Aqua-Nomics Exterior Cleaning

"Thank you for the great review! It was an absolute pleasure serving you!"

"Thanks, Ms. [Member Name Removed]! We're here when you need us!"

"Thank you so much for the kind review! It was a pleasure working with you."

"Thank you for your kind review, [Member Name Removed]. We really appreciate your comments and your business. It was a pleasure speaking with you and your wife also. And we really love that you're involved in dog adoptions!"

"Thank you for your business, [Member Name Removed]. We appreciate your kind comments, and are happy we could make it out to your house. You are a joyful person, and a pleasure to work with."

"Thank you, [Member Name Removed]! We really appreciate you taking the time to write such a kind review. You are a joy and pleasure to work with!"

"Thank you, [Member Name Removed]! Thank you for taking the time to write a kind review. It was a pleasure serving you!"

"Thank you, [Member Name Removed]! Sorry for my very tardy reply here. But I truly appreciate your kind review, and am so glad you were pleased with the results of our unique Soft-washing. It was a pleasure serving you!"

"Thank you, [Member Name Removed]! I appreciate your positive review and comments. Getting out iron and clay stains is a challenge for many home-owners and service providers - but not for us... we have the secret sauce. ;-) So glad it turned out great. It was a pleasure serving you!"

"Thank you, [Member Name Removed]! I appreciate your nice review. It was a pleasure serving you!"

"Thank you, [Member Name Removed]! Sorry for my late reply here in AL. I appreciate your positive review and comments. It was a pleasure serving you and your family. So glad we were able to make your house, driveway, and deck look great again!"

"Thank you, [Member Name Removed]! I appreciate your positive review and comments about our work. Stephen and Jay are an amazing part of my team, and I will definitely pass along your kind words. It was a pleasure serving you!"

"Thank you, [Member Name Removed]! I appreciate your positive review and comments about our work. Stephen and Jay are an amazing part of my team, and I will definitely pass along your kind words. It was a pleasure serving you! Kirk (owner)"

"Thank you, [Member Name Removed]! I appreciate your positive review and comments about our work. Stephen has been an amazing addition to our team, and I will definitely pass along your kind words. It was a pleasure serving you!"

"Thank you, [Member Name Removed]! I appreciate your positive review and comments. It was a pleasure serving you!"

"Thank you, [Member Name Removed]! I appreciate your positive review and comments. So glad my team did a great job for you. It was a pleasure serving you!"

"Thank you, [Member Name Removed]! I appreciate your positive review and comments, It was a pleasure serving you!"

"Thank you, [Member Name Removed]! Welcome to the area. I appreciate your kind review, and am so glad you were pleased with the results of our Soft-wash process. It was a pleasure serving your family!"

"Hi [Member Name Removed], I'm sorry you felt this service was not scheduled in a timely manner. I can assure you, however, we did not take "4 to 5 times" to get your job scheduled. I have a system which tracks all communications and scheduling. Here are my notes from your job: You first contacted us on 04/16 via our website, outside of Angie's List. Under the timeframe, you listed "Flexible, next 2-3 weeks". I spoke to your wife [Name Removed] on 04/18, and said we could schedule work on or by 05/02. I sent your quote the same day. Had you called or emailed us back to confirm, there would've been no further issues, as my system automatically schedules and tracks everything from that point, and sends appointment reminders. However, I didn't hear back from either of you, but then a week later, on 04/23, you purchased an Angie's List Deal for a small driveway -- not from my original quote. Unfortunately, because you were our first Angie's List "deal" purchase, this went into my Junk/Spam folder. We only receive one email per AL purchase, and admittedly, we missed this until 4 days later when I saw it there. I do apologize for that mistake and delay. This has since been corrected in my email rules. Once we realized this, my Admin called and spoke to your wife on 04/28 to confirm the requested appointment date of 05/02 (this was 1 of the 3 dates you listed in the AL deal request). At that time, your wife actually requested to move your appointment to "the week of May 8th", as you were having some other work done earlier. So we scheduled you for Monday, May 8th, as she requested. Note, because your driveway size was much larger than our Angie's List deal is for, and you also originally requested deck cleaning and staining, I was confused. So I called again on 05/02 and left a voice mail to get clarification. I called you and your wife both again on 05/04 and 05/05, and left voice mails to confirm the scope, date, and cost. I finally received a confirmation/approval from you on 05/05. My system then sent an automated appointment notice on 05/06/17, for work on 05/08/17, as requested. In short, we made no less than 6 attempts to contact you and only had 1 scheduling change, per your own household request. In terms of "arriving an hour late" on 05/08, I'm sorry, but that is also not accurate. We typically only provide a morning or afternoon "window" for customers, not a specific time, due to the nature of our work. Also, in the e-appointment notice that goes out 2 days beforehand (which you received and opened on 05/06) it specifically states: "NOTE: We schedule appointments based on total jobs and best route for the day. Occasionally we need to reschedule jobs, due to weather or other delays. We appreciate your understanding and flexibility. FYI, you do not need to be home when we work. We will e-invoice after job completion." I'm also not sure why you said we did a good job, but not excellent, in term of quality. Our results on your driveway were dramatic and consistent with every other cleaning we've done, where we get A-ratings and 5-star reviews. I do not mean to sound defensive, but we work very hard to set clear expectations with customers, from first contact through collecting payment, and do high quality work. I've invested heavily in a CRM system and processes to ensure we meet customer demand. This is the only way we can keep up and maintain our great reputation. I apologize for the "Angie's List Deal" hiccup and inconvenience. We are human and do make mistakes, but to give us B and C ratings for the entire job, and state you would not hire us again, when we delivered on our promises, and the main miscommunication & rescheduling issue was not on our end -- well, that seems a bit unfair. Regardless, I thank you for your business and hope you have a great week."

"Thank you, [Member Name Removed]! Thanks for buying our Angie's List deal... sorry for the initial miscommunication. I appreciate your kind review, however, and am so glad you were pleased with the end-result. It was a pleasure serving you!"

"Thank you, [Member Name Removed]! I truly appreciate your kind review, and am so glad you were pleased with the results of our Soft-wash process. It was a pleasure serving you!"

"Thank you, [Member Name Removed]! I appreciate your repeat business and kind review. Hopefully our Soft-washing of your home will ward off the HOA for awhile. It was a pleasure serving you!"

"Thank you, [Member Name Removed]! I really appreciate your kind review, and am so glad you were pleased with the results of our Soft-wash process. It was a pleasure serving you!"

"Thank you, [Member Name Removed]! I truly appreciate your kind review, and am so glad you were pleased with the results of our Soft-wash process. It was a pleasure serving you!"

"Thank you, [Member Name Removed]! I truly appreciate your kind review, and am so glad you were pleased with the results. It was a pleasure serving you!"