Russ Noyes Roofing Inc

The gentleman came for orientation and advised us that amount we need to pay and they cleaned outside and roof. I was really happy with them and the owner came and check the roofing he went up on the roof and approved the roof. I recommended him to my friends. They were very professional.

Russ did a complete re-roof for me back in 2014 and they were a different company back then. They never had charges for estimates and it was a very personalized service. Fast Forward to 2019 and I have another house and wanted Russ to come out because my first experience was so good, even though he upcharged me on wood repair that I never got to see, nor did I see the receipts for the wood purchased, it ended up costing me a few extra thousand dollars. I think his success by positive reviews and word of mouth has gotten to his head and now they feel like they can "phone it in" when it comes to customer relations and cost. Because when I reached out to him to possibly do another roof his attitude was very cavalier and when I asked about additional work in relation the re roof he wouldn't even consider doing because he said I wouldn't want to pay him to do the job as it would be too expensive, meaning he didn't want to do it even though he could. So he referred me to another contractor and I called this guy and his quote was so outrageous it turned out to be five times the cost of the handyman I hired to do the job. I used to think Russ Noyes Roofing stood for affordable pricing and customer service but I am changing my opinion from the old days to now. Russ may very well have a quality job done but at the price and attitude that comes along with that now is not worth it, there are too many roofers out there starting out that can do the same job for much cheaper and have a better business model than charging people just o come out to do an estimate. If a company feels the need to charge potential clients just for an estimate in this economical climate then I say good luck. I can get 100 free estimates from reputable contractors and won't upcharge for extra wood I didn't see installed.

They did a fantastic job, they worked long hours from start to finish over several weeks getting the job completed in a very timely manner . They were professional and courteous, I would recommend them!

The work was done professionally, although you should be prepared for significant upcharges due to unexpected, added on woodwork at top price! Be careful to check that all work was required for the roofing job. We had extra work done without our permission, that had nothing to do with the roof. Our biggest complaint is how we were treated after the job was completed. We were strong-armed by their "collection" employee, as soon as the job was done. We had paid a deposit and most of the balance was to be paid by the insurance company upon completion. A VERY small balance would finally be paid by us when the insurance checks were in. We were treated disrespectfully and rudely and threatened with a lien on our house. Please don't think we dragged this out... all payments were made ON TIME! However, we were threatened and abused because they wanted immediate payment even though we didn't know what our balance would be. We were insulted and made to feel like deadbeats. I honestly don't know why they acted so rashly...and of course, as everything was settled, they never bothered to apologize for their bullying behavior. Although the roof work was fine, I would never do business with this company again.

Very professional and great quality. Had an issue a couple months later and they came out the same day to resolve it.

The owner (Russ Noyes) arrived at our home on time for the tile re-roof estimate. I was very impressed with his knowledge and professionalism. I had four estimates and his bid was in the middle and was received the very next morning. His office staff, job foreman and crew were outstanding. The workmanship and materials used were excellent and the job site was cleaned up every day prior to leaving. It was a pleasure doing business with this company. I might add that my background includes some construction experience and I would definitely hire this firm again.

I contacted the company through Angie's List and received a response quickly. An appointment was set for 4/6/18 for a sales person to visit my home. He arrived on time, was very courteous and professional, and answered all my questions. He measured my roof and told me that they would be in touch via email. I received an email on 4/9/18 with a service agreement attached, requesting me to sign and return. This service agreement gives the company permission to contact my insurance company to get the work approved at an agreed upon price and that the insurance company would write the reimbursement checks to the company. I then sent an email to the company requesting my quote and was told that I could not have a quote until I signed the service agreement. I find this unacceptable, as I am the customer, not my insurance company. It is my choice who installs my new roof.

Russ seems like a straight-up guy, but he does things his own way. That's fine, and I'm sure his many other customers appreciate it, but my expectations are that if I'm spending mid-five figure bucks, I'll have my say in all phases of the project including how I need the estimate structured, I'll have open and honest communication with the contractor, and I'll be treated as a valued customer throughout. There were deficiencies in each of those areas. We never got past the estimate. Russ came out promptly on schedule on October 30, 2017, to have a look at the roof and scope out the job. He did not charge me for the pleasure of having him come out to estimate the job, as some have mentioned here. On November 1, I received an estimate for $46,160 via email from Nicole. After reviewing the estimate, on November 13, I told Nicole that I would be submitting the estimate to my insurance company. She responded that insurance companies want an itemized quote, so Russ typically writes a different version of "insurance roofs". He would provide that to the insurance company upon their request. I told her that I understood the process. So, I submitted the estimate to my insurer, who received input from Russ, and in turn issued a payment for a certain amount, netted out against my wind damage deductible. As the amount in question differed by a large amount from the total of the estimate I had received from Russ, I needed a breakdown of exactly what had been submitted to the insurance company and for my own benefit, as my roof is complex. There are three major components - a tile part, a flat part, and 11 skylights. I wanted to have a proposal itemizing each task associated with each component, and a cost broken out for each. This is what I ask from each contractor I've dealt with (with varying success). So, I called Nicole to tell her what I needed. She balked, saying, "Russ is very busy." I said I needed the DETAILED, ITEMIZED ESTIMATE to reconcile the insurance payment and determine whether the insurance company had properly reimbursed me, and furthermore, I said that I wanted to scrutinize it just to find any "wiggle room", as I typically do when I get bids on major projects. She responded, "There's no wiggle room." Oh yeah? You can estimate something with a lump sum like $46,160, and there's NO wiggle room? There's ALWAYS wiggle room. Anyhow, to make a short story even shorter, that was the last I heard from Russ Noyes roofing. I know they're busy after Hurricane Irma, so they can cherry pick customers. However, if they don't want my business, just TELL ME, and I'll find someone who does. Don't keep me waiting! The "F" grade for professionalism reflects the absence of communication after my request. One other thing I'll mention is the contract terms, which would have met with resistance from me had we reached a point at which I would make a commitment. The estimate states "A nonrefundable deposit of 15% of the initial contract amount shall be due upon execution of this agreement. Work shall not commence until deposit received." Well, that would have been $12,000 +/- tied up while I waited -- and Russ told me at that time that they were scheduling jobs at least six months out. A contractor holding twelve grand of my money for over six months is COMPLETELY unacceptable to me. I won't pay a dime until I see boots on the ground. So, to sum it all up, not wanting to work with me to satisfy my needs on the estimate, then not communicating with me after I reiterated them earned the overall "D" grade. We never got around to discussing the components or the terms of the contract. On the positive side, Russ did show up on time to do the estimate, hence the "A" in punctuality. But overall, this was certainly offset by the lack of professionalism exhibited by giving me the cold shoulder and completely ceasing communication when I asked for more information, which earns an "F" in professionalism.

Contracted Russ Noyes roofing in December 2017, received estimate for approximately $38,500 for a 26 gauge metal roof in white,82% reflective of sun. Researched more on YouTube, etc. and in August 2018 after obtaining three or four proposals call Russ Noyes and requested a followup visit Mr. Noyes came a second time, went over all details, answered every question, made suggestions and followed up with another estimate of $38,635 which included another skylight. Suffice to say the replacement roof was completed in February 2018, at the price proposed. there was approximate $3,000 in rotted boards that need to be replaced. Everyone at Russ Noyes roofing was professional. All parts of the proposal that Mr. Noyes recommend exceeded or where exactly what I had researched, including the underlay and gauge of the metal. Mr. Javier who did the metal roof was extremely professional and his workmanship is exceptional. Been monitoring the attic temp in the 85 to 90 degree daytime temperature, and it is approximately the same. Also, estimates of asphalt shingle roof that I received ranged from $23,000 to 27,000. The total cost of roof replacement from Mr. Noyes was $41,007 and included a rebuilt chimney, two skylights, 3 attic fans and replacement of rotted roof boards. Mr. Russ Noyes, staff, etc. did an exceptional job, and the roof will last a minimum of 40 years with proper care.

Horrible. I left them a message and they never got back to me. I think it is highly unprofessional to just ignore customers. If they are too busy and do not need the work they should have said so. I would not us them in the future and would recommend everyone uses an organization that values communications and their customers.

My house required to reroof. Out of six bids I chose Russ Noyes roofing, not because they were the cheapest , because they seem to be the most competent. They surpassed every expectation of mine. They arrived promptly every day worked very hard and cleaned up every evening. They installed a Master elite GAF roof flawlessly. Every t was crossed and i dotted, when they left after three days there was absolutely no evidence they were here not even one nail. In 68 years I've dealt with eight roofing companies. But I have never seen roofers with this level of professionalism. Further, I have never seeing a roof turn out so beautifully. I would highly recommend Russ Noyes roofing to everyone considering a roofing project. You will not be disappointed.

Great job. No leaks during hurricane Irma. Very pleased with this company.

Very smooth, responsive. When you call, you talk to an actual human being! Happy with the work.

Service was good. They did some repairs to my roof.

the end result was very good; the workers were professional and competent

Repaired Leak in Tile roof. Great experience, cheapest quote and most professional, also had more availability than the competition. Definitely try these guys out.

Very professional . The people of the office were excellent, and his crew, they were always professional and pleasant.

I am very pleased with the professional service I received from Russ Noyes Roofing. From my first phone contact with Bonnie in the office and Dex Carr who did the estimate I was impressed, Dex was very knowledgeable and polite in his presentation. The roofing crew showed up on time, and they worked all day. in a totally professional manner. They were very polite and were very focused at the job at hand. Bill, the site supervisor, was very polite and took the time to answer any questions I had. Bill and his crew did a great job with site clean up.

It went well, service was thorough and performed as promised. Service providers were courteous.

They got on the roof. It was fine, I didn't use them but the estimate was fine. It was just personal preference.

Everything went so well. Russ and his team are very professional and instantly gave me assurance that I was in good hands. It was refreshing to find a company who so clearly valued integrity. The staff are so kind and knowledgable, and the quality of the work is impeccable. I will be using their services anytime I need roof work in the future.

My only experience was with the guy coming out to give an estimate.

Although I did not hire this roofer for my job I wanted to provide a positive review for Mr. Noyes responsiveness and help. Russ was on-time for my estimate appointment and was very open and educational when I asked questions about his estimate and others I had received. His products seem to be much superior and if this had been my primary home I may have gone with this roofer. Cost became a factor so I went with my second choice that was more affordable to me at this time. Russ also provided me with the name of a bank that was offering a great rate for my particular situation. I did contact that bank, got my loan, and could not be happier. Thank you Russ Noyes.

I truly believe it's the goal of Russ Noyes Roofing to provide a great roof with the highest degree of professionalism. They make it clear that they will not be the cheapest, but will be among the very best. Unfortunately, they did not achieve this goal on our roof job. Pride before the fall. We got a very good roof. We also got irreparable damage to our landscape and we got a collection of urine filled pop bottles the workers left behind. The current count is at four bottles but we may not be done finding them yet. The damage to the landscape was caused by somebody laying a tarp on a bed of heirloom amaryllis to catch debris being thrown off the roof. The plant bulbs were shredded and will not re-grow. See the attached pictures. We're not hysterical prima donnas. According to their sales pitch, there was to be a supervisor on the roof and one on the ground at all times. There were no supervisors on the day the damage took place. The contract has a clause that allows them to replace sheathing and change (in addition to the contract price) for each board. I was assured that I would see a picture of each board as proof that they were not price gouging. They replaced three boards. We never saw a picture. And on and on. We were told we would not find any nails. C'mon, it s roofing job. We're still finding them! Promises are promises. Damage is damage. A re-roof is a noisy messy thing no matter how you talk it up. We never expected a silent sterile experience. But what we got was bad, just plain bad.

Excellent. Several other roofers tried to stop leaks but failed. Some roofers recommended replacing the entire roof at a cost of over $10,000. Russ Noyes was the first roofer to be honest enough to suggest that replacing our roof was unnecessary, that it could be repaired successfully and he would back it up with a warranty guarantee.