Mr. Appliance of Alpharetta

If I could give them negative stars, I would. Here is the list of their failings. 1 . The quote they gave for a part for my Bosh washing machine to my insurance was $200 over the price the Bosch website was selling it as. 2. They sent a technician to my house three times who had no clue what needed to be done and left three times without fixing the machine. 3. The fourth time they sent a person, they called an expert who failed to fix the machine completely. 4. They didn't answer my complaint when I complained to them. Now, I am left with a broken washing machine after paying $1000. I would never, ever, recommend this company. In fact, I recommend you avoid them like the plague.

Consumers beware. I rendered services for my washing machine, tech completed installation of part advised was needed to resolve issues I was having with machine. Lo and behold just 2 weeks after repair my washing machine is experiencing the exact same issue/concern. I reached back out to Nr Appliance and have yet to receive any response. Very unprofessional, don't waste your money.

Very good. They were on time. They were nice. They did what they said they were going to do.

dryer maintenance and duct cleaning

Great, he was very punctual and professional. It was a $45 service call for the estimate.

We've had the same technician (Brian) to our home multiple times over the past few years to fix various problems with our appliances. He always does an exceptional job, and importantly, we can trust him to give us an honest (and cost effective) assessment of what's going wrong. The office and scheduling is very responsive and friendly as well.

Suggested whether it is worth of repairing or purchasing a new one . He said the repair will cost 900 dollars instead buy a new one that has less load on compressor ... Like having less gadgets on the freeze .. More the gadgets less life time .. So I went and purchased a new one that has 2 compressors which will have less load on each ..I would hire him again.. because he does not say the cost until he sees and is it worth to repair or not.

The technician was on time, very knowledgeable and worked quickly. The office was communicating with us as to when the repair could be done.

The technician was very professional and on-time. However, the diagnostic fee was never discussed prior, and the work to fix the refrigerator was $600. When I made the appointment, this fee was never broached. Upon turning down the work, he then told me about the $89 diagnostic fee. I would not use this company again, as their business model is not very transparent.

They were here in early February and took everything apart as the micro. was in a cabinet above my oven. It needed some new computer part that was extremely costly so I never had it fixed. It was a lot cheaper to buy a new microwave!! He put everything back as was so at least the area would look nice until I got a new one!

It went very well. I would use the company again if the need arose.

No one called back as promised. I called twice for assistance.

Went well; no problems encountered.

Wonderful. One of the refrigerators was particularly a problem and required multiple parts and visits. It seems expensive, but not remotely as expensive as replacing them. (Built in appliances are $$$$) Ariel was tenacious in fixing the U-Line that wouldn't quit dying... LOL

It went great. I have to pay $130 more. They had to order the part and we were told it would be a couple of days and we never heard from them. Finally, my husband had to call and it probably took 5-7 days for them to get the part and out here. Everything else is fine.

I ordered the part on line and once it came in, we cleaned the original part (which is something YouTube suggested could be the issue), then the dishwasher came up with a Low Water error code. We swapped out the old part with the new part a couple of times and we were still coming up with the Low Water error code. Because Michael had cut the water off (and we weren't sure exactly where), I called numerous times attempting to talk with Michael. Finally he called me back but unfortunately I missed his call. The receptionist talked with Michael personally and she became the relay person for the issue. When it was never resolved, she had Michael come to the house again. He advised me it was another part we needed to purchase to resolve the issue. In the meantime, Michael must have been having a bad day because he advised me he had to ask for a raise and that the owner "just wouldn't listen to him". This was very unprofessional to me. Fortunately, instead of listening to Michael's advice, I contacted another repair company. The technician came to the house yesterday and it was nothing more than a kinked water supply hose causing the low water error. Michael never bothered to look, only suggested ordering more parts. Finally, after several weeks, my dishwasher is working!

It is now August 11. I have called Mr Appliance 2 times to find out what is happening twitch the part that needed to be ordered. The phone operator took my information both times and said she would call me back. As of this date, I have not heard from Mr. appliance or anyone else and my $3000.00 refrigerator is still broken!

When I returned from vacation, I was able to fix the problem myself. This company was very polite and professional trying to communicate with me.

It went very well. They actually showed up early. Michael was very courteous, explained everything and showed me what he had fixed. They were there for a little over an hour. I am happy with the work. I haven't actually tried my washer and dryer yet, but he did show me how less loud my dryer was. He did have like a cycle going and washed. But there was nothing in it. So, I haven't actually tried it out with anything in the washer yet.

