Home Improvement Crew

Very bad experience. Severe lack of proper communication and unrealistic time frames given. Our understanding was that Home Improvement Crew headed by Don was the general contractor for the entire project we wanted. That's how he presented everything to us and that's what we expected. Don came, measured, stated he would do the ENTIRE project and we were quoted 3 days for everything at a decent price. Not bad right? As work began, time frames started to change. Once the shower was done, the worker just left the drywall exposed and was like....ok see you later I'm done!! He told us that he doesn't do the painting and has no idea who will. Wait what?? We called Don and he said that he will find someone...so I guess the project was NOT from beginning to end like we thought. Little did we know that the quote he gave us was "up to finishing". But since we are not contractors and also not familiar with the lingo, we did not realize that "up to finishing" means no painting. Again, none of that was explained to us. Also, we were told that the door we wanted would take 8-12 days to custom make. Newsflash to us, but whatever...they have to manufacture it right? We tried to be understanding. It is now day 12 and we have had no communication regarding the door, the installation, anything. Don said that he was not the one dealing with the door and that it will be another company. And how is that the customer's problem? As a general contractor he is responsible for making those arrangements and having the necessary contractors lined up and ready for the next phase. Needless to say, it has now been close to one month since the project started and we don't know when it will end. I would never use them again for any job. Very disappointing experience. I will say on the positive that the guy that did the shower did a great job and he was very clean, punctual and polite. That is why the rating is not an F.

They did a good job. I did pay a little more than the $1,499 Big Deal cost. The workers were good. They got everything cleaned up. It was not messy at all.

When they came out it was clear that he was not going to do the jobs that we needed in the time allotted. He seemed reluctant and knew he could not do the job in a week. He was very communicative and followed up with me. I got a refund on the deal.

It was not good. The work was messy and the guy was unprofessional. I didn't see much difference than it would have been.

I believe it took to long to install the vanity. I paid for 2.5 more hours. The handyman asked me for WD40 which I thought was his responsibility to have. Also, he told me the connectors from the water lines to the faucet needed replacing even though I told him they had just been replaced with the new faucet. He did not listen and proceeded to go to Home Depot and purchase a new set. Which he did not use. He also did not know how to turn the water off under the sink and relied on me to go to the crawl space and get it done. Ultimately, the vanity was installed.

Good. Looks good. I can't calk and make it look good.

He was on time and did a nice job. He fixed the door so it wouldn't have to be replaced which saved me a good bit of money.

I have talked to a couple of Angie's List people. The last one returned the $99 for the project. Surely some of our conversation was documented. Please look for info. Thanks! Also regarding names that were given to me for tile repair, etc. -- I have not had time to get someone out since I've had a lot of stuff going on. Once I finalize tax returns I should be able to look at the master bath again. Thanks! Clara Ann Savo 770-614-4265

On time, on budget and works hard. I would definitely hire Home Improvement Crew again

Very good no complaints. In and out. Problem fixed. Btter than I could do at a affordable price. No mess. May use in future for bath re-model.

The gentleman arrived promptly. He removed all of the old caulking and meticulously cleaned the area before applying new caulking. He repaired two broken tiles. Everything looks perfect! I couldn't ask for a better job.

Don called ahead to get an idea of what we needed done. He arrived on time and had picked up the color of caulk needed after looking at the picture we texted him. The shower floor was unsightly because a preivious owner of our home had tried to put white grout over brown grout in several areas. The grout was not only on the grout line but smeared on the tile. Don worked very hard to scrape all the white grout out. He did not need to re grout as the brown grout underneath was fine. He also caulked every bit of the shower walls and corners, filling in all the gaps. Don is a hard worker and anxious to please. He assured me when he saw the job that if he couldn't make it the way I wanted that I could have my money back. (I bought an Angies deal: labor for grout retore/caulking, $89). The result isn't perfect, but to be perfect I would need to have the shower totally re tiled. it looks so much better now. Don even went back after he was done and worked another 30 minutes on a couple of areas that I pointed out to him. Don is personable, professional, and I wouldn't hesitate to hire him again. I paid $89 plus $28 for materials.

I wasn't bad but it wasn't what I thought it would be. He was prompt.

I bought a big deal for this service and it turned out excellent. It was very professional and I had an emergency with water. Before he even started working with me he came out and fixed it. I was very impressed. The crew was very professional. They did not talk; the owner came out with them. They were very polite.

Was prompt and courteous and gave great advice as to the correct course of action. The end product was good. A little messy though.

They did not do what I expected. But what they did was ok in terms of caulking the bathroom. I wouldn't use them again. I would advice others to have them to come over and have a look at the job before doing it.

It went great. He did a really good job. I would tell a neighbor or a family member who was considering working with this provider to be really specific about what they want and to have patience because it took quite a while. After we bought it, it was a month and a half or two before he could get to us. A lot of people bought the deal. He didn't do a great job with the sealer but the grout was fine. He could possibly clean up the sealer better so that it would hold better. He was on time.

We first had a scheduling issues, once we set a date he called two days before and wanted to come then. Once he arrived he wanted to see what needed to be done, I showed him the shower and tub I wanted done, he immediately started complaining how he doesn't make any money on these jobs. He started on the shower...then said the tub would cost an additional $100, once I refused, the price kept going down until stopping at $65. He eventually did the tub at no additional cost saying he was doing me a favor. He did get an additional $16 for the caulk which he said wasn't included in the job. How do you advertise 3 hours of caulking work and the caulk is EXTRA !?! The work was of good quality but I don't like being hustled!!! PS the job approximately 2 hours.

I purchased a big deal with provider for three hours of caulking. When the provider showed up, he stated it was only for one room even though none of rooms required even a hour of caulking. In order to complete the work for rooms, I was charged an additional $55 per room. The total work was less than three hours, which was less than the big deal, but still ending up costing me more than expected. The quality for the work was excellent and he was able to complete the work in a timely manner, but I wish the big deal had more clearly articulated it was for only for one room. Update: People are paid by the effort (time), not by some arbitrary unit of measurement like per room. If my room was a 1000 square feet and required ten hours of work, would you have only charged me $55 per room? I doubt it. Regardless, there was nothing in the deal that specified it was for only one room. There was noting in the deal that specified the time could not be applied to multiple rooms. The deal was for three hours and you did three hours of work, but I paid more than double the price of the deal. Here is the details of the deal below. Nothing about one room. Also, the provider only caulked those rooms, but did not perform any grout restoration. Much less time required than if any grout repairs were required. Description: Here's the Deal:$99 for three labor-hours of replacing or repairing grout or caulk in your bathroom or kitchen Could be one worker for three hours or two workers for one-and-a-half hours each The Real Deal: Caulk and grout are the first lines of defense against water intrusion into your walls and floors. If you have cracked grout or moldy tub caulk, take advantage of this offer now before leaks start! The Fine Print: Deal must be purchased through Angie's List to be eligible for discount Not valid for cash back Deal cannot be combined with other specials or offers Deal cannot be applied to current or past jobs Deal is for residential service only Appointments are to be performed during normal business hours Limit one deal per household Any additional repair/replacement requirements identified will be diagnosed and priced for approval prior to initiating further work 30-Day Refund Guarantee Promotional value expires six months from date of purchase; paid value never expires Two months after the work, the caulking is already eroding in two places.

I liked the fact that they worked with me. He came back when it wasn’t done to what I wanted it to be done. He did come back a second time, and he didn’t charge me for that extra. The first time he came, it was over three hours. So I paid him for the extra time. Then I asked him to come back because I wasn’t happy. I was satisfied that he did come back and did what I wanted. But after a while, it looked like two spots had cracks on them. But at the time I was satisfied with what he had done. My interaction with them was fine. The price was excellent.

I wanted to do some re-grouting and caulking in some of the areas of bathroom and kitchen. I was told I can use only for one of the area and also I need to pay extra for grout/caulk supplies. He took almost 3 hours to re-caulk (the color is was too bright) in bathroom and left other areas as such. The technician claimed he can't grout/caulk other areas since it's supposedly to be just cleaned.. I got the feeling that he could have done something more for those 3 hours of work (instead of just few feet of re-caulking). I felt like I did not get my money's worth of service! The customer has to be taken care of first in all service related jobs.

I bought a big deal for this service and it was a good experience. They did a good job.

We were actually a little bit disappointed. First, to me three hours means three hours for one location, so we actually had two bathrooms that needed some caulking and things like that. They charged us extra due to the second even though even though we didn't spend more than three hours here which I was disappointed in. The other thing is he missed spots, I had to go back and fix particularly in the grout. He didn't do anything with the grout even though the things specifically said when I went back and looked at it later. He did a good job caulking but he missed a couple of spots. He didn't do anything to fix some of the grout issues that we had and we had to go back and fix that. It took them weeks to get somebody out here and they called and said, can we come now. So there was no planning and I got a call the next day and the guy called and said can we come now. I was disappointed by the lack of professionalism. The work he did was good, he just did do as much work as he should have.

Once I made the appointment, Don showed up on time and got right to work. He reviewed everything that would be done and then went to work. Although the time was for 3 hours of work, the amount of work was not much and he finished in 1.5 hours. He did a nice job.

Very friendly service, cleaned up nicely after.