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Southeast Retractable Systems LLC

3.0(
2
)

Sunrooms and Patio Enclosures, Screen repair, Decks and Porches,

... +1 more

About us

Additional Service Areas - Birmingham, Nashville, Chattanooga, Knoxville, Memphis, Mobile & Huntsville. Additional E-mail - sales@retractablesystems.com, bob@retractablesystems.com. Additional DBA - Clearview Motion Screen Inc.

Services we offer

Screen sales, repair & installation in garage doors, doors & windows.

Amenities

Warranties
Yes

Reviews

3.02 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
50%
4
0%
3
0%
2
0%
1
50%
Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
3.0
responsiveness
3.0
punctuality
3.0
Write a review
Showing 1-2 of 2 reviews
Kasey K.
08/2010
1.0
sunrooms
  + -1 more
We have had to have them replace the French Door screen three times. It has not worked properly. One of the big motorized screens will come of the track and will not open and close properly. It basically doesn?t function and bugs will get in. They are not very responsive, when we call them to for repairs it takes weeks for them to get out here.
Description of Work: We used them for installing motorized screens for our back porch by pool and a manual French Door screen.
Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$50,000
Response from Southeast Retractable Systems LLC
First off the issues with this job stem from lack of cooperation from the contractor, Miller Landscaping as well the homeowner. Our client was Miller Landscaping, not the members. In designing this project, they chose againist our urging, to recess our products, thus limiting its ability to travel freely. In fact, they surrounded our product with concrete which dried on our screen causing it to tear. We have received several service calls regarding the door. When we arrive, we inspect the product and find that it is filled with leaves, debris and other items. We have expressed numerous times that this area must be maintained and free of these items. We obviously have returned each and every time, but yes with delays. Miller Landscaping was slow to pay on the initial project, but did in fact pay. On the service calls, Miller was responsible for the expense because of their lack of communication from the beginning. Once they would pay, we would complete the work. If fact, we went over and above on one repair by removing the concrete enclosure and re-doing it for them! This is not in our scope of work. The motorized again has the same issues, they recessed the product which we actually do encourage. But, Miller Landscaping was instructed to use screws in any area that our product was recessed making it easier for us to access in case of an issue. They didn't. We currently have an issue which they are cooperating in regards to gaining our access to our product. The wood structure has settled to the point where it has shifted our units causing the screen to get hung up on nails and screws ran through the sides. A new screen has been ordered and will be replaced when it arrives. We have completed similar jobs, over 75 in Atlanta and have not had issues of this caliber. I would urge anyone reading this to inquire about other jobs and check our references. Steve Kaplan
Teresa K.
01/2010
5.0
decks, screen repair, sunrooms
  + 1 more
Outstanding! I researched several companies online and found the Clearview door to be the best. They were very knowledgeable, professional and courteous. The door works and looks great. It is by far the safest door available because it does not slam back. I have already told several neighbors who have small pets and children and will continue to recommend them in the future.
Description of Work: Purchase and installation of a single retractable screen door for my back deck door.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$385

    Contact information

    4825 Hwy 9 Ste 300, Alpharetta, GA 30004

    www.retractablesystems.com

    Licensing

    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.

    Service Categories

    Sunrooms and Patio Enclosures,
    Screen repair,
    Decks and Porches,
    Garage Doors

    FAQ

    Southeast Retractable Systems LLC is currently rated 3 overall out of 5.
    No, Southeast Retractable Systems LLC does not offer free project estimates.
    No, Southeast Retractable Systems LLC does not offer eco-friendly accreditations.
    No, Southeast Retractable Systems LLC does not offer a senior discount.
    No, Southeast Retractable Systems LLC does not offer emergency services.
    Yes, Southeast Retractable Systems LLC offers warranties.
    Southeast Retractable Systems LLC offers the following services: Screen sales, repair & installation in garage doors, doors & windows.

    Contact information

    4825 Hwy 9 Ste 300, Alpharetta, GA 30004

    www.retractablesystems.com