We bought a new kitchen island that came with a very thin, cheap black granite top. The Art Rock team installed a gorgeous quartz countertop which transformed that part of the kitchen. Later, we had them replace 26 year old cultured marble counters in a hall bath with quartz as well. The installation on that job also went well and the new counters and sinks (supplied by Art Rock) look absolutely beautiful. As a very picky customer, I know it's hard to find vendors and companies that don't mind you asking questions so you can make an informed decision about the project. Art Rock Creations was wonderful to work with and I'd recommend them to anyone looking for fabulous counters or stone work of any kind!
Description of Work: installed counters in two rooms.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,000
Patricia E.
10/2012
2.0
countertops, marble & granite
+ 0 more
First impression in their shop was great, very friendly and knowledgeable. Was quoted $55 sf installed for the Cambria I selected. Template making went fine but when they called to order the product I was told there was a 3-4 week lead time. Since I really wanted this product I agreed and gave them 50% cash down payment. Sent numerous emails requests during the 3-4 week wait and usually had to email them 2-3 times before getting a response back. The day before installation I looked at the invoice (should have looked at it sooner) and realized I was being charged $66 sf. My emails inquiries were never returned. Product came in and had it installed. LOVE the product, installation was fine. Asked the owner (came alone with the workers) why I was charged $11 sf more than the quote and he started with bullnose edge costs more, cut out for the sink, bla, bla, bla.... Really??? You would quote someone $55 sf and not include cutting out a sink and I believe I was told the bullnose edge added $4 sf, not $11. I then mentioned we had received our new cabinets for the laundry room and want the same Cambria, and I would need about 20 SF. He said let me call and see if they have more of this lot left so I can reserve it for you and install it once the cabinets are in. I said great. After his call he told me they do have one more slab available and if I want to reserve it I will need to pay 50% down. I said 50% of 20 SF right? and he said no, you will have to purchase the entire 40 SF slab. REALLY, and who gets the rest of the material?? I've never heard of having to pay DOUBLE for unused material before. I told him no thanks. Then the final straw, when I went to pay with my Visa, NO, NO, NO, we do not take credit cards!!!! What????? What kind of business does not take credit cards. All I know is I am glad this experience is over and I would NOT recommend Art Rock Creations to anyone.
Description of Work: Ordered and had installed 88 sf of Cambria countertops.
Rating Category
Rating out of 5
quality
3.0
value
2.0
professionalism
2.0
responsiveness
2.0
punctuality
3.0
$6,000
AL B.
09/2007
5.0
custom cabinets
+ -1 more
The work that Art Rock Creations did was wonderful. They take pride in the work that they do for their customers. They cared about what I had to say, and answered every question.
Description of Work: I had Art Rock Creations install 900 square feet of oak cabinets and countertops in my kitchen. They also replaced the back splash over the stove.
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Service Categories
Countertops and Backsplashes,
Marble and Granite,
Cabinet Making,
Kitchen and Bath Remodeling,
Fireplaces,
Pool and Spa Service
FAQ
ART ROCK CREATIONS INC is currently rated 4 overall out of 5.
Sunday: Closed
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
Saturday: 10:00 AM - 2:00 PM
ART ROCK CREATIONS INC accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, ART ROCK CREATIONS INC offers free project estimates.
Yes, ART ROCK CREATIONS INC offers eco-friendly accreditations.
No, ART ROCK CREATIONS INC does not offer a senior discount.
No, ART ROCK CREATIONS INC does not offer emergency services.
Yes, ART ROCK CREATIONS INC offers warranties.
ART ROCK CREATIONS INC offers the following services: MARBLE, GRANITE, LIMESTONE, KITCHENS, BATHROOMS, FIREPLACES, & POOLS.