Geek Stop

After 13 months of trying to have our Mac returned to us from the Geek Stop we still have not recovered it. The $800.00 newly-refurbished Mac was dropped off for simple diagnostic work. When I returned to collect the laptop I was told the screen had been broken while it was being worked on and a new screen had been ordered for it. As we were in the process of relocating out of state I asked how the laptop would be returned. This is when I was told it would be shipped to us. I provided our new address where the laptop was to be returned and 13 months later they've not only failed to return it but they have flatly refused to answer our letters or return our calls. I was able to speak with the husband once; the man who 'accidentally broke the screen.' He told me his wife was, "...out until Monday, but [he would] have her call [me] back on Monday." Still, no returned call. No money is due this company and no liens against the equipment exist. They've literally STOLLEN our Mac by refusing to return it. Absolutely audacious. DO NOT TRUST THESE SEEMINGLY NICE PEOPLE. (Obviously, because they STOLE our laptop we don't like leaving them even one star but as everyone knows at least one star is required in order to leave feedback. :(:(:(

Terrible service with lack of knowledge.

We need to contact the manufacturer before proceeding further.

They are very personable, knowledgeable and most of all very friendly. They knew exactly what the problem was and had it back within two days. I will use them again in the future. The price was about half the price of Geek Squad so I'd say it was pretty good.