Bug Out Service - Nassau

The termite and pest prevention service was "fair" over the three year period. When I had a new wood shed built on my property, I requested the termite service be expanded to include the shed. After receiving and agreeing to proceed with the estimate for the expansion of service and a renewal of the contract, no response was received from Bug Out for over two months. This was despite several phone call requests. Since it appeared Bug Out did not need or want my business, I cancelled my service. I was amazed at Mr. Matt Bickford’s total indifference to my concerns about Bug Out’s level of customer service. He did confirm that my account did show that the follow-up phone calls were made to Bug Out, but his service advisor told him the calls were returned and voice messages were left. Mr. Bickford said that due to conflicting accounts, he did not know who to believe. Ironically, if Mr. Bickford had merely apologized for Bug out not returning the calls and following up, I would have expanded service and renewed the contract. This is a lesson in customer service

They took my check and promised to call and set up inspection. They never did inspection and did not respond to calls.

Overall the job was done. Definitely would say I'm not completely satisfied. First off, the appt scheduler was monotone - didn't fully explain the process that I'd have to deal with a sales rep and I thought their pricing was somewhat comparable to other companies. On the plus side, they got me same day which was great because my two year old is allergic to ants. Sales guy David said the tech would 'proactively treat all entry points' - which he did not. I hold my husband partly responsible because he didn't make sure it was done - he basically walked the tech around and pointed out every spot we've seen a bug and that's the only places he treated. I happened to be nursing our 5 mo old downstairs and noticed he missed a window, and made mention of him treating it and he said 'yeah I guess I could but I got the window next to it'. Excuse me? Entry point. Needless to say, anything the sales rep promised was far beyond what the techs do. He didn't get in the attic, he didn't seal the entry points, and he didn't get down any spider webs in the garage area. When we made mention of seeing a brown recluse, the tech said 'yeah I don't know about that, I don't mess with those'. He was friendly enough, however seemed like the fact that it was Friday nearing 5p and he just simply did not care and needed to be babysat. On the positive side, we get $25 off for my folks referring us as they also get $25 off - they gave us a $32 initial treatment and then $30/mo. They quote you monthly prices, however beware, they do not come out monthly! If you call them for treatment they will, however the contract states quarterly treatment - and they will not do inside AND outside, you have to specifically request if you want the inside retreated in addition to the outside. Another annoyance was the fact that we have 3 baseboard corners with caulk splitting and I asked the sales rep if the tech could treat those areas and then caulk them to seal them - of course the sales rep said, 'absolutely, they all have caulk on their trucks for small jobs like corners but they do not do maintenance'. Understandable. So I ask the tech to caulk 3 corners and he looks at me like I'm crazy - I explain my conversation with the sales rep and the tech says 'as long as I've been here none of us have ever had any caulk on our trucks'. Total breakdown in training and communication. Overall the job was done quickly and the only company that could treat our home same day, however very sloppy follow through and I suspect I'll have to call for another treatment before long. Also, they pretty much make it so you sign an annual contract - their 3 mo treatment plan (which is only one treatment) is $350 which doesn't make sense to get in the event the bugs come back. I thought it was strange to quote monthly pricing and then to read the fine print and see they only perform quarterly (or as needed) treatments.

made a mess no follow up people who said they would be here did not show rats are still in house Insulation was not needed new holes where rats have gotten in they have taken advantage of an absentee owner who is 86 years old disgraceful

Excellent service from the initial phone call to ask questions to the Sales Agent - Adam and the Tech Guys Adam and Desmond. They were on time, professional, went right to work - advised me of what they needed to do and completed their work in records time. I would check this company out and hire them for your pest controls.

Okay, very nice staff.

Technician was on time, very professional, and went right to work. I have not seen an ant since he was here!

Very well. Bugout is an excellent company.

It worked very well. No more bugs or wasps.

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Bug Out has been treating my lawn for approximately 3 months now. Overall the service has been excellent, My lawn looks better than ever. My neighbors have even told me how great it looks. I did have to call them once because the technician had not come out to treat the lawn on the day he was scheduled to. After about a week passed and he still had not been out, I decided to call them. Customer Service was very nice and got me scheduled for the next day. Technician always knocks on the door to let me know what his assessment of the current condition of my lawn and to see if I have any concerns or questions. Price is very good also. They also offer a variety of other services, a few that you might be surprise to know they offer. I'm very happy with the service.

unknown

They are just fantastic. Everyone in the neighborhood uses them. They are reasonable and they are affordable. They are professional and they are diligent in what they do. If I have a problem with their service, they will come out the next day to take care of it.

My experience has been very good. The technicians are knowledgeable and thorough. Scheduling an appointment is very easy. Their price is comparable to others.

The fertilized my lawn. It looks great. They sprayed for bugs. I haven't seen any...

I had a good experience. They had to come out twice since we had rain so they had to re-spray. They did not charge anything additional for that. They were very professional to deal with.

They did a good job and I have been happy with them. They take care of what I want. They always show up on time for the appointments. I don't plan on changing.

unhappy on frequency ,suppose to be on a schedule but you have to call them to come out

Good...we still had problems after the first time and with all the rain have had to work around that...found the carpenter ant nest in a tree next to the house and they sprayed that again.

We have experienced ants on concrete patio and front concrete porch and sidewalk. We have had a maintenance contract with Bug Out for several years (9) now. $23.00 monthly. If we have a problem, I call and they respond and treat the problem. In this case, Wayne came out and treated the problem. He also follows up with a phone call to make sure everything is still ok. am always pleased with their response and caring, friendly and professional attitude. After all these years of being satisfied, I thought it way overdo to write a review.

went very well. individual was prompt, knowledgeable and courteous. Estimate provide was better in price and services from 4 other companies. No surprises great education.

The service has been excellent. They have more than met my expectations. I recently switched services to them. the previous company I was using was horrible. I am very pleased with bug-out.

All aspects were performed in excellent fashion.

Everything went wonderfully. One of the reasons we hired them was because they were a full service pest control company. They were very professional. I would use this company again.

Bug Out Service is respectful and courteous to my family and I. In the past, they have rescheduled if needed and even split the day and come to the house twice to accommodate our needs.