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Bert Norman's Plumbing, Inc.

Plumbing, Water Heaters, Water Filtration and Softening,

About us

Bert Norman's Plumbing Inc is committed to offering quality plumbing services, including plumbing repairs, bathroom and kitchen remodeling, leak detection, and more. We are committed to the highest standards of integrity, honesty, quality, and attention to detail in all of our work. At Bert Norman's Plumbing Inc, you can find the experience, trust, and reliable plumbing services that you need.

Business highlights

40 years of trusted experience
Emergency Services Offered

Services we offer

Plumber, Plumbing Contractor, Drain Cleaning, Faucet Repair, Faucet Replacement, Water Heater Repair, Tankless Water Heaters, Toilet Repair, Toilet Replacement, Sewer Line Replacement, Repiping, Plumbing Inspection, Plumbing Remodels, Water Softeners, Reverse Osmosis

Amenities

Senior Discount

10%

Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Reviews

4.219 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
74%
4
5%
3
0%
2
11%
1
11%


Rating CategoryRating out of 5
quality
4.7
value
3.7
professionalism
4.6
responsiveness
4.7
punctuality
4.8
Showing 1-19 of 19 reviews

Shelly R.
10/2021
5.0
plumbing
  + -1 more
It was a wonderful experience. They communicated beautifully, were easy to work with, professional, personable, and they were very thorough. They cleaned up after themselves and did great work. It was such a delight to work with them. I plan to use them again the future and have recommended them to several neighbors already.
Description of Work: They did a rough repair on a sewage in-line.
Rating CategoryRating out of 5
Yes, I recommend this pro
$1,600

Marilyn E.
10/2019
5.0
plumbing
  + -1 more
A poor/expensive plumber experience with no repair just a suggestion a need to return after I purchase replacements, meant simple leaking faucets repairs resulted in skepticism and uneasiness for this senior with an ambulatory disability. Friends suggested Bert Norman’s Plumbing; therefore, an appointment was booked. Receptionists told me up front a service fee of $49 was mandatory on any call. The technician arrived promptly entering with shoe coverings to assess the “leaking” sinks (kitchen & bath) dilemma. I had been told both needed new fixtures (another call, another $115 service fee from previous Plumber). Burt Norman’s technician evaluation was one sink only needed filter cleaning and the other needed handle repairs and cleaning out! Informed him I could not clear under sink area, and he said “no problem”. He cleared and even cleaned area and afterwards replaced all! Always polite and courteous with competent manners even explaining when he had to leave briefly to secure parts on another’s truck there was no extra expense. Jason from Burt Norman’s Plumbing provided such a positive repair encounter. It has been a long time since I have experienced such informative, respectable, and ethical professionalism. I would hope the rest of the Norman’s team has this old fashioned knowledge and honor. Service Fee - $49.00 Repairs/parts - $199.00
Description of Work: Dippy Faucets - Kitchen & Bath

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$248

Felicia J.
11/2017
1.0
plumbing
  + -1 more
Would not use again. Way over priced.
Description of Work: Came out to give estimate to replace a faucet. The estimate cost $90, then they wanted $485 to replace a simple bathroom faucet!!! I went elsewhere and total cost was $200.

Rating CategoryRating out of 5
value
1.0
responsiveness
4.0
punctuality
4.0


JENNIFER W.
09/2016
5.0
plumbing
  + -1 more
Prompt and courteous service. They even took care of a couple of minor extra issues at no additional charge.
Description of Work: Replace a garbage disposal

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$272

Chris D.
09/2016
5.0
plumbing
  + -1 more
They were prompt and fixed the leak for a reasonable rate.
Description of Work: Plumbing leak

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Russell A.
08/2016
4.0
plumbing
  + -1 more
VERY nice plumber, on time and courteous.Just seemed a little expensive as it took him longer to write up the receipt than to fix the toilet. But I admit I haven't dealt with a plumber in years so that may be the going rate. My son, same subdivision, has used this company and referred me to them. I would use them again.
Description of Work: A seal failed after a year in an American Standard 0ne-piece toilet. Rare seal, not the usual flapper. He even said unusual seal but he searched his truck and had 1 seal. Had it fixed in 5 minutes. Impressed he wore shoe covers to keep dirt out.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$148

ron F.
01/2016
2.0
plumbing, water heater repair
  + 0 more
said the problem was electrical and they could not fix. however they spent all day doing a complete analysis of heater panel which they concluded was fine. charged me $125 and i had to get someone else come out and repair the unit. they did a service which i did not request, spent hours working on my unit though they knew they could not repair it just so they could charge me for a service. will never use this provider again.
Description of Work: they were supposed to diagnose and repair a tankless water heater.

Rating CategoryRating out of 5
quality
2.0
value
1.0
professionalism
1.0
responsiveness
3.0
punctuality
3.0

$125

Response from Bert Norman's Plumbing, Inc.
Dear Mr. [Member Name Removed], I am sorry you were not satisfied with the services provided by our company. I have reviewed your invoice from February 19, 2014 and found that there was no electricity to your unit and we provided an overall diagnostic to the unit and provided temporary electricity until you could contact an electrician. I have no record of you contacting our company for a return repair and we would have been more than happy to come back out if you were not satisfied due to the services that were provided by our technician came with a one year warranty. Sincerely, Bert Norman

Maureen A.
01/2016
5.0
plumbing
  + -1 more
Technician arrived before designated time and accomplished all tasks quickly and professionally. Left bathroom work areas spotless and stopped all leaks. Would definitely use in the future.
Description of Work: Replaced toilet gaskets between tank and bowl on one leaking toilet, and tightened tanks on other toilets.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$110

Janice G.
01/2016
5.0
home remodeling, plumbing, water heater repair, water softeners
  + 2 more
Eddie was very professional and knowledgeable. He did not push doing any extra repairs but did point potential problem areas, especially with our 20 year old toilets. Took lots of time answering questions I had. Showed me how to turn off water to the house when we vacate for the summer months. He always put shoe coverings on when entering our home, even after making repeated trips outside. Definitely an educational and pleasant experience...and I will be sure to call Bert Norman's (requesting Eddie), the next time we need a plumber!
Description of Work: Replaced faulty bathroom drain stopper, checked all other sinks, toilets, hot water heater and water softener.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$120

Bill C.
11/2015
5.0
plumbing
  + -1 more
unknown
Description of Work: Pump repair

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$223

Philip M.
05/2015
5.0
plumbing
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Vivian & Steve P.
12/2014
5.0
plumbing
  + -1 more
unknown
Description of Work: Inspection of all plumbing inside and out. He emptied the water heater to remove all debris and rust. He checked the water softener and conformed it was working well. He recommended an annual warranty for service on all the appliances he checked! Excellent service by a very professional and friendly service man!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Jacqueline L.
07/2014
2.0
plumbing
  + -1 more
unknown
Description of Work: Fixed broken pipe. Wanted to charge another service call fee the following day. Job incomplete.

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
3.0
responsiveness
3.0
punctuality
4.0


Response from Bert Norman's Plumbing, Inc.
We welcome all feedback and appreciate your comments. Regarding your complaint about the service charge you requested a repair regarding something that was completely different from the work we completed the day before. Had you called back regarding concerns or issues with the work completed the day before, return service would have been free of charge. We are sorry that you would not use our company again because your were satisfied with the work we did at your home and called us again the next day for another issue. We hope you change your mind in the future. Please contact us if there is anything we can do for you in the future. Thank you, Bert Norman Bert Norman's Plumbing INC.

Glenda D.
05/2014
1.0
plumbing
  + -1 more
They came out to give me an estimate. The estimate was double the money of other 2 companies and on top of that Bert Norman's Plumbing charged me a $59 fee for the estimate.
Description of Work: Came out to give me an estimate for plumbing work

Rating CategoryRating out of 5
value
1.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

$59.99

Lee H.
02/2014
5.0
plumbing
  + -1 more
They were very punctual. Worked quickly and professionally. They explained all of the work to be performed and the cost. When the work was completed they left the job site very clean and tidy.
Description of Work: .

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Melissa O.
01/2014
5.0
plumbing, water heater repair
  + 0 more
Our old hot water heater power was tripping and when they came out they found a leak in the system which was making the hot water heater turn off and we ended up needing a new hot water heater. They worked with our landlord, order the part and had it all installed in a few days.
Description of Work: Replaced hot water heater.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,000

Christian R.
08/2013
5.0
plumbing
  + -1 more
.
Description of Work: Replaced bath pedestal sink, tie toilet tank, tightened sink fixtures, tightened and replaced shower enclosure.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$590

Tim M.
06/2013
5.0
plumbing
  + -1 more
mitch and alex were great to work with. extremely knowledgeable and thorough. excellent quality workmanship and finish. bert norman was terrific at working with me on scheduling the work around my schedule. I highly recommend them and will use them now for all my plumbing needs.
Description of Work: plumbing rough-in and finish for new master bath.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,100

ROBERT W.
05/2012
5.0
plumbing, water softeners
  + 0 more
Very easy to work with. Came prepared to do the job and executed with no issues.
Description of Work: "RICK" was our plumber for this project. We had purchased a PELICAN whole house water treatment system and needed it installed. We called NORMAN'S PLUMBING who answered the phone promptly and set the appointment for a preliminary visit to see what needed to be done.Rich showed up on time and set the installation appointment.He showed up on time for that, too!He brought everything that was needed, including fittings and PVC pipe to complete the job without delays.He cleaned up after himself and we are very happy with his work.We WOULD USE HIM / THEM AGAIN----NO QUESTION.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$375

    Contact information

    85109 Commercial Park Dr, Yulee, FL 32097

    https://www.normansplumbing.com

    Service hours

    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM

    Licensing

    Bonded

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Plumbing,
    Water Heaters,
    Water Filtration and Softening,
    Kitchen and Bath Remodeling

    FAQ

    Bert Norman's Plumbing, Inc. is currently rated 4.2 overall out of 5.

    Monday: 8:00 AM - 5:00 PM

    Tuesday: 8:00 AM - 5:00 PM

    Wednesday: 8:00 AM - 5:00 PM

    Thursday: 8:00 AM - 5:00 PM

    Friday: 8:00 AM - 5:00 PM

    Bert Norman's Plumbing, Inc. accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
    No, Bert Norman's Plumbing, Inc. does not offer free project estimates.
    No, Bert Norman's Plumbing, Inc. does not offer eco-friendly accreditations.
    No, Bert Norman's Plumbing, Inc. does not offer a senior discount.
    Yes, Bert Norman's Plumbing, Inc. offers emergency services.
    No, Bert Norman's Plumbing, Inc. does not offer warranties.
    Bert Norman's Plumbing, Inc. offers the following services: Plumber, Plumbing Contractor, Drain Cleaning, Faucet Repair, Faucet Replacement, Water Heater Repair, Tankless Water Heaters, Toilet Repair, Toilet Replacement, Sewer Line Replacement, Repiping, Plumbing Inspection, Plumbing Remodels, Water Softeners, Reverse Osmosis

    Contact information

    85109 Commercial Park Dr, Yulee, FL 32097

    https://www.normansplumbing.com

    Service hours

    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM