Premier Hot Tubs

went great. I first noticed a small leak and could not pinpoint where the leak was coming from. All the plumbing seemed to be intact. I called Premier who cam out and diagnosed the problem. It was repaired totally to my satisfaction.

The initial purchase went fine. The owner, James Sturgeon, was polite and helpful. When we were making the purchase we recommended that the company use a crane to deliver the hot tub due to it being a heavily wooded area. He did not think it was necessary. When delivering the tub they dropped it, damaging the tub, our deck and stairs. Had they used the crane, this would not have happened. They also did not deliver everything that was ordered, including stairs and a lifter. Despite repeated calls to the business and promises of fixing our deck and the tub we have never heard from them again. Stay away from this disreputable business. We are having to sue them to recoup our losses.

Prompt. Professional and very clean installation. Delivered on promise of time and scope.

Technician great. James the owner is rude. He won't return calls and won't schedule appointments in a timely manner

Ordering from them was like going into hell. It was never installed. They came out and explained everything. We signed the contract without checking into the company. The next day we checked online about the company and it had nothing but horrible things to say about it. So we called that day and cancelled it. We had given $5,000 deposit. We had told them to send it back and not to put it through but they did. They went ahead and put it through. It took about 3 months to get that money back. It was just a nightmare. They are such crooks. We put the $5,000 through our credit card and we finally got it reversed. We did eventually get our money back but it was tied up for months. They kept saying it had to be cleared by the top people in the company. It was about $15,000 that went for our bathtub because I am handicapped and I needed something special. All of those kinds of tubs are expensive. They left us waiting and waiting between the times that we were in contact with them. They came out to the house to do an estimate. Their punctuality was ok. People online that had experience with the company had bad experiences.

It went well. They were pretty good. I have no complains.

The technician was very professional, phone support was also very good

I think that their pricing is reasonable because the prices can be high in our area. Things are going very well. The owner works pretty closely with us and he is very meticulous especially about the deck work. We have been very happy with the job that the workers that he sent us have been doing. I do not think that we really have any complaints. We are pretty happy with the way things are going. We think that we are getting a good value for the money that we are spending with them. We will recommend them to other people.

Our backyard project had a lot of moving parts as we were doing a full backyard makeover. Honestly, it was a big project that was complicated. James understood this so he came out several times. His crew rocked. Our yard had just been leveled out by a company that built retaining walls to make way for a large lawn area. James and his team worked among the other construction that was going to build our deck and get the hot tub installed in time for Winter. We had the deck inspected by the County and there were no issues. Long story short, the Deck is AMAZING like we'd thought it would be. Stacie was the foreman on our project and he was very skilled and highly capable, I would higher him any time. He's built hundreds of homes in our area and it's obvious when you speak with him. Great job and we still get lots of compliments about our deck and hot tub.