill for 150.00. When I call to enquire about this, the agent was totally rude and insisted that my husband rented p*** movies on the box that I had returned. Number one, I am not married, number 2 why did this not show up on my bill prior to d/c of service. I do still have all the previous bills. When I informed the rude agent that they had received a box that they had replaced in may, she continued to insult my intelligence, and insisted that my husband had rented these. I have refused to pay this bill, and it has decreased my credit score.
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$105
Venalda G.
05/2012
3.0
satellite tv service
+ -1 more
We were having some trouble with the signal and they basically walked us through some things that we could do inside the house. They suggested some things they could do once they came out and basically my husband settled with some stuff and figured out how to get it work better with they never actually came. We weren't really impressed with the customer service. They were trying to charge us for internal wiring and stuff but my husband figured out something himself and the issue was resolved. We will use them until we find a better option.
Description of Work: We use 1 Direct TV - Local Satellite Television Sales for TV services.
Rating Category
Rating out of 5
quality
4.0
value
2.0
professionalism
3.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
William B.
01/2012
1.0
satellite tv service
+ -1 more
They tried to sign me up with a $16.95 promotional rate, but then, when I read the contract, I saw that that rate was not what I would be charged. When I called to cancel the charge, they somehow got my other credit card number, I have no idea how, and charged my other card! I am expecting refund on both of my cards, but these people are crooks and people should stay away from them.
Description of Work: I was going to use their services for TV.
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Service Categories
TV Service - Satellite
FAQ
1 DIRECT TV - LOCAL SATELLITE TELEVISION SALES is currently rated 2 overall out of 5.
No, 1 DIRECT TV - LOCAL SATELLITE TELEVISION SALES does not offer free project estimates.
No, 1 DIRECT TV - LOCAL SATELLITE TELEVISION SALES does not offer eco-friendly accreditations.
No, 1 DIRECT TV - LOCAL SATELLITE TELEVISION SALES does not offer a senior discount.
No, 1 DIRECT TV - LOCAL SATELLITE TELEVISION SALES does not offer emergency services.
No, 1 DIRECT TV - LOCAL SATELLITE TELEVISION SALES does not offer warranties.