Sears Home Services

it's fixed, but felt it was high price, told him what the problem was and still did the diagnostic which was an additional price, kinda like an upsell. Did not mind paying the other services, but the diagnostic was a shocker.

We have had a few minor issues with our Sears washing machine and purchased an extended warranty through Sears Home Services to cover them. However, dealing with the Sears warranty service during the repair process has been mostly impossible. A minor electrical issue has turned into a multi week long process in futility as the technicians don't know what to do and the support staff at 1-800-905-9505 are REALLY, REALLY BAD! I mean if you ok with long wait times, getting "accidentally" disconnected every few minutes and dealing with support staff who could care less about solving an issue then these are your guys. LOL I figure they just want to make it as difficult as possible to get answers and service. They can then pocket your service fees and not have to do anything. Overall I would not recommend Sears Home Services for any repair issues, probably the worst customer service I have ever dealt with. Currently waiting on a refund of our $ for the service contract. I imagine it will take multiple phone calls for this to happen, I won't hold my breath.