Carpenter & Co Handyman Service

I have used this company for previous projects and have always been pleased. I had a unique request: add tile to my stair risers in our newly renovated basement. The contractor arrived promptly for the estimate and I showed him a picture of what I wanted. I received a quote shortly thereafter and scheduled the work a week later. The job was completed in 2 days (grouted and sealed much like a tiled backsplash would be). He was exceptionally tidy - even used a small paint brush to sweep up the debris on the steps. The result is beautiful. People comment all the time about how attractive it is.

Excellent. Very professional.

Excellent work, frankly more detailed than it needed to be. They are extremely professional and my wife really appreciated the fact that they were very careful to not let the cats get out of the house. Little things make a big difference with her.

No estimates have been given to me. I contacted the company to get an estimate for one carpentry project (building a window bench) and a bunch of other mini-projects in the house. A person came to my house - we discussed all the project needs, he took measurements, etc. But ever since then, it's been total silence. I left messages but no response. Then I finally managed to reach somebody a little over two weeks back who promised to look into it and get back to me. But again no follow up or response. I can understand if a company doesn't want to take up a job but at least the client should be informed about it. Customer communication seems to be totally lacking here.

Called last Friday (5/8/15); call was picked up by Sharon who told me she was in-training; got my information and told me someone with more experience will call back to set up an appointment. She called me back on Wednesday (5/13/15) giving me the same story that she was new and would take the information one more time for someone to call back. When I asked her about how quickly can someone come out, she had no idea and seemed like the company was awfully busy. Anyway, I decided to move on to someone who was more responsive and professional.

I first contacted this company in the middle of November using their CONTACT process on their website. I received an automated e-mail response saying they received my e-mail request and someone would be in touch soon. I waited two days and received no response so I called their office. I talked with their receptionist/office manager and told her of my experience and she said she had been having some trouble with using the delete function on their e-mail system but she thought she now had it corrected but would appreciate it if I would send my request again so she could verify everything was working OK. I said I would and I did. In the meantime while she was on the phone she scheduled someone--a co-owner in the business--to come to my house in two days to analyze what work needed to be done. As promised, the individual, Matt, showed up on time--Wednesday, 11/19/2014,--and surveyed the work I wanted done. Matt was very personable and seemed very knowledgeable and before leaving my house he made sure he had my e-mail address, left his card, and said he would be back to me in a couple of days with an estimate. So far, so good. I didn't hear anything from Matt or anyone at the company so by Monday, 11/24/2014, I called to find what was going on. The receptionist/office manager said they were very busy and Matt should have known better that to promise an estimate with such a short turn around time. I asked if they wanted my business or should I go elsewhere. She said they wanted my business and would get an estimate to me by the end to the day or by the next day at the latest. It is now the evening of Wednesday, 12/3/2014, and I have heard nothing from anyone at the company. I have dealt with many companies during my life but this incident marks the epitome of terrible customer service. They may do great work and some customers may be very happy with them, but I'll never know, because they seemed to have dropped off the face of the Earth as far as I am concerned. I could have continued to pursue and harass them with phone calls but I didn't see the point in doing so. BEWARE--- I cannot recommend this company and would caution anyone considering using them to be aware of their poor customer service.

Have used this company for many years. They can do everything from handyman workto plumbing, carpentry, painting, and many more. Served as general contractor for kitchen remodel and they found faux painting for cabinets, glass doors, etc.

He was great! He finished the entire list and he did it well! He caulked a bathroom, fixed a window, amongst other things! I would recommend his services.

It was acceptable work, and have had no future problems with in. Some of the estimates were higher than another handyman so I only gave them part of the work.

Emailed a request for an estimate. Three days later I had not heard back, even though the automatic email I received stated that someone would be calling me that day to schedule an appointment for an estimate. I called the office and the receptionist was nice enough, but stated that she didn't see my email and apologized profusely for the delay. An estimate was scheduled two days later. One of the owners showed up at the appointed time and we spent 45 minutes going through my long list of fixes. He seemed knowledgeable. Here is the catch. It has been nearly four weeks since he was at my house and I have yet to get an estimate. I have called the office each week inquiring when I will can expect to receive it. Heard plenty of excuses and apologizes by the receptionist, but no results. I have given up on this company as their lack of professionalism and consideration make it hard for me to trust them to get the work done well. If they can't spend 20 minutes writing up an estimate in 4 weeks, how long will it take until they actually get around to do the work!? Obviously, this company doesn't value the time of their customers. I understand that everyone has busy times in their business, but 4 weeks and counting for an estimate is ridiculous.

We really enjoyed working with these guys. They were polite, prompt, professional. They left the area cleaner than they found it. My wife loved that they were always careful to make sure the cats didn't get loose. My only gripe was the bill was a little higher than estimated, because they performed a higher level of finishing than was really required for the job. I suspect the man who did the work was a bit of a perfectionist, and I can't really fault anyone for that.

The day of they called me to reschedule to the next week. Fine - things happen. Then, They came out and I walked them through the small items that needed to be done. Two days later I called to inquire about when I would get the estimate. I was told by the end of the day. 8 days later, NO word. Have not heard from them. Unprofessional and a waste of my time.

I called on short notice and they bent over backwards to help me get my projects done. I will use them again for anything as everything they did was perfect. Very professional and reasonably priced. Again everyone from the office to the workman are friendly and professional. An absolute pressure to work with.

1. Involved demolition of old floor and cutting and fitting new. All work done under sink in a tight, awkward space. 2. Routine. 3.Involved cutting and removal of old wooden threshhold, replacing with new aluminum and some cutting and refitting of outdoor supports. 4. Seemingly simple job but work done from the top of a 20ft. ladder set at a steep angle due to limited space on a severe slope. Carpenters young assistant got this job. All work done competently with complete clean-up.

THEY DID AN EXCELLENT JOB INSTALLING AND MATCHING THE STAIN / POLY FOR THE HANDRAIL AND DESPITE SOME BEHIND THE SHEETROCK ISSUES RUNNING THE POWER WERE DETERMINED TO GET THE JOB DONE RIGHT.THEY WERE PROMPT AND COUTEOUS.

Excellent! I was so happy with they outcome. My windows in the front of my house look like new!! I recommend Carpenter & Company and Justin was very professional.

I've used them for a long time. They are excellent. They are very professional. I've used them for at least 6 years and for various jobs. They redid the bathroom on my main floor. They've done painting and carpentry work. They put a small addition on my kitchen. They put tile in my basement. They've done a lot of work. I do get other prices when I want something done. Recently I wanted to update my kitchen and get rid of the track lighting. I found another contractor was a lot less expensive so I went with them for canned lights because I didn't want to pay that much this time. Carpenter prices are a bit high at times because they do things very, very meticulously. They are very skillful and they know what they are doing. I've had them paint my house and do my windows. I have spent thousands. I am sure I will probably use them again because I know that I can rely on their work.

It was fabulous. They did everything in five minutes. They're really fast, efficient, really punctual, cleaned-up nice and they did everything. I had a list like two pages of repairs and yes they did it all. They were very good.

Firstly, Carpenter & Co ("CC") was one of the only providers in the area who was willing to do a job less than $40,000 or $30,000. I was told this outright by some of the other folks that I called! One of the principals showed up when scheduled to look at the project and provide an estimate. Work to be completed: deinstall a hanging light fixture; install 18 can lights; install a dimmer switch; install a dedicated 20-amp circuit; deinstall carpet; install a laminate hardwood floor; install quarter round around the whole edge of the room; install some shelves in a closet. Three men showed up when scheduled. The work was done well, on time, professionally, and within the budget. They were able to complete all of the electric with only one access hole put into a soffet in another room. This hole was patched and painted before they left. I was completely satisfied with the work and would use this company again. The two principals, Steve and Matt, are responsive and know what they are doing.

I have had Justin return several times to perform a variety of tasks including: enhancing the wood around the fireplace and adding a mantel, hanging curtain rods, and installing shelves. He is professional, courteous, neat, careful with my things and does a great job.

They said it was going to take 3 days it took over 2 weeks. They offered to send 4 men only one came and didn't eve started the first day. They changed their first proposal of materials and possible solutions at least 3 times. He said he could paint the front door who has an uncommon lock system, because that "was not a problem, he had done that before"; took him 4 days to finish and the last day told us not to close the door all day because of the pain; when we tried to close it the lock didn't work, he didn't put it together the way it was supposed to; we were leaving to an overseas trip next morning and couldn't contact anyone from the office. And no emergency locksmith wanted to do it because "those locks need an specialist". Then after coming back for our trip it took them another 2 weeks to finish, we asked them at some point to just finish what they started and do not go on with any of the other items. It was a nightmare and will not recommend to anyone.

The service man that came on site was extremely professional and took the time to do the job right. I would hire them again.

These folks were competent, courteous and prompt. They did all work to our satisfaction, including a complete cleanup.

I contacted four providers from Angie's List--two handymen and two plumbers for quotes on installing our new dishwasher. This particular provider offered same day service and the best price so I agreed to go with them. I also liked that someone answered the phone when I called and was very friendly throughout our conversation. I most appreciated, however, that they were willing to give me an estimate over the phone without requiring that a technician "see it first"--esp considering that it was a fairly "standard job". I was told that a technician would be available between 3:30 and 5 and would call me when he was on his way to my house. Around 5, I received a call saying that the technician had gotten held up at a previous job ( it was much more involved than he previously thought) and that he would be unable to come until Monday. I told the caller that this was unacceptable as I'd turned away 2 other plumbers who WERE available but that it was now after 5 pm on a Friday and too late to find someone to get the job done today. She apologized and offered to send someone (I think from another company) to do the work the following morning at 10. I wasn't here when he arrived as I had plans, however, when I got home the dishwsher had been successfully installed and any mess had been cleaned up. As much as I would have rather have had the work done on Friday as originally agreed, I appreciate that sometimes the unexpected happens and that they got the work done as soon as they could (even if they had to outsource it). After hand-washing dishes for a family of four for over a week, I just couldn't wait another 3 days! Because of their value, friendliness, and commitment to follow-thru, I wouldn't hesitate to use them again for other jobs.

Before he came, his office called to say he would be about 1/2 hour late and offered to reschedule, which was not necessary. He arrived at the later time promised. I answered "yes" to the question of using the company again, since an answer was required, but I won't know until and if I use the service.