Sutton's Service Inc

Have used Sutton in the past. Gave them a call when fridge started making some pretty gnarly noises in the evaporator area. They came out same day and removed all the panels and gear in the back of the freezer, found a broken fan blade and replaced same. About 45 minutes from start of job to happily cutting them the check for the service.

They do really good work, and very reliable.

I just had them stop in to help with a minor repair, but I've used them probably 5-6 times over the past 22+ years, for everything from little stuff to larger projects like helping me swap out a "dead" double electric oven with an on-line purchase from another vendor. They are always prompt. They are always fair. I have never had one of their staff do ANYTHING that left me disappointed. You really can't go wrong with these guys. If you enjoy the feeling of great customer service, you've come to the right place.

On Monday 7/7, called in afternoon to get an appointment for repair of GE built-in wall oven. I gave them the Model number from the Use and Care Guide from GE for this oven and described the problem. Was told the earliest they could come was Wednesday morning early, between 8 and 10am. As I wanted a local company I said okay. On Tuesday I got a call that said they would now come between 10 and 12pm on Wednesday, 7/9. I said okay to the change in time. At 12pm on Wednesday, not having seen nor heard from Sutton, I called them to cancel the appointment. Not long after cancelling the appointment, I got a call from them saying they were in the neighborhood. I told them that I no longer wanted them to come as they had not communicated a problem in coming and had already changed one appointment already. They hung up on me. I saw the name on Angie's List when I first looked. Saw one review that mentioned the same problem. When I started writing this review, the system says they are not on the list.

My experience has gone very well. I have used this company many times. The staff is professional and knowledgeable in their field. The pricing is competitive and I would recommend this company to others.

We had an individual that spoke another language (english being the secondary language) so the pleasantries went out the window. After figuring out what was going to be done the gentlemen said he would order the part and call when it came in. We heard nothing for 2 weeks (including weekends). We called and left a message. No return call. We waited.... Two days later he called and said the part was here and he want to come over right now...he meant right now. It was a thursday and we were not home at 2pm so we suggested friday or saturday but he said he was not working those days and we would have to wait until monday. Of course we had to wait.... He came monday, replaced the part. It took about 15 to 20 minutes and I gave him $100.00 and he left. Absolutely NO conversation. The washer seems to be working so that's the bright spot. It would have been nice if he introduced himself because we have no idea who he was!!!!

Very, very professional and timely!!

They are extremely professional, helpful and affordable. Any Repair services that I may need, I will certainly continue to call Sutton Services!

Repair person knew how to get the job done. Microwave is back to normal operation.

arrived on time, fixed the dryer as requested

Everything went great. I would recommend them to anyone.

I chose this company because I prefer to use local merchants. Sutton Services was amazing!! They answered the phone promptly and professionally. I explained that my dryer was not heating up and the gentleman asked if I knew the model ( I did, and the series ). He happily arranged a service window for EXACTLY when I needed it the very next day. Parker called to say he was on the way towards the end of my time window, which was fine. He arrived, introduced himself, went immediately to work. He found the problem, had the part, and fixed the heating element in about fifteen minutes, and I swear he left my bathroom cleaner than he found it. I wish I could rate them even higher, and have already recommended them to clients and friends. Thank you Parker, and Sutton Services!

I talked with Mr. Sutton personally and he gave me the confidence to set-up an appointment for a repair with his company. My wife met with the gentleman that came out. He was professional and right on time. However we wish they did call that morning just to confirm. The repairman was competent and quick to solve the problem. We thought the repair costs were very fair.

Scheduled a call to determine what was wrong with one of the ovens not being able to heat. They gave a 2-hour window to come and they called during that period to arrive. After determining that the problem was a burnt out circuit board, they ordered a new one, and when it arrived a few days later, they replaced it. Both ovens are now working fine. Most of the cost was the circuit board they had to order ($225) and the labor, therefore, for both visits was very reasonable. Also, in the past, I have had Sutton repair my old Maytag dryer and Frigidaire refrigerator, and I find them to be consistently good in their knowledge of large appliances of different makes, with great service and pricing.

They were on time, so considerate, showed us what we needed to do and took care of our problem. We will always use them in the future! They were also extremly reasonable and they could not have been nicer!

They were professional and will use again

They were prompt, professional, knowlegeable and informative. We were very happy.

Everything went great...very knowledgable and efficient... and I was very happy with the cost.

I used Sutton's Appliance Repair and they were great once again. When I told them what was wrong they came right out with the equipment and fixed it and he was gone. I liked that they came prepared and they came right out quickly. They were great.

They came on time and hecked out my washer - could tell right away that it was needing too much work to make it worthwhile. Did n't waste my time. Courteous and professional. Would highly recommend.

Called Sunday night with water leak in dishwasher. Not an emergency repair. Came Tuesday am and fixed it. Professional and qualified

The technician thoroughly checked out my washer to find the cause of leakage and determined that the leak was in the tub and would not be cost effective to repair. He recommended replacement and only charged the $50 trip charge;. I found this company to be responsive, the technician knowledgeable and the overall experience very commendable.

The service was excellent and went effortlessly

House bound with knee surgery - clothes washer stopped - called you - then Sutton - said they couldn't come for 4 days - heard my pain - came late that evening - fixed.

Great work. Very Personable. Arrived on time. Worked quickly. I would definitely use Sutton's again.