VISION PAINTING INC

Overall, I could not have hoped for a more pleasurable experience. The estimate was detailed, thorough, complete and very professional looking. The estimator went over every detail with me. After the house was pressure Washed, I was introduced to the Crew Leader who was articulate and very comfortable with answering all my questions. The amount of detail and attention shown, from preparation to the final day of painting, was truly a very pleasurable and educational experience. Vision Painting delivered on an Excellent Paint job at a very fair price. They are the Painter i will keep.

Last Saturday I had the WORST customer experience with a Vision Painting employee that I can recall with any company in recent memory. I found the employee?s behavior rude, disrespectful, and unhelpful. I hired Vision Painting last summer to paint my home?s exterior. The project manager assigned to my job, Steve, was wonderful. He worked with me from the project?s inception to conclusion. He provided me with a detailed estimate, he collaborated with me on color and paint selections, and he accommodated my work schedule. This was extremely important to me as a working parent who was attending graduate school at the time. Steve didn?t hesitate to answer my questions, and take or return my calls. His professional expertise was invaluable. When the job was complete, it exceeded my expectations. He and I agreed the approximately $7,000 for the paint job was money well spent, because a professional paint job in combination with Sherwin-William Paint was an investment that would increase my home?s value. Well imagine how disappointed I felt in May when I noticed the paint on my shudders buckling in less than a year. Because I was well within my warranty, I didn?t hesitate to call Vision Painting to fix the problem. When I called, they agreed to scrape and repaint the shudders. They were somewhat slow to respond claiming delays due to rainy weather. I had to make several follow-up calls to finally get them to put me on their schedule. When they finally came out in June about a week and a half ago, I was annoyed to discover additional drill holes next to the screws that affix the shudders to the house. I immediately called Vision Painting to express my dissatisfaction. Connie, the office manager, told me she would send a manager as soon as possible to assess the situation. I requested she tell the individual she dispatched to call me when they arrived at my home. Well imagined how shocked I was when someone from Vision Painting rang my doorbell Saturday morning, although I never received a call. Since the individual was unexpected and unannounced, I had to get dressed. I did as quickly as possible. When I met the Vision Painting manager in front of my home, I proceeded to explain the secondary holes I discovered on my shudders. He abruptly told me the worker(s) told him they didn?t remove the shudders, therefore they weren?t responsible for the holes. I responded by explaining the holes weren?t there before. Feeling the situation was becoming heated, I attempted to calmly explain my concerns again. He continued to escalate the situation by describing my concerns as ?ridiculous accusations.? Finally I asked him, haven?t you ever heard the saying, ?the customer is always right?? He told me, ?THE CUSTOMER ISN?T ALWAYS RIGHT.? I told him, ?Sir, I know my house, and those holes weren?t there before. I paid Vision Painting almost $7,000 for a quality paintjob. Therefore I expect quality workmanship.? He then said something regarding he looks at houses all day, and most people don?t know their houses. ?I told him, ?Well I?m not one of those people.? Then I proceeded to walk away. Then he told me wait a minute, and proceeded to tell me how upset he gets when people walk away from him. I found his behavior irrational, considering I was the customer and not his employee, he wasn?t attempting to resolve my issue, and I was on my own property and going inside my own home. I received a text from him later that morning on June 30th at 11:13 AM. ?Even though I absolutely do not think we did it, I am sending a guy over today to patch or replace holes.? Considering his offer was unapologetic, questioned my integrity, was filled with denial, and lacked my consent, I declined it. I responded at 1:32 PM, ?Please do not take any further action at this time, until I contact your company. Thank you.? He then replied, ?He is already at the house working on it.? I found this extremely irritating and disrespectful, because I NEVER gave my consent for him to proceed with any additional work. I replied, ?Tell him to leave. You do not have my consent.? I feel my customer service experience with Vision Painting did a complete 180 degree turn from extremely positive to extremely negative. Instead of trying to offer me a reasonable solution to give me what I believe I paid for and was therefore entitled to. Vision Painting tried to convince me I was somehow responsible for the very problem I called them to remediate. I couldn?t believe it. The shudders were included in my $7000 paint job. Why would Vision Painting think I would drill additional holes in my own shudders, then call them to fix buckling paint, and then tell them to fix those same additional holes? But I?m the one who?s ridiculous according to them! Now that I know what kind of company Vision Painting is I would NEVER use them again, and I would NEVER recommend them. Ironically, I was going to ask Vision Painting to give me an estimate for my home?s interior last Saturday. But now that I know how they treat their customers and they don?t represent or warrant their work in good faith, they can forget it.

