ORLANDO TILE & MARBLE

The Orlando Tile and Marble family is exactly that. The comfortability of a family within a team of experts that were hard working, conscientious and organized. I have never worked with a kinder, more competent and timely group of people who were fully present and committed to excellence. They provided an amazing transformation and exactly what we envisioned. From the initial introduction, Israel was direct, clear and a “get it done” kind of leader. Isabel was the perfect consultant on style. There was never any pressure to upgrade and the costs were exactly as agreed. Such integrity! They gave us expert advice, great options, made necessary adjustments and fulfilled our every wish. Frank was the premier man on the ground and Israel is a top of the line Master project manager. Every team member was calm, helpful and enjoyable to have in our home. Every necessary trade professional was seamlessly coordinated. The new design of the kitchen was completed with precision and the finished product was delivered ahead of schedule and looking beautiful. This family business took exceeding expectations to a new level.

We were working with Isabel and the owner Israel the first of the year picking out our tile for a kitchen backsplash. Just as we were going to get started Covid hit and of course things went on hold for a while. We decided after months of waiting to see if we could safely have the kitchen work done. We were told by Isabel that they would have their workers wear masks in the house while they were working so we went to the store for a quick trip to finalize things. Orange County was under mandatory masks so we went to the store with ours on. Upon entering neither Isabel nor Israel had masks on and were not maintaining social distancing with us. When we questioned Israel he informed us neither he nor his staff would be required to wear masks in our home while doing the work as we had requested. Setting aside the fact that he was breaking the law what bothered us the most was the lack of respect and consideration for the health and well being of his customers. Someone who shows such lack of respect for their customers welfare which should be a high priority, especially in these times, cannot be trusted to do the work hired for with any due diligence. We decided to leave the store and take our business to a company that respects their customers and we can be trusted to do what is best and right for us their paying customers. We found many companies who were willing to follow the law and put our comfort and safety first.

Great job. Very professional

Stopped by to look at tile for a kitchen backsplash. Had a VERY good idea of what I was looking for / wanted. I explained to the guy at the desk that what I wanted and that I was interesting in seeing the available colors. He told me I wanted glass tile - I don't. He then handed me subway tile - NOT what I want. I was then brought into the warehouse area and handed some tile - not in a color I'm interested in - and given the bum's rush out the door!!! There weren't any other customer's in the shop, no one was in the warehouse. I didn't need or want his help, I only wanted to see what was available!! Apparently "looking" is discouraged at this business.

The whole process went very smoothly. They started on the date I requested and finished the work in less time than they quoted. Minor glitches (there were very few) were handled quickly and competently. They may not be the absolute rock bottom cheapest, but their prices reflect the quality of work that they do.

The tile and the work is beautiful and very high quality. I am quite happy with the look. The workers were courteous and timely. I did have some trouble getting the job completed to my satisfaction, but the Vina's family worked with me to make it right. Overall, I am satisfied with the job.

Excellent work. Staff was helpful in assisting me with tile selection. Came when they were supposed to, finished promptly and cleaned up completely. Great experience!

THE SHOWROOM WAS BEAUTIFUL AND THE SALESMAN VERY HELPFUL. THE INSTALLER WAS COMPETENT, PATIENT WITH OUR REQUESTS, AND DID A BEAUTIFUL JOB. I WOULD RECOMMEND THIS COMPANY.

SALES PEOPLE WERE VERY HELPFUL IN PICKING OUT THE TILE AND EXPLAINING THE DIFFERENT KINDS OF TILE FOR THE JOB. TILE TECHNICIAN DID AN AWESOME JOB IN A VERY TIMELY MANNER!