USA FAMILY MOVING OF ATLANTA , LLC

We hired USA Family moving. They did not dhow up the first day. The second day they arrived at 1 PM instead of 9 as promised. The team was so small. When questioned because the team could hardly lift several items, the manager said, “You are right. You got the B team.” They ruined teo couches and took three times as long as projected. It was an awful experience.

Using this company was a hassle, and added more stress to an already stressful situation. They were very late, overcharged me from my original quote because they didn’t include packing in the full service I requested and let me know only the evening before my scheduled move. They make promises on their webpage that they can’t fulfill, and they were the most expensive of the 4 quotes I received. I sent an email with details to several of the contacts I had throughout the move and was not given the courtesy of a response. I will never use or recommend this company again and it’s a shame they highlight their “veteran” owned and operating status when they don’t uphold the standard. Be careful!!

Deanthony kalik Curley Kevin Deman I am happy and satisfied with the everybody and nice

Horrible experience with this company. 1. Wendell with USA Family Movers said he’d give a one hour courtesy call when they would be on the way to our home. I was given the afternoon window of time for service. At 4pm and no word, * I CALLED * Wendell. “Too late due to location of the crew and pending weather”. We had to reschedule and take off work another day to accommodate THEIR schedule. 2. When driving down our road, the driver pulled down the overhead power line and the internet line and Wendell claimed it could’ve happened to any large truck. We have a camper, there is a horse farm below our home with large trailers, and big trucks travel on our road and this has NEVER happened. There was no excuse for the driver to be so close to the side of the road and power pole that he pulled down overhead lines with the moving truck. Wendell’s reply made it our problem the lines were “too low” and never a concern regarding his driver that also caused damage to the moving truck. The power was restored the same day. It was several days before the internet company could get our line repaired. USA Family Movers offered no concern or compensation. PURE NEGLECT on the driver yet we were the ones inconvenienced for days without service. 3. In the master bedroom, Demarcus and his team broke our bedroom dresser mirror. The quote to replace the mirror is $325. Their response to my claim was a SETTLEMENT OF $12.00. TWELVE DOLLARS!!!! with the response, “I’d like to increase your settlement offer to an even $50.00”. My husband was in the room when they broke the mirror, so there is no question as to what happened. We understand accidents do happen but this was due to PURE NEGLIGENCE and they knew it. The insurance they offer was $429 without deductible and $142 for the insurance with a $300 deductible, so that would not offer any compensation for our broken mirror. Although very frustrated with Wendell, Demarcus and moving crew, we gave each mover a tip because it was the right thing to do. It seems like this moving company could do the right thing as well.

Yes these guys were great! Quan, Zyun., Brandon and Khalis were awesome!!

This was an excellent experience from the time of my inquiry within minutes Sarah with USA Family moving called and schedule my moving project; Anthony and Stephen came on time and handled everything professionally and with care. I will definitely use them for future moves and recommend them to all my friends.

Awesome bunch of men, moved us quickly

Roy Cade, Jalen Smith, Mitchell Teasley, JaPaul Sanders, Kenny, Cameron, Steven Ross, and Bryant Stewart did an awesome job with the eviction move out of our tenants. They were fast, efficient, and professional. Thanks, Guys!

Adrian and Gary did a great job! They were punctual and got the job done!

Janelle in the office was pleasant and helpful when I called with questions. She returned my calls promptly and was able to answer my questions and put my mind at ease. Moving is stressful and she helped to relieve a lot of mine with her kindness. The three-man crew, Tray, Terrence, and Kholiqu, were punctual, positive, polite, and efficient. I asked to extend the original time by an hour after seeing how much I still needed done. They were very accommodating and, again, understanding of my budget needs and seemed genuine when they said that they were glad that they could help me. WOW! I HIGHLY recommend this company for their more than fair pricing, great customer service, and positive employees that worked hard to accommodate and help get me moved within my tight budget.