Looking to have two two interior rooms (formal living room and dining room) professionally painted, I called five Angies List rated interior/exterior companies for estimates. We received four bids for the relatively small job and selected Vision Painting, Inc. because of Mike Gatto's SUPERIOR presentation, EXCELLENT bid, and OUTSTANDING response time (to emails, scheduling, etc.). This guy is a professional through and through--no baloney, no fast-talk, no over-sales, no gimmicks. He gave us quotes for single and double coverage, which is not only smart, but also fair (though we knew both rooms would need two coats of paint because the previous homeowners were so ridiculously stupid that they probably didn't know their rear-ends from their elbows. But I digress.). We accepted Vision Painting's bid on a Saturday. By the next day, we had our job booked. However, because our schedule was flexible and because of poor weather necessitating Vision to reschedule different exterior paint jobs--not related to ours, Mike Gatto called the following Monday morning (less than 72 hours after we accepted his bid!), saying he could have a crew to our home that morning. Who does that? Who is so awesome like that? Vision Painting and Mike Gatto. His crew, led by Pedro, arrived on time, moved furniture, covered floors, prepped wall surfaces, repaired some nasty "wall boogers," applied two coats of paint to walls, ceilings, a sizeable window, and trim in one day. They hung up plastic around the doorway openings leading to other, non-painted rooms, which actually kept paint fumes down substantially. Oh, and they put everything back! This was a fabulous interior painting experience. It's not only a tribute to Angie's List, but also to Vision Painting that TOTALLY lived up to its Angie's List reputation and well-exceeded my own expectations. Thanks, Mike Gatto! You really are one-in-a-million. We'll be calling soon for our next painting job!

All of the providers listed above did an excellent job.

Best painting experience ever. Will use them again (already scheduled).

Vision did a great job. The work was top notch and overall I am very pleased with all the work performed. I would definitely recomend them to friends with one important "but". The final bill was close to 50% higher than the original estimate. The original estimate was for just over $4000 and the final bill was close to $7000. All of the increase was justified, explained, documented, approved and worth the expense but could have very easily been captured in the original estimate. They probably know that dark over light would take 2 coats but they only estimated for 1 which was a large chunk of the up-charge. This was a $7000 job, I just wish they would have estimated $7000 to do it. I understand not wanting to sticker shock your clients but it's easier to work through going in than coming out.

They did a great job. They were very professional, and their price was reasonable. They did a nice job of following up on details. I would use them again in the future if necessary.

I spent approximately $2000 on their services. I liked their service and I think that they did a good job. They got it done quickly and it was a good experience. I was just satisfied with the work that they did for me. I would call them again.

Excellent. The painters arrived on time, and were able to complete all the work in a single day. I would recommend these guys without any hesitation, and will use them again on future interior work.

I was really impressed with the man that came out. He had told me that he would send an estimate. I had to call and call and he finally gave the estimate with work that was not even discussed.

They painted the interior of my home and they did a fabulous job. They were very good with the follow up. I was very picky and they had no problem come back and touching up the things that most people would probably wouldn’t have cared about. Since I was picky, they came back whenever I called. I had received several quotes and they were the best and I think they did very well.

The estimator was supposed to come at 5pm on Friday Mar 4. At 6pm I sent a message through their web site. Someone called around 7pm and apologized. There was a mix up. Then later on the estimator called and set up for 2pm Sunday Mar 6. He came, took good notes and asked questions. I got their email estimate a few days later. I did not accept the estimate.

Overall went very well. Had a couple of minor issues, but company was very responsive and made sure the job was done right.

I was extremely pleased with Vision Painting from my first contact to the very last. Connie in the office called promptly on Monday morning to return an inquiry call I placed over the weekend. She scheduled Robert to come out to give me an estimate immediately as I indicated I was in need of quick service. The estimate was given quickly, thoroughly and professionally, with a smile AND a printed copy was given to me on the spot. Once I called to approve the estimate, the work was scheduled quickly. Jose and his team showed up promptly every morning, again with a smile. He was very good about communicating exactly where they would be working each day and what they would be doing. He was very responsive to my inquiries and requests. The work was completed on time and is perfectly beautiful. Everything was left spotlessly clean and the communication was excellent. I was reminded to contact them should I find anything that required touch-up; when I did so (very small and few places), the response was immediate and professional. I am a VERY pleased customer.

Everybody that I talked to was pretty professional. I would consider getting another quote from this company.

Vision's crew showed up on time the first day and did a few minor wood repairs around some windows, sealed all siding joint gaps, and scraped off any loose paint, etc. Next they covered all lawn furniture and taped off the back deck and other areas as required. The next two days consisted of painting. The crew cleaned up every night. At the end of the project, there were a few places where the paint was applied to thick and it ran. The crew jumped right on it, sanded down the areas in question, and repainted. They will definitely be on my short list when our interior needs painting.

Good overall with one glaring exception. Sean was very nice and professional from start to finish and his on-site supervisor was awesome. The team worked non-stop and was courteous and friendly in every interaction with my family. The quality of work is top notch. The only and biggest gripe about the process was the discrepancy between the quote and the final bill. The initial estimate was just over $4100 with all the requisite "additional work may cost more" caviates. What I dint expect was exactly how much additional work there would be. All additional work was cleared through me and was necessary. At the end of the day I am very satisfied with the work, I just wish the estimate had been closer...we were braced for $4100 but paid a $6900 bill, that took some of the shine off of a job well done.

Things went very well and I look forward to hiring Vision again. Although there was one misunderstanding (too minor to detail) they came back promptly and went over the work to make sure I was satisfied. Little extras, like touching up the stucco in places not included in their scope of work and powerwashing my front brick steps, done as part of the service didn't hurt!! Thanks Vision....see you in the future for the whole house job!

It was a great experience and they did a wonderful job. My only complaint is that I didn't feel as though they spent enough time on their clean-up. I thought that they could have been a bit more careful; but other than that, they did a good job.

The process with Vision Painting has gone over well thus far. The guy came and was careful and took his time with the process. He took longer than I thought which I had no problem with because he was looking at everything. He then sat in his car for 45 minutes and gave me a very professional and printed out estimate detailing all of the work. They have a good rating on Angie's List and they showed up on time and they seemed to be very careful and knowledgeable.

Experience in getting a bid with Robert was very positive.

We did not use this company due to a very high estimate.

We had had them do our outside paint work so we knew it was going to be a good job. They were professional from the start, with their coming out to the house and giving us an estimate to the finished product...they kept their promise and did a great job. I would definitely have them out for more work in the future and recommend them to any and all my friends and co-workers. Ricardo and his crew were beyond good. They were great. I am very happy with the job they did in the interior of the house, they did 6 rooms and the entrance and hallway of the home. We have tall ceilings and they did a wonderful job on all the trim work. They also did not try to push more work on us by suggesting unnneccesary paint work. They did not ask for money until we were completely satisfied.

I have called them back for other projects.

They were thorough and professional. They were great at scraping and sanding where layers of paint had built up in one or two areas, and the carpentry work was done with great care to ensure that it matched the old moulding. I did call them back for a touch-up to the screened porch floor and they came out promptly and took care of the problem. I would definitely use them again. The experience was first-rate, from the initial visit by the salesman to the expertise of the painters to the clean-up.