Pointe Appliance repair

My washing machine stopped working. I contacted Angi for a repairman and I provided credit card info. for a set price. Also, I provided specific info of the problem including the error code. One of my phone conversations with the receptionist was "the technician said, I needed new rods and the cost would be $415 with parts and labor". Upon research he must have been referring to the drum stabilizers. At no time, did I indicate the the drum was out of balance. Anyway, I finally found the code in my manual and it indicated the door wasn't shut completely (front loader). So, I corrected the problem and the washing machine works perfectly. I immediately cancelled the appointment. I am really skeptical about using your services again if these are the "professionals" you recommend.

Josh arrived as promised, diagnosed the problem with our ice maker in our Sam sung fridge. He ordered the part, told us it might take Sam sung a bit of time to ship it to him, his office called about 10 days later, he arrived the next day and installed it. We have ice. While at our home he noticed the handle on our ge monogram wall oven was loose and he took care of that as well. He says he does all large appliances, I would call if again he we develop other issues.