Clockwork Heating & Air Conditioning

Description of Work: New Heating and Air unit (full system).

Description of Work: .

Description of Work: Installed new heat pump unit

Description of Work: Service man came exactly on time, completed his work, replaced a worn out part and cleaned up when he was finished.

Description of Work: Heating and A/C

Description of Work: Our carbon monoxide detector went off on a Friday and we called Clockwork Air. They came over immediately, disconnected our old damaged furnance, brought us bids on a new system, lent us room heaters to get us through the weekend, and drove to Atlanta to pick up the new furnance we selected. Starting early on Monday, they worked all day for two and a half days to get everything installed and helped us find a reliable person to do insulation. They saved our lives.

Description of Work: Due to a major problem with a heat pump, there was a choice to be made: attempt to repair a faulty contractor-grade heat pump that had major issues after only 2 years of service at a cost of half the price of a new and better heat pump, or go ahead and get a reliable heat pump. With colder weather in sight, and no guarantees about the broken pump, the logical decision was to replace. The company, which is family owned and operated, sent out one of the owners and an assistant. They seemed very up-front and reliable. They recommended a different brand of pump as one that was more reliable. I checked Consumer Reports before committing, and Consumer Reports almost read exactly like the experience of the contractor--the broken pump had the worst repair record, and the one they recommended had the best repair record. They did a complete replacement promptly, and the unit and the new thermostat work perfectly. I also think they will easily return if there is a problem. They most likely are on the higher side cost-wise, but on the other hand, I have confidence in the work and in what they recommended.

Description of Work: The $250 I paid is for a yearly service contract which includes a summer and winter filter and furnace/air conditioner cleaning and maintenance check. It also includes discount prices on emergency services. I have been a client of Clockwork Heating and Air (formerly A&A Heating and Air) for over 20 years and have always been completely satisfied with their work. The arrive promptly for appointments are courteous and very professional. If something comes up and the service man will be late they always call to let me know of the time change and if necessary I can change the appointment. They do excellent work. They actually repair problems with the furnace or air conditioner when possible rather than just replacing the appliance unnecessarily. They do their work quickly, don't leave a mess and are on their way. I would definitely recommend Clockwork H&A to my friends and neighbors.