The service technician, Michael Gilmore, was EXCELLENT! He was accompanied on the diagnostic visit by the owner, just like Undercover Boss. They were interested in solving the problem and delivering excellent service to us as customers. It is very rare to find a service company that is this good. When the parts arrived, the service tech returned and completed the repair promptly and then completely tested functionality to verify the fix. Communication with the company was quite good with the office representative. I always hate the fact that appliances break, but this company really helped to overcome that inconvenience.

This is the worst experience I have ever had with ANY company in my life. From the time the technician came till now,several months later and still trying to get my refund for an over payment made on Angie's list. The technician was condescending, rude and didn't care about the damage he did to my wood floors. The repair was a simple heating element in my oven and it took two trips, two and a half weeks and two technicians to repair it ! When I called to make the first appointment I told them my oven is a built in Jenn Air with the down draft and that the oven was not heating up. The first thing the tech did was try to pull it out without even trying to protect the wood floor. He stopped because it had the vent under the stove and he couldn't just pull it out, it would have to be lifted up and it was too heavy for one person. He didn't try to diagnose the problem, didn't turn on the oven or open the door to the oven to check the heating element. He said he would have to return with another tech to help and some special kind of tape that was used on the down draft vent that he didn't have with him. I paid the $79.00 and he left me with a scratched wood floor and no idea what was wrong with the oven. About a week later they returned and pulled the stove out about 4 or 5 inches before deciding to actually try to figure out what was wrong. It took about 15 minutes to figure out it was the heating element and all they had to do was open the oven door to replace it ! This could have been done with one person on the first visit. Oh and he forgot to bring the special tape for the down draft so if the stove had to be lifted out they wouldn't have been able to repair it that day either. Things went from bad to worse when I got on line while they were here to purchase a Big Deal coupon from Angie's list and ended up buying 3 for $300.00 instead of 1 for $100.00. The $100.00 coupon was worth $150.00 towards your bill.This should be easy enough to resolve, just give me a bill showing what I owe and tell me how to get my refund. I paid $300.00 on line and $79.00 on the initial visit, total of $379.00. I got on the phone with the office, the tech had no idea how much I owed or how to resolve this. I was told they would issue a refund and I received a check for $36.00.........really ?? $393.00 to replace a heating element that took 30 min. Total paid $379.00 Refund $36.00 Total Paid $343.00 Invoice total $393.00 ( original total would have to be this after applying $50.00 discount from coupon) I tried to resolve this with them but they never returned my calls or answered my e mail. I finally called Angie's list and they said I should have called them for the refund right away not Mr Appliance. Angie's list policy is a refund within 30 days but they did it anyway because this company misinformed me by saying they would issue the refund. Thank you Angie's list ! Yeah, resolved finally!! Well Not Really............but wait there's more. The day after receiving my credit from Angie's list they called to tell me Mr Appliance wants that $200.00 that was credited back to me in unused coupons !! So they are saying my invoice total really is $393.00 to replace one heating element and they want to take BACK the credit. I called them and left a message, still trying to resolve this. I wonder if they will return my calls this time?

All was smooth and easy. Michael was very polite and accommodating.

Never heard from them and have since resolved my problem with appliance.

The whole scheduling process was easy. I notification of the service date and a picture of the technician was sent to me in an email. The technician was very friendly and professional. Didn't take long to diagnose and fix the problem. However, the issue I had was sticker shock at the cost of the service. I contacted Mr. Appliance about what I thought was a very high cost, knowing the a compressor switch was not that expensive of a part. They promptly replied and provided information about the price (below). As part of a nationwide franchise we use a price book similar to that automobile manufacturers use. This price book shows the average duration of a repair and the average cost of doing business. This also includes the one year additional warranty we give on the part in excess of the manufacturer’s warranty of usually only 30 days. So if you look at the break down of cost of doing business: -Travel time and vehicle cost to the customers home. - Training and continuous education of technicians. - Advertising and operating the office, answering the phone etc. - Shipping expenses and storage expenses for the parts, if you have parts overnighted, that in itself costs about north of $30.00 for the part. - Additional warranty on the part and peace of mind that we replaced the correct part, if we did not then the mistake would be on us. - Professor Google and his companions take between 30-35% of our revenue home, with unfortunately little contribution to the result, other than you finding us. (In my case the part was not overnighted and the part was on the truck.) Guess I was a little naive about my thoughts of what a simple repair might cost. Other than this, the service was excellent.

Greg Blanks was fast and professional. I was trying to make another appointment after this one. Mr. Blanks left to pick up the part and then returned to install it. He took care of clean up, so I just want to say thank you Mr. Appliance!!