Ruckers Cleaning Service

After multiple scheduling issues on their end (earliest boing was months out, they cancelled on the day of after I'd worked for days getting things picked up, not showing on an appointment, not showing for an appointment they set after the expiration date to make up for one that THEY had missed) that drug out over the course of weeks... I only ever received 1 cleaning with 1 person. Fortunately the company I bought the deal through gave me credit toward another purchase. One of the worst customer service experiences ever. I expect them to be out of business shortly.

The company cancelled the first of four scheduled cleanings, but promised to re-book it. It took multiple days/calls to Ruckers before I was able to reach a live person to try to re-book this cleaning (their voicemail was always either full, or no one answered the phone). Anyway, once I reached a live person, they refused to re-schedule the cleaning they missed and told me that I would only be receiving 3 of the 4 cleanings I paid for. So far, this company has completed two of the four cleanings I purchased from them in this 'package'. The first time they came to clean, they only cleaned for one of the two hours they were booked for and for which I paid. The second time they came, the cleaning was very substandard and poorly done (e.g., large areas of our living room were left un-vacuumed, several surfaces were obviously not wiped down or dusted). In addition to the problems I have had with this company in terms of the poor quality of their cleaning and in them not following through with providing the services for which I paid, I also encountered some very, very poor customer service. In fact, I have to say that I have never received worse customer from another company my whole life. When I spoke with a representative from this company to re-book the cleaning that they had cancelled, the woman refused to re-schedule the cleaning, became irate and started yelling at me. She even went so far as to call me a "scam artist" during this conversation. All I was trying to do was to secure the services which I had already paid for and to which I was entitled. Avoid this company at all costs!!!!!