Very smoothly and as estimated Nick Trez and Quan did a great job

Learn from my mistake and DO NOT go with this company. I have moved more than the average person (5 times in the last 2 years for example), so I know a thing or 2 about moving and moving companies. So when I tell you I am so disappointed that I used USA Family Movers I really mean it. My typical moving company was not available, so I started to look around. USA Family Movers seemed to have great reviews, I read through pages and pages of reviews and felt like I was making an okay decision. Looking back now, I can see that this is the same scam that they play on most people, but they just don't realize they're being scammed. The movers I usually use have sent 2-3 movers in the past and it's never taken more than 2.5 hours (1 bedroom + office).That is the timeframe for moving from one apartment to another, wrapping, unwrapping, and putting everything where I want it. I was moving everything to storage on this move, so thought I really could stay withing the 2 hour minimum with the 3 movers I had reserved. The day before my move I got a call from Wendell to go over my move and all the specifics. Once again, I had to go through every piece of furniture I had, so he could assess what was needed. He was also asking about the use of blankets. Since I was moving to storage, he said I could rent blankets from my storage place to use, provide my own blankets, pay for their paper blankets, or just have the movers use the blankets to move and then unwrap and leave my furniture "naked" in the storage unit. I decided to go with the last option because I was trying to save money in my move and didn't think the blankets were necessary. The morning of my move I got a call from Wendell telling me that one of their trucks called out and they would be trying to find some replacements, so my move got pushed back to later in the day (12-4). I was only able to get the morning off, so was relatively inconvenienced, but things happen. I got a call a little later from Roy, the driver of the truck assigned to me. He said he was finishing up a move and then would be coming to me. But the problem was that I paid for 3 movers and he had 5 in his truck. If I didn't go with 5 then he'd have to go back to the office and drop the extra men off, so, would I want to have the 5 movers show up and pay the difference? Anytime something like this has happened to me in the past, the companies have sent the extra men at no extra charge because this was not fault/the move had already gotten moved. I told him I didn't want 5 men because I wanted to keep costs down and stay around 2 hours. He told me it was definitely going to take more than 2 hours, but he could make it work to bring a 4th man. When I asked what the difference was in price he told me it was only $30 more ($179 vs. $209). I said I guess I can do that. Then he ended up saying he had to go by the office anyways and drop off the 5th man, so I accepted the 4th man for no reason. I got a call from him a while later confirming the 4th man, but now he told me the rate was $239. Which I was super annoyed about but since it was DEFINITELY going to take more than 2 hours I did the math to figure our that would be cheaper than a whole extra hour for 3 men. He again went over the whole blanket conversation I had had with Wendell prior to the move. I told him I already discussed this and want them to just use their typical blankets and unwrap when we got to the storage unit. Then I got a call a little while later from another one of the movers on the truck and he was asking me about blankets and how many paper or regular blankets they should bring/what I wanted to do. I also told him I already discussed this with Wendell and Roy, but that I wanted them to use their blankets and then unwrap when we got to the storage unit. When they got there I had everything ready to go -- Everything disassembled for the most part. Most of my boxes I had already moved, there were only about 10 left and my furniture. Again, Roy asked me about blankets and said that wrapping and then unwrapping when we were on site would take so much extra time, so he recommended just using the shrink wrap (which is what movers typically use to secure blankets to furniture). Then everything could stay in the shrink wrap in my unit. I figured this would make for a quicker move OUT in the future, so decided to go that route. It wasn't until they had all the furniture loaded on the truck that they mentioned any charges for the supplies used (tape, shrink wrap, etc.). In the initial confirmation email you receive from them it does say "We do charge for any additional packing materials such as tape, shrink wrap, and/or boxes." Stupid me. I thought that meant additional, like if there is some stuff you forgot or missed that the movers catch that they will have those extra materials you can pay for. This is wrong. They charge for all the materials they use, unless you provide your own. **In my opinion -- This should be included in any move if you're paying for movers. Once they have everything on the truck, they also request that you pay for your move up front. They calculate how long they think it will take to move and then if it ends up not taking that long they will give you back the excess money you paid. That is not conventional and I found it very uncomfortable. We tried to ask if we could pay at the end, but they would not allow for it. They estimated the move would take 3 hours, but also pointed out to me how fast it was going with the 4th person. When Roy announced to me that I owed him an additional $873 I was shocked & didn't understand where the figure was coming from. (3*239 = 717) On the way to the dropoff location I called Wendell so he could break it down for me. He said something about travel expenses, which was what my deposit was. Or that's how it was explained to me at least. He told me that was wrong, but also that I had reserved 3 men and got 4 so I owed extra money from that. I got a 4th man that I technically didn't even request, but I digress. He explained some other BS charges that didn't make sense either. Then he had the audacity to tell me that Roy estimated this was going 3 hours, but if I only had the 3 men it would have taken 5.5 hours so I was really getting such a great deal. FIVE AND A HALF HOURS?! Are you kidding me!? To move 1 bedroom, living room, dining room, washer & dryer, and some miscellaneous furniture?! I only had 10 boxes. I could have moved it myself in 5.5 hours. So, no. I did not think I was getting the deal of a lifetime. It puts you in a real uncomfortable position, because the guys actually moving were sweet and did a good job. But you're so annoyed by being manhandled that you have to not be rude to them. Anyways, they ended up finishing in 2.5 hours, but this was still the most expensive move of my life. Almost $1000 later and I am left with such a bad taste in my mouth and am so mad at myself for going with this company. My mom is a realtor, and will tell all her clients to avoid using this company. I am telling all of my friends, and will mention it anytime I hear ANYONE talk about moving. Avoid this SCAM company!!!

Went well, Tyre/Eric/Jovan were a great team of professional movers. Even the heaviest and larger items were moved without incident. Would definitely use USA Family Movers again.

This is ABSOLUTELY one of the top 5 worst experiences of all time we have ever been through. When I spoke to the lady who answered the phone, she reassured me we would be able to move in ONE day, on 12/6/21. I let her know it was a 4 bedroom house with a basement and she reassured me that it was not going to take all day to get out of the house. I then I spoke to a manager I let him know that we had to be out of the house by 5pm and he reassured me that they would be out of the house by 2 or 3pm same day. I thought was paying $385+ per hour and noticed that the workers were not moving very fast and that we had six, sometimes seven workers. When I got the bill, it was $508 per hour. Seven workers cost more money and increased the hourly rate. We unfortunately were not able to be there for a few hours as we were closing on our new home and setting up the utilities a the new house which we had to be there, which was only 15 minutes away. During our absence, our neighbor noticed a few of the workers moving extremely slowly and texted us saying they were standing around at times. Ninety-five percent of the house was packed up .. I was charged for more boxes, especially wardrobe boxes than were used. We personally took all our clothes, pictures, plants, lamps and other items that they charged extra for so why was I charged for so many wardrobe boxes, 12 at $19.00 each, still looking for those boxes!!! They charged $956 for boxes and materials, including 54 rolls of tape at $5 per roll and 4 shrink wrap rolls at $50 per roll... I assure you this is not the case. The workers got there at 9:30am and they did not get done loading our stuff until midnight and had to come back with our stuff the next day to unload. Amazingly, it took 16 hours to pack the trucks and only 5.5 hours to unload..... we were able to monitor them the whole time the next day. This move cost us $9200+!!! They charged for 22.5 hours of moving time including travel time. This was with6, sometime 7 people..... do the math. They broke some fine china (I saw it happen) and when I asked where the china was, they stated it was in one of my bins. I made a claim and the china could not be found anywhere so I am assuming they took it. Amazingly, they took pictures of china I had in a box that I got for $9.99 and said they would pay that - it was not the same china and I also had other items that were broken that I still have not received any settlement for. They make you sign documents and have them notarized and witnessed but they won't pay. I would even settle for them replacing the china but after a back and forth, they are now silent. In addition, I am missing items that I personally packed, they are nowhere to be found in this move. Hannah was the manager I was talking with and justified every horrible experience as that is just the way they do business. My voice in this matter was not heard and I wasted my time and money (getting documentation notarized and witnessed) going back and forth. BOTTOM LINE - A 4 bedroom 2/5 bath house that is 95% packed should not take 22.5 hours to move 15 minutes away. I feel I got scammed and seriously padded fees, etc. WILL NEVER HIRE THEM AND YOU SHOULD NOT EITHER. You have been warned.

Antonio, Lamayn, Spencer and Ladamian did an outstanding job!!!!

They charged me high dollar, damaged everything they packed, ruined quite a few expensive items. They did not care to resolve the issue and their customer service was poor.

Very happy with movers, they were flexible with unusual circumstances, communicated well, were punctual and courteous and moved belongings with care.

I’ve used USA Family Moving for multiples moves in the ATL area and highly recommend them to anyone in need of reliable movers. I can’t say enough great things about them. Roy, Spencer, Jean, Eddie, and Kamal did an excellent job, making for a very efficient and organized moving experience!

Great! Very polite and professional

There was a Small glitch with truck but only temporary delay. But the overall experience was good. The guys moving did a fantastic job. They were easy with expensive items and nothing was damaged. They were very kind and helpful. They were very hardworking.

The movers actually showed up earlier than expected and got right to work. We had a pretty big move, and we're so glad that we followed their suggestion to have four guys. They were super fast, professional and knew exactly how to get the job done without damaging our furniture. I can't express enough how great this experience was. We will definitely use USA Movers again!

Recently Usa Family Moving helped us to move to our new home. My family is endlessly grateful to this company/people for their professionalism and for making our move as smooth and stress free as you can only imagine. I found this company through word of mouth as many of my friends who relocate frequently advised me to hire them as they have performed so well for them. The communication was very straightforward with these guys. This was not our first move but what a different experience it was. I hope we are not moving anywhere soon but if we are I have moving portion covered. These are my go to guys for sure.

Usa Family Moving was responsible for moving my belongings last week. They did an amazing job. The movers arrived on time. They were very friendly and efficient. The whole apartment was boxed very fast. These guys were such well-oiled machines. They delivered everything in good shape just given time. This move could have so easily become a nightmare but these guys made it so easy. Thank you so much guys.

We have just moved with plenty of fragile and delicate items with Usa Family Moving. I have no regrets whatsoever that we used them for the relocation needs because they have given us a picture perfect move. I would like to appreciate the effort by our crew chief and his team, their manager, our moving advisor and obviously the onsite estimator for the extremely precise estimate.

Went really well!! Movers were in and out really quickly. No damage done to any of my furniture. It was the exact in and out job I wanted from my first time using movers.