John Andrew Flooring Inc

The installers were great. Kind, polite and very professional. This was a short notice installation (I called on Tuesday and the wood was delivered that day and the work began on Thursday) and I was unable to clear out both rooms for them to install both on the same day. I requested that they would install one on 1 day and 1 on the next day. That request was approved. All furniture from room A was placed in the room to be done on Friday and we were unable to get it cleaned out. The boys installing the floor were great to help us and we tipped them generously. When it came time to settle the contract, my contract price was increased by $300.00. This is the 2nd time that i used John Andrew. The quality of work is great, but their contract price is not the price they charged either time.

John Andrew Flooring Inc gave a really competitive price and they did a great job. They did it all in one day, at first I was told the job will take two days but they did it in one.

The house had been sitting unoccupied for 18 months when we bought it. There were a few places where the floors were damaged by cat pee, and several areas of regular wear and tear. They did a fantastic job, and the floors look great! If my decision to have them come back was based solely on how the floors look, we would definitely have them back again. Their responsiveness before and during the time of service was good. However, my issue with them is their lack of service after the floors were done. I called John Andrew Flooring a few days after the service was done because our broom was missing. I'm sure the guys picked it up by mistake thinking it was theirs. I didn't care about the broom so much as the fact that they never bothered to call me back to tell me if they had it or not. Had this been the only issue with responsiveness we would probably have them back, but it wasn't. A couple of weeks ago (4 months after the floors were done), we had a couple of doors replaced that required replacing some of the shoe molding in front of the doors which are stained the same color as the floors. John Andrews Flooring originally replaced all the shoe molding with refinishing the floors. It did not occur to me until these doors were replaced that they did not leave us with a sample of the stain to be able to do touch ups. When I called to ask about that, I was told "we don't normally do that" but the receptionist offered to have someone call me about replacing the shoe molding and restaining the pieces for us. They never called. I have since called them again 2 or 3 times. Each time, the receptionist apologized that no one had called and assured me that someone would call back this time. To this day I still have not heard from anyone but at least thought to get the stain mix from the receptionist the last time I called so I can take care of it myself. I also found it a bit disturbing that, when the guys were here doing the floors, they thought it would be OK to put some of their snacks in our refridgerator. It was just weird to open the fridge to see something we did not put there. I wouldn't have cared if they had just asked first. Because of their lack of service after the floors were done, we will find someone else to do the upstairs floors.

John Andrew's is a great company. All employees and the owner John, understand the meaning of customer service. We greatly appreciate the work and professionalism they displayed while working with us.

The pricing for the hardwoods and installation was in the range of our other 2 quotes. It was the additional services that John Andrew provided that made the job a good deal. The workers showed up on time. The floor went in without any problems. The new sink and vanity did not fit the existing plumbing. John had to send a worker back another day to make the appropriate plumbing adaptations. All work was completed that day. The floors are beautiful. Because John Andrew Flooring was punctual, professional, and responsive, I will definitely use them for any future jobs.

Overall it went fairly well. We ended up doing an extra room which added a considerable amount of area. This was due to the variety of wood selected which was not a standard hardwood. They offered us a reasonable incentive that we took advantage of. There was small amount of damage done to the walls and trim. All was repaired to our satisfaction without prompting by us. The floors look great and we are happy with the final product.

I'm so impressed, finally there are quality craftsmen in the state of Georgia and they were at my house. The whole crew was knowledgeable about what they were suppose to be doing and how to do it. I would have no troubles giving references for this company.

A friend of mine referred them to us. They were very honest and friendly. They stuck to their estimate. They provided quality work and our hardwood floors have never looked better!

When they gave me a quote on a scuff and coat they said the would hand sand in the corners and put two coats of polyurethane down. The first time they finished the floor they trapped bristles, debris and a plastic jewel underneath the floor coat. They said it was their mistake and they would send out a better crew of workers. The second time they used polyurethane with a tint of amber (it was suppose to be clear). The debris is still underneath both coats. The poor process has left a cloudy finish. I had a second floor professional evaluate the floor. It will have to be re-sanded and I requested a refund to pick a different company to complete the job which they refused. Throughout the process they have missed every deadline and I have had to call them to get things worked out each time.

HE DID A GOOD JOB AND WAS CONCERNED ABOUT HOW WE LIKED IT.