#1.Azuri Rugs

Had Azuri come out to pick up a rug that we bought at an estate sale. The smell wasn?t great. I asked the guys who picked it up if cleaning it would get rid of the smell, I was assured it would and they had worked on other rugs that smelled worse than this one, and they came out like new. I also asked if the fringe would lighten up and it looked dingy. ?Absolutely, it?ll look band new? was the response. Great. I couldn?t wait to get my rug back. Two weeks later, the rug is returned. It smelled EXACTLY like it did when we sent it out. AND there was dirt, grim and a cockroach wing on the rug. The fringes looked like they hadn?t been touched, except where they were broken off. The fringe wasn?t ripped when it left. The guy who brought the rug back said he would call the office and let them know I wasn?t happy. They offered to take the rug back and reclean it. I said fine but said I was hesitant to let them take it again because it seemed like nothing had been done the first time. The guy just said I understand, I understand?.and took the rug. A week later, the rug is returned. Yep, still smells and has ?stuff? all over it again. I made it clear that I wasn?t happy but was asked how I would be paying. Nothing was offered to ?make it right?. After 10 minutes in the house, the rug was starting stink up place. I ended up getting a fan and opening up all the windows, in front of the guy who delivered the rug. Nothing but ?ok, sign here?. As soon as the guy left, I called Ed, the owner and left a message. The next day, I called again, and left another message. I called later than day and left yet another message. Nothing. To date, I?ve not heard one thing from this company on why my rug still stinks. I paid for nothing. The rug was cleaner when it left, than when it returned. DO NOT USE THIS COMPANY, unless you like to throw away money.