EDWARDS HEATING & AIR

After a routine maintenance check in January, my unit became loud and stopped heating. They replaced the thermostat but didn’t wait to ensure the problem was fixed. When the house failed to warm, another tech found a major restriction in the system that was not there on the m-check. We were told this was a coincident. A failed attempt was made to clear the restriction ultimately requiring a costly system replacement. Installation of a new system started 2 days later, after a full day of work we were told the new control board was bad. The following day the control board was replaced but the system was still not working. Eventually they replaced the new outside unit and we finally were able to heat the house. In May, the AC stopped working. We had our new HVAC company come out who found multiple installations errors made by Edwards. Errors including faulty placement of drainage lines and evaporating coils installed upside down causing water to splash into the air duct.

They have come out 4 times and they have been excellent. They have been catching preventative things that could bring on bigger issues and we would highly recommend them as well.

unknown

Very professional and a job well done. We had them do the downstairs HVAC two years ago and was great and I can say the same for this job. Great workers and very courteous.

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Our is new home only 2 years old. Edward's Heating was the one who installed AC system as part of Builder Team.for last 2-3 days AC was not working at times. So I called two other companies one was running special of 39.99 for Tune up and stated they will take care of the problem also.But I went with Edward's as I felt they have serviced me in past and they have been good, though Edward's rejected to match price but I took thier offer of Yearly maintaince so it cam out to be 70 dollras.But I am very happy with the service. David came in and told me not to worry. He spent his time at ease and took care of eveything.He told me every thing is fine just needed more coolent. He even took care of the sound I was getting. No upselling of any thing , some companies offer low price but I have experienced they come up with different issues to et fixed like you get at Car service shop. David has been to my house 3 times after this to look at other potentila problem. he has been very gehlpful. He found the problem now we are trying to work out the price on labor as We had reported the problme initially withing the warranty period. I am sure he and Edward will consider all the factors and take care of me. I will keep updating accordingly.

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Their pricing was excellent by comparison. Their service was excellent. They were professional. They were on time. They were immaculate. Everything they did was great.

I got two estimates for the job and Edwards was by for the best on price. They showed up when they said they would and worked throughout the day without any breaks until the job was done. The installers were GREAT, clean and professional. A great experience from start to finish including a follow up visit from the owner. And oh yea, he is taking care of registering the system for me with Carrier. Also the installers left the basement cleaner than when they got there. I'm so used to poor workmanship anymore but I was really blown away by this company. They really do care.

Our previous AC needed replacement. It actually stopped working July 3rd - but a tech was able to coax it back for until we could get the replacement chosen and install. The first thing I did was narrow the field down to Carrier and Trane equipment. Next I got contractor names and recommendations from several sources. At that point I got four different bids. The proposal from Dustin made the most sense. He was not pushy like a used car salesperson. He explained the differences in equipment options. The installation went exactly as he said. I do not expect problems, but they has followed up to ask how the system is working. I feel confident if something needs adjusting or an issue develops, Edwards will make it right.

The technician who came over was a very nice man and he knows what he s doing. The problem is that I was way over charged for an estimate on replacing a part in my unit. I don t feel the management is being completely honest with me. I would definitely not recommend them to anyone. I will look for someone else to do the job.