Albany Air Conditioning & Heating Company Inc

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BUYER BEWARE!!! I had Albany Heating and Air install a new heat pump a few of years ago and have had them under contract to maintain the heat pump since new. EVERY TIME they come out, the freon has been low....ever since the FIRST VISIT. They kept telling me that they could not find the leak....and every time it cost me $100 or more for them the try to find the leak and replace the freon. This has been going on since they installed the unit. They just came out this morning for the twice annual service, and again they want to charge me for trying to find the leak and replace the freon. Sorry Albany Air....you should have fixed the problem when it was first discovered and it was still under warranty. I refuse to do business with these guys again, and HIGHLY RECOMMEND you don't fall for them giving you the "business" like they have me.

They are excellent and I would highly rate them. They are always very prompt and have everything clean and neat. They always tell me about any problems that might be showing up or anything that needs to be done right away.

They were very good. When they were installing the unit, they had hit a pipe under the house and they came out and got that straightened out.

Very well.

Always clean and friendly

It was a great experience. Phil Smith helped me reason out a solution and pointed me in the right direction as far as what to do. In the past they have worked for my in A/C maintenance and they have been fair. I would call them every time for my heating and air-conditioning needs. All workmen, Richard, Hector and Phil were profession, on time and knowledgeable.

Not considering this company for my business - going with someone else.

Very well

The same as above.

I am satisfied with the services provided. I would use them again.

I have been very pleased. When we realized that we did need to have some duct work repair done, we called them because we have always been pleased with their work. I called yesterday morning, and they had someone out here yesterday afternoon. Everything that they have ever done for us has been right on spot. Their prices and their work have been excellent, and they have been very good. They have given me an estimate from low to high with varying choices of what to do. They have given me everything that I could take to decide if it is a lot of repair or replacement. They have been kind enough to give me not only the time it would take to do the work approximately based on how long it would take, the labor and all of the things that are involved. We will probably use them; we just have to decide what to do with it.

The maintainance man arrived in the time period he had said he would. He found the problem within a short period of time, and was able to fix it there and then. Was polite and very helpful

Gave accurate estimate and was on time and did the work in a professional manner. Cleaned up after the job and came back when I had a question about the job. Recommended the best product and gave excellent service.

They could not find the solution to the problem. The person that came was very helpful and nice. Did not solve problem

Great. Professional employees.

We have had this company service our HVAC since we bought the house seven years ago. They have alwys been promt for service and very professional. We will continue to use thier service.

Our air went out on a Friday afternoon the day after Christmas. This is not the warmest time of year for us, but as we live in southwest Georgia, it was still uncomfortable. The unit had been serviced by Albany Air the week before, and the technician found nothing wrong with our unit. My husband called the company and got the technician that was on call for the weekend. He explained our problem to the technician, but the unit had started to work again. The technician said if we had any more problems to call him back and he would come right out. The next day the unit went out again. My husband called the technician back and he came out to inspect the unit. He found that the motor bearings were bad, and the bearings were in a sealed casing. This ment that the motor needed to be replaced. When we received the bill, we found that the company charged us $264.00 for the motor, did not charge for two smaller parts they had also replaced, and did not charge us a service or labor fee, even though it was a holiday weekend when we made the call. They also credited us $70.00 from our previous regular service that we had the week before our call. I honestly think this was the best service that I have ever received from a service company of any kind. We will difinately continue to use Albany Air for all of the future services on our unit, and would recommend them to anyone.