this is one of the least professional businesses I've encountered in years, and I shouldn't have even needed to review them, because it wasn't me who hired them -- it was my nextdoor neighbor. Let me explain... My neighbor had Duro cut down trees in her backyard. They dragged her tree through my yard, without asking, damaging the grass and leaving skid marks from the heavy truck they used to pull it up. Again, they didn't ask, and of course I would have said no anyway, but here we are. I chased them down in my car, as they were just apparently going to leave without saying anything about it. But they said they were coming back, and when they did, I was there to meet them near my neighbor's house. They promised to come back and fix my yard, and they also offered a deep discount on cutting down trees in my backyard. The deal they offered was $6k for 8 trees. I told them I wanted them to fix my yard first, but if they did, then yes, I'd be interested... assuming this time things would go better, as a sign that they really did regret having damaged my yard. Months later, and of course they didn't come back. So I called them and told them I'm considering legal action. The next morning a man who'd driven a Duro truck back to the neighborhood showed up with a bag of grass seeds, and he simply sprinkled some around, and said it would look normal in 3 years. He seemed very nervous about it, and I knew it wasn't his call to be out there -- obviously the owners told him to come sprinkle seeds in my dry yard. So he did. I told him thanks. I haven't heard from them since. I am very much considering legal action, because no, you can't just roll up and damage my property and just leave. So yeah, don't ever, ever hire Duro Tree Services. They do bad business. I'm certainly going to be spreading the word, and holding them accountable in court and in public if this doesn't get solved soon. In the meantime, hire them at your own risk. Extreme unprofessionalism.
Description of Work: I needed them to make amends for damaging my property — without my permission — while cutting down a neighbor's trees. They dragged her trees through my yard and were supposed to fix things, but they only came back to sprinkle seeds in dry grass in my front yard.
Rating Category
Rating out of 5
quality
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
william M.
06/2018
1.0
tree service
+ -1 more
This company trespassed onto my property and destroyed a tree - do not trust this company
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Service Categories
Tree Service
FAQ
Duro Tree Services, LLC is currently rated 2.3 overall out of 5.
No, Duro Tree Services, LLC does not offer free project estimates.
No, Duro Tree Services, LLC does not offer eco-friendly accreditations.
No, Duro Tree Services, LLC does not offer a senior discount.
No, Duro Tree Services, LLC does not offer emergency services.
No, Duro Tree Services, LLC does not offer warranties.