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Grassland Mower Repair

1.3(
3
)

Lawn Mower & Power Tool Repair

About us

Grassland Mower Repair services all brands of small power equipment. We have over 30 years combined experience and believe in doing repairs right the first time. Give us a call or stop by so we can prove, we are the best small engine mechanics in the area.

Business highlights

12 years of trusted experience

Services we offer

Lawn mowers, blowers, trimmers, concrete saws, chainsaws, gas saws, pressure washers, generators, vacuums, tillers, gas & electric scooters, go-karts, mini-bikes, Go-Ped brand. We also offer light welding service.

Amenities

Warranties
Yes

Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Reviews

1.33 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
0%
4
0%
3
0%
2
33%
1
67%
Rating CategoryRating out of 5
quality
1.3
value
1.7
professionalism
2.0
responsiveness
2.0
punctuality
1.7
Write a review
Showing 1-3 of 3 reviews
Tyrone M.
10/2020
1.0
lawn mower repair
  + -1 more
If I could, I would give them less then one star. I'm a retired vet and have done business throughout the country, and this business has to be by for the worse I've ever dealt with. They had my mower for almost two months to fix a cable and replace a belt and didn't accomplish either task. But charged me a $40 "diagnostic fee" which I didn't ask for or need. Then tried to charge me for the parts that they said were on backorder. I would recommend steering clear of this place if you value your time and money.
Description of Work: Self propel cable replaced and belt removed and replaced
Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$100
KAREN A.
07/2018
1.0
lawn mower repair
  + -1 more
This company functions under numerous names Hwy 9, Grassland and Phoenix Mower Repair. However, they all share a common store front at 6730 Atlanta Hwy, Alpharetta, Ga. I contracted this company to replace a blade drive belt for a riding mower with pick up and delivery. The first time they delivered the mower the drive belt fell off when I asked the owner to display the part had been installed correctly. I asked him to take it back and install the correct belt properly since I had already paid for the service and since the company advertised a 60 day guarantee on service. To make a long story short this company refused to return my mower after they failed a second time to to correctly install the part. It took a hand delivered police report and 2 payments for a single service for this company to return my property. If you utilize this company please make a note of the serial number of your property before allowing them to take possession. It may be necessary to reclaim your property
Description of Work: Replace Blade drive belt on Troy Built Bronco Riding Mower
Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$325
Response from Grassland Mower Repair
[Member Name Removed] was the most difficult customer we ever had. When we delivered her mower the first time I personally cut her grass to make sure it performed correctly. Her lawn is very hilly Wirh numerous roots throughout the property that shows signed of behind hit by lawnmower. Her belt must have hit something that bounced the belt off the spindle and shredded on the spindle guard. She was shown this and didn't have any comment. Sh also refused to pay for services that were performed and was told she needed to pay for new services , which she finally did and mower was immediately returned, tested and drove by myself to the location she wanted. Plus we only charged her half the normal return fee to satisfy her, which it looks like we didn't . We take pride in our work and with sales that have tripled over the past two years I guess we are doing something right. We service over 300 mowers and power equipment per month and have less then 1% returns. Hopefully that speaks for our work.
Brett S.
07/2015
2.0
lawn mower repair
  + -1 more
They over charged me and they did not repair the problem and I had to take it back several times. They guy was nice but I would not use them again. They are a little disorganized.
Description of Work: I used Grassland Mower Repair and they are not very good.
Rating CategoryRating out of 5
quality
2.0
value
3.0
professionalism
4.0
responsiveness
4.0
punctuality
3.0
$185
Response from Grassland Mower Repair
Hi [Member Name Removed], We apologize for not getting back sooner, we pulled your records and which shows two invoices, one for a tune/up and replaced carburator, spark plug, oil. airfilter. The total invoice was for $148.10. The other invoice was for a pick up and delivery and tune-up. That charge came to $110.30. Both these charges seem fair, but obviously not satisfactory to you. I plan on reaching out today to see if I can resolve to your satisfaction. Once again we apologize. Bob Golub

    Contact information

    6730 Atlanta Highway, Alpharetta, GA 30004

    Service hours

    Sunday:
    Closed
    Monday:
    8:30 AM - 5:30 PM
    Tuesday:
    8:30 AM - 5:30 PM
    Wednesday:
    8:30 AM - 5:30 PM
    Thursday:
    8:30 AM - 5:30 PM
    Friday:
    8:30 AM - 5:30 PM
    Saturday:
    8:30 AM - 2:00 PM

    Licensing

    Insured
    Eco-friendly Accreditations

    LEED Accredited Professional
    No
    Energy Star Partner
    No
    EPA Lead-Safe Certified
    No
    Use Green Products or Work Practices
    Yes
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.

    Service Categories

    Lawn Mower & Power Tool Repair

    FAQ

    Grassland Mower Repair is currently rated 1.3 overall out of 5.

    Sunday: Closed

    Monday: 8:30 AM - 5:30 PM

    Tuesday: 8:30 AM - 5:30 PM

    Wednesday: 8:30 AM - 5:30 PM

    Thursday: 8:30 AM - 5:30 PM

    Friday: 8:30 AM - 5:30 PM

    Saturday: 8:30 AM - 2:00 PM

    Grassland Mower Repair accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
    No, Grassland Mower Repair does not offer free project estimates.
    Yes, Grassland Mower Repair offers eco-friendly accreditations.
    No, Grassland Mower Repair does not offer a senior discount.
    No, Grassland Mower Repair does not offer emergency services.
    Yes, Grassland Mower Repair offers warranties.
    Grassland Mower Repair offers the following services: Lawn mowers, blowers, trimmers, concrete saws, chainsaws, gas saws, pressure washers, generators, vacuums, tillers, gas & electric scooters, go-karts, mini-bikes, Go-Ped brand. We also offer light welding service.

    Contact information

    6730 Atlanta Highway, Alpharetta, GA 30004

    Service hours

    Sunday:
    Closed
    Monday:
    8:30 AM - 5:30 PM
    Tuesday:
    8:30 AM - 5:30 PM
    Wednesday:
    8:30 AM - 5:30 PM
    Thursday:
    8:30 AM - 5:30 PM
    Friday:
    8:30 AM - 5:30 PM
    Saturday:
    8:30 AM - 2:00 PM