Cellairis Windward Parkway Device Repair

Went to Cellaris location on Windward Parkway in Alpharetta GA to get battery replaced in an Ipad that losing its charge quickly. Called and got quote and asked what process was - they indicated the battery was not in stock and had to be ordered. Went in location to pay for battery as they indicated it would be a few days. This is my 94 year old Aunts form of entertainment so I kept the Ipad as it was functional and planned to drop off at a later time. When dropping off the Ipad, they asked if I knew the passcode and I offered to call and get - they responded "that's OK" indicating it was not needed. They asked then if I was aware the screen would have to be removed to replace the battery and if cracked during this process I would be responsible. It would have been nice to have this information before I paid for the service earlier, but I rolled the dice. Received call a couple days later that the Ipad was ready and went in to pick the unit up- no cracked screen! Dropped Ipad off with Aunt only to find out screen was not working as the screen had dead spots. OK - it happens...Right, just take back and they can look at? Took unit back and they said any repairs were on me. I indicated the risk explained to me was around screen cracking during screen removal. I asked for the manager and he preceded to lecture me with an attitude on how this could have been an existing issue with the unit. Really? This is where this is going? I then inquired to ask what the protocol was when a device is brought in and how they test the unit. Manager opened up his magic white binder to let me know unit was DOA when brought in. I asked why would you have not plugged it in as it was only a battery issue? Manager responded that it was DOA did not have the code therefore testing was not done. 3 visits to location and receive 3 different stories as far as what the risks were around the battery installation and the screen. Basically any issue past the initial fix is on the customer and everything becomes my word against their word situation. I have socks older than the people - Zero customer service and focus on the customer.

Super fast usually. They had a problem with a battery replacement that took a few days to work out, but I felt that it was still a reasonable amount of time. I gave them maximum ratings in all but one category because the service is amazing. They warranty their work and stand by that warranty. They are polite and very fast...often same day. The only negative...and it is a small one...is that they are a little pushy about you writing reviews for them, and want you to do it right there on their iPAD right in front of them, which can be a little awkward. That is the reason for the B on professionalism. Still, I strongly recommend